Attendee information more tickets

[Riccardo]

Hi,
I have an event.
In this event I set 3 tickets.

1. morning
2. afternoon
3. day

For each ticket I have request attendee information.

If I buy 3 tickets different the tickets generate are right.
1 – morning
1 – afternoon
1 – day

If I buy 5 tickets different for example only the first ticket has attendee information
3 – morning (all the tickets generate has the attendee information)
1 – afternoon (the tickets has not the attendee information)
1 – day (the tickets has not the attendee information)

thanks

[Cliff]

Hi, Riccardo.

Please specify what type of tickets these are and provide a link to this event on your site (just for reference, not for us to buy your site’s tickets).

Thank you.

[Riccardo]

This reply is private.

[Cliff]

Thank you.

I was able to replicate this issue on my local testing site with WooCommerce tickets.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Riccardo]

Hi Cliff,
I’m waiting for it.
It’s very important!
thanks

[Cliff]

I understand and have communicated the urgency to our team.

Thanks for your patience and understanding.

[Riccardo]

Hi Cliff,
so it is not only my problem.
So I’m waiting for official release, plugin update?
thanks

[Cliff]

I understand. Our release cycle fixes bugs regularly, but newly-discovered bugs take some time to get scheduled, which is why I wouldn’t expect a fix for several weeks at the earliest.

The development team is aware of its importance to you.

You might also want to refer to our https://theeventscalendar.com/release-schedule/

[George]

Hello!

I wanted to post a quick note here that we have published a new Maintenance Release today that should address some of the problems with the Attendee Information reported in this thread.

You can read about the details of this release here → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-4-event-tickets-4-4-4-premium-add-ons/

I hope this update helps!

If issues persist, open a new thread in the forums and be sure to include your site’s complete, un-edited “System Information” as per the instructions in this knowledgebase guide.

Cheers,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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