I am missing Facebook Import option

[Andriy]

I am missing Facebook Import option in Event Aggregator. The license did not expire yet. Please see the attached snapshot.

[Cliff]

Hi, Andriy.

You do have an active license for Event Aggregator, but it looks like you need to enter your license key from https://theeventscalendar.com/license-keys/ at wp-admin > Events > Settings > Licenses tab.

Please let me know how this goes for you.

[Andriy]

Cliff,

Thank you for the recommendation but It still does not work. Please see the snapshot below

[Cliff]

Thanks for that screenshot.

I’d suggest deleting your license key, saving, refreshing the page, re-entering it, saving, and see if that solves it for you. Note: it should also appear in your System Information Report at wp-admin > Events > Help > System Information section > “INSTALL KEYS” section of the report.

If it’s not listed there, something’s not right.

===

However, I suspect that won’t solve the issue for you (but it’s something quick and easy to try)… so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please re-share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

If that still doesn’t work for you, maybe try changing your language to English (since I saw in your SysInfo that it looks to be Russian?)

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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