Add a "Confirm Email Address" to form

[Josh]

Is it possible to add a “Confirm Email Address” to the checkout form. We are having a few issues with people not receiving their tickets because they make a mistake filling out their email address.

Cheers!

[Cliff]

Hi, Josh.

The form should already leverage the browser’s ability to determine if the email address they enter is in the format of an email address (which would still allow [email protected], an invalid email address). However, there is not an email confirmation option for the scenario of limited capacity events. For example:

If there are 3 tickets left and John mistypes his email address and therefore cannot confirm it. Then Sally and Bob register and confirm their email, should there be one or zero quantity remaining? If you say “one”, then multiple people could buy that last remaining ticket and it becomes a race to confirm your email… and then what happens to those who think they bought it but actually didn’t because someone else beat them to confirming their email address… all the while John never actually got a ticket!

I’m assuming you’re using RSVP type tickets. Is this correct?

If yes, would pre-filling logged-in users’ emails from their account profile be a suitable solution? (Then they wouldn’t be filling in their name or email addresses manually anyway.)

[Josh]

Thanks for the quick response.

I’m using Woocommerce tickets. The issue we’re having is customers are purchasing tickets but not receiving their tickets or confirmation because they made a mistake in their email address. We are able to correct the email and manually resend the ticket but it would be easier if they had to enter their email address twice to avoid mistakes. Would it be possible to add an additional email address tag in the form that would have to match the previous. Failure to do so resulting in an form error message. Hopefully I’ve explained this well enough. See image attached

[Cliff]

Josh, I Googled and found https://wordpress.org/plugins/woocommerce-email-validation/ but have never heard of it or tried it before (FYI: it’s third-party, not guaranteed or supported by us)

You might want to give that or an alternative one you find a try…

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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