[Cliff]

Oh, and another thing to check: please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket

[Cliff]

Hi, Attila. I’m very sorry to hear you’re affected by this bug.

There are some additional fixes scheduled to be released soon (I think today or tomorrow — keep an eye out for https://theeventscalendar.com/?p=1300447 to get published)

Please try things out again once you have the newly-released versions. To be honest, it may not actually help in this case, but I want to make sure we’re using the latest versions of everything before proceeding with this troubleshooting.

Again, I apologize for this issue and appreciate your understanding and patience.

If the problem does persist, please provide additional details about what you’re experiencing, such as whether or not it’s just the red exclamation point displaying incorrectly or if it’s displaying the error correctly (i.e. the events actually are not being auto-imported as per scheduled).

Thank you.

[Cliff]

Hi, Lauren.

/wp-content/plugins/the-events-calendar-filterbar/src/Tribe/Filter.php does not support the template override system (see our Themer’s Guide)

Only files in the “views” folder are (this is true for all our plugins), such as /wp-content/plugins/the-events-calendar-filterbar/src/views/

However, you might be able to leverage the PHP classes to ultimately get what you want.

Or, if you have suggestions for improving our code, we might be able to get you access to the GitHub repository to be able to submit a pull requests (or if just a minor change in a single file, I could submit it for you).

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Georges. Sorry you’re experiencing this.

I noticed this console error at http://www.tabletennisfightclub.com/event/ping-pong-hustler-2017-2/: https://cl.ly/072M0t2C2N05.
(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Although it looks like the error is from our Event Tickets plugin, it is likely a conflict with one of your other plugins or custom coding.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

Please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

Might this be a solution that would make it unnecessary to run 2 different sites: https://wordpress.org/plugins/venue-check/ (third-party, not guaranteed or supported by us)

[Cliff]

No, that’s not how this widget works. You can try the demo link I sent you.

There’s a dot on each day that has one or more events. There is no hover action because it wouldn’t know which event on each day to display.

Please try out the demo link I sent, which works as intended, and if your site doesn’t operate in the same way, please let me know exactly how you think I can best assist you further.

Thank you.

[Cliff]

Hi, Allan. Thanks for your interest in our plugin suite.

Event Tickets Plus (ET+) is our paid add-on plugin that upgrades the functionality of our free Event Tickets (ET) plugin.

Event Tickets Plus enables you to sell tickets via one of our supported eCommerce platforms. The free plugin only enables free RSVP-type tickets.

You can view our roundup/comparison of all the eCommerce plugins ET+ supports.

Our plugin uses your eCommerce plugin of choice, but your eCommerce plugin isn’t displayed for shopping pages. Please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

Site visitors would purchase tickets from each event’s single page/view (e.g. http://wpshindig.com/event/events-tickets-demo/) — if there is an RSVP to submit or ticket to purchase.

The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. It could be displayed on their mobile device or they could print it like any other email. You can read more at Tickets: Managing your orders and attendees.

A check-in can only be completed by an authorized user, as documented at https://theeventscalendar.com/knowledgebase/using-qr-codes-event-tickets-plus/

However, you could have a self-serve kiosk sort of setup by logging into the wp-admin area, then setting the scanner (computer or mobile device with a camera) out, and maybe a printed-out sheet of paper with instructions like “if not already open, visit WebQR.com to get started” (maybe even have a quick link to it on your iPad Home Screen, as the only app on the first page).

Check out this code snippet I created for you:

https://gist.github.com/cliffordp/f1e6efdd77560bb9d27df38e99d73ec3

Make sure to read its comments!

===

If your tickets will be free, you don’t need QR code check-in, and you don’t need to collect additional information other than name and email address, you likely could just use the free/core Event Tickets plugin.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Patrick.

To clarify, are you wanting example-a.com‘s Community Events form to be embedded at another site like example-b.com/add-event?

If yes, please explain your specific use case so I can best advise.

Thank you.

[Cliff]

Hi, Mackenzie. Sorry you experienced this.

Assuming you can recreate the issue (like if you buy one of your own tickets and you also don’t get the email)…

Our tickets get sent via wp_mail() or WooCommerce’s email code. Therefore, if your tickets are being delivered inconsistently, you might need to install an SMTP plugin: https://wordpress.org/plugins/search.php?q=smtp (none are supported or guaranteed by us)

To be clear, SMTP isn’t an issue specific to our plugin; email deliverability is an issue at the WordPress-level of your site or possibly even at the domain-level or IP address (if associated with SPAM, accurately or not).

===

If it’s only ticket emails that aren’t making it through (i.e. New User or Forgot Password emails or even WooCommerce order emails for non-ticket products are getting delivered), then I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

Hi, Christopher.

I’m not 100% clear on what you’re after, but maybe this extension will help: https://theeventscalendar.com/extensions/hide-others-organizers-and-venues-in-community-events/

If that’s not what you’re looking for, please explain in greater detail.

Thank you.

[Cliff]

Hi. The Event Categories now is an autocomplete select field. Here’s how it works for me: https://cl.ly/2E0S001f1z1y

If its autocomplete options aren’t working for you, please check if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

If you don’t see any console errors when trying to use the Event Categories autocomplete field, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

Hi, Boyd.

If you’re using WooCommerce tickets (and not also RSVP tickets), there shouldn’t be any redundant fields unless you added them from the Attendee Information options.

If this isn’t what you’re experiencing, please provide a screen capture video so I can understand what you’re seeing.

Thank you.

[Cliff]

Hi. The red-colored notices are saying you need to install The Events Calendar core/free plugin.

Please let me know if doing so solves the issue for you.

[Cliff]

Sorry if my question wasn’t clear.

My understanding of the issue is that the 500 error happens when a New User gets created and that new user’s email activation link gets clicked. Are you saying A) this is correct and it happens for all new users regardless of their user level, or B) just new users if they’re assigned the EditorAdmin level?

[Cliff]

Gotcha. Here’s how the mini calendar widget should work: https://cl.ly/0D012I1W3N3Y

You can interact with it yourself at our demo site: http://wpshindig.com/event-widgets/

If things aren’t working for you this way, please try switching to a WordPress default theme like Twenty Fifteen, Twenty Sixteen, Twenty Seventeen, etc.

[Author]

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