[Cliff]

Hi. Yes, our paid products require annual renewal. In this situation, please just purchase your own new license and replace the license used on your site in wp-admin > Events > Settings > Licenses.

We have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Marc.

I see you purchased Events Calendar PRO but not Community Events, which is a separate add-on.

None of our add-ons include each other, but we do have Bundle Purchase options.

Sorry we didn’t have a quick response to this thread. Our response time is specified in our Scope of Support / Terms.

Please let me know if you have any follow-up questions on this topic.

 

[Cliff]

Hi, Lane. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

We don’t answer support questions for The Events Calendar core/free or Event Tickets core/free or their paid add-ons in the Pre-Sales forum.

If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

Thank you for your understanding and thank you for using our plugins.

===

I can tell you that our Themer’s Guide shares how to override template files, but our admin-views files are not able to be overridden via template overrides.

Possibly helpful references:

• Our plugins’ feature requests forum
• Our free support forum for Event Tickets (for bug reports and users helping each other — no usage support provided by us)

[Cliff]

Hi, Lily. Sorry you’re experiencing this.

This isn’t currently a known issue, and I couldn’t replicate this issue, so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Riccardo.

Please specify what type of tickets these are and provide a link to this event on your site (just for reference, not for us to buy your site’s tickets).

Thank you.

[Cliff]

Hi, Jett.

You betcha.

That’s exactly what our Community Events add-on is for.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

You’re welcome. Feel free to ask any other questions you have of our products in the future.

[Cliff]

Hi, Annette.

Feel free to try this CSS code snippet:

body.single-tribe_events .tribe-events-meta-group-other dt,
.tribe-events-meta-group-other dd {
display: inline-block;
}
body.single-tribe_events .tribe-events-meta-group-other dt:after {
content: ":";
}
body.single-tribe_events .tribe-events-meta-group-other dt {
padding-right: 10px;
}

You can add custom CSS code via your child theme’s style.css file, via WordPress 4.7’s Customizer CSS settings, or via a third-party plugin (not guaranteed or supported by us), like:

• SiteOrigin CSS (helps you visually build CSS selectors via its Inspector and Visual Editor, if that’ll help you)
• Simple Custom CSS
• Jetpack (supports regular CSS and the LESS and Sass pre-processors)

If you’re not a CSS expert, Jetpack’s Custom Design reference may prove helpful.

Please let me know how it goes for you.

[Cliff]

Hi. Please try this code snippet:

https://gist.github.com/elimn/377281caf414c2e3dc526277c7d885e4

Please let me know how this goes for you.

[Cliff]

Hi. Sorry you’re experiencing this known bug.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. It’s scheduled to be fixed soon (1-3 weeks).

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Deven, the comment form on our Events, if enabled, is just WordPress’ comment form.

Are you using a plugin to enable reCAPTCHA on comments elsewhere on your site? If yes, please specify which plugin you’re using and I’ll see if I can replicate the issue.

Please also provide a link to elsewhere on your site (e.g. a blog post) where the reCAPTCHA is working on the comment form.

Thank you.

[Cliff]

Iain, please reference https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/ and let me know if you have any follow-up questions.

[Cliff]

You bet!

[Cliff]

Thanks so much for that update!

I’m glad to hear it’s working for you now.

[Author]

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