Event Ticket Registrant Information Not Being Captured

[Allison Simmons]

Good morning,

First and foremost, I would like to thank you in advance for your assistance. I am having one heck of a time with the Event Tickets Plus Forum.

I recently added Event Ticket Pro to my events calendar to document registration. Unfortunately I am having all kinds of problems. For example, when people complete registration, it is not storing their registration information. It is only storing their payment information.

Any assistance you could provide would be extremely appreciated.

Website: wphfma.org

Please feel free to let me know if you need any other access credentials to evaluate.

Thank you!

Sincerely,

Alli

[Cliff]

Hi, Alli.

Are you by chance on GoDaddy’s Managed WordPress Hosting?

Either way, please manually share your System Information (it wouldn’t come through automatically for some reason). That will give me a lot of extra information to help diagnose the problem.

[Brook]

Howdy Alli,

Your thread is attached to a bug report we have filed. This glitch prevented the attendee meta for your tickets from saving, and so all of the recent ticket purchases contained no meta in your attendee reports. This problem only affected those on GoDaddy servers, including MediaTemple and other GoDaddy brands.

The issue started 3 weeks ago, and impacted people who had made absolutely no changes to their website. It was apparently the result of a change GoDaddy made to their servers. We began an investigation as soon as we could. Late last week the problem went away for some affected. In all of our recent tests the problem has gone away on our GoDaddy test server as well.
I wanted to double check with you, are you still having issues collecting attendee meta on new purchases? Unfortunately during the outage none of the data collected would have been saved to your database. While we were not able to determine what GoDaddy did to prevent it from saving, we have confirmed that the data is completely missing. However, if the issue has gone away on your site as well, then any tickets sold from today forward should contain the attendee meta data.

Please let us know if you have any questions.

Cheers!

– Brook

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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