[Cliff]

Thanks for that link. I see two Google Maps console errors at that link. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

1. You have included the Google Maps API multiple times on this page. This may cause unexpected errors.
2. https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error

I suggest disabling your other plugin or theme that is including the Google Maps script on your site. Please follow https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/ and input your Google Maps API key at wp-admin > Events > Settings > APIs

===

Regarding your question about clicking to the next month, it generates this console error: https://cl.ly/2a0N1R3q3c07

The thread I initially linked to deals with JavaScript console errors with our Community Events add-on with the Bridge theme. Therefore, I’m guessing this is related to your theme and should be handled with their support system.

[Cliff]

Tom, thanks for the update.

Item #5 is a known issue. Sorry about that bug.

The rest of the items seem to be related to the theme conflict / possible JavaScript errors–maybe the same as before or maybe newly-introduced issues/conflicts.

We cannot troubleshoot compatibility specific to Bridge theme, but you might want to provide their support with a .zip of our Community Events plugin and have them do their own testing on it.

Please let me know how this goes for you.

[Cliff]

Sounds good, Michael.

Thanks!

[Cliff]

Hi, Fraser.

I was unable to replicate that behavior when trying the Community Events form as an Anonymous user or as a Subscriber.

When logged in as an Administrator, this setting does not apply.

If this is different for you, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Ashley.

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5678413-embed-calendar-on-other-web-sites

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

[Cliff]

Hi. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

We don’t answer support questions for The Events Calendar core/free or Event Tickets core/free or their paid add-ons in the Pre-Sales forum.

If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

Thank you for your understanding and thank you for using our plugins.

===

Possibly helpful reference:

Follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

[Cliff]

Hi.

I appreciate your question and the desire to customize it for your use. However, we cannot provide such in-depth customization help, per our Scope of Support / Terms.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Hey, that’s great news. If it does happen again, feel free to open a new thread and link back to this one.

Have a great rest of your week.

[Cliff]

Your first snippet looks like the proper format (the second wouldn’t work).

Regarding your first, please don’t use Tribe__Events__Pro__Customizer__Main as the Customizer settings have been moved to the core/free The Events Calendar plugin.

Here’s a snippet for you:

https://gist.github.com/cliffordp/d70d30c6278ffab2ad1db579dd421421

Please let me know how this goes for you.

[Cliff]

Well this core file change won’t be implemented anytime soon due to the large burden to test that everything still works as intended (each Customizer option).

Therefore, I’m providing you this snippet instead of recommending changing those core files… it’s truly the proper way to do things anyway:

https://gist.github.com/cliffordp/13c7a2e3f91158d5c9d0fca075b121fb

Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme, then add the customization to your child theme’s functions.php file.

I hope this information helps!

[Cliff]

Hi, Andriy.

You do have an active license for Event Aggregator, but it looks like you need to enter your license key from https://theeventscalendar.com/license-keys/ at wp-admin > Events > Settings > Licenses tab.

Please let me know how this goes for you.

[Cliff]

Hi, Atul.

Thanks for the screenshot. Are you saying Feb 22 and Feb 25 don’t look consistent?

Your screenshot doesn’t look like the default, viewable at http://wpshindig.com/events/

Yours has event images, which must be a customization you’ve implemented (or from a third-party theme or plugin), for which we do not provide support.

Please research this a bit further and let me know what you find out about where that event image is coming from.

Thank you.

[Cliff]

Hi, Josh.

The form should already leverage the browser’s ability to determine if the email address they enter is in the format of an email address (which would still allow [email protected], an invalid email address). However, there is not an email confirmation option for the scenario of limited capacity events. For example:

If there are 3 tickets left and John mistypes his email address and therefore cannot confirm it. Then Sally and Bob register and confirm their email, should there be one or zero quantity remaining? If you say “one”, then multiple people could buy that last remaining ticket and it becomes a race to confirm your email… and then what happens to those who think they bought it but actually didn’t because someone else beat them to confirming their email address… all the while John never actually got a ticket!

I’m assuming you’re using RSVP type tickets. Is this correct?

If yes, would pre-filling logged-in users’ emails from their account profile be a suitable solution? (Then they wouldn’t be filling in their name or email addresses manually anyway.)

[Cliff]

Hi. Sorry you’re experiencing this.

This isn’t currently a known issue (assuming you’re logged in as an Administrator) so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Dirk.

Please reference this snippet:

https://gist.github.com/cliffordp/80b33455779b74ec49f6ea3033cb47bf

Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme, then add the customization to your child theme’s functions.php file.

You could also add some CSS or JS to hide the quantity input.

Please let me know how this goes for you.

[Author]

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