Run Import problem

[Attila]

Hi,
we still need to process manually the run import option every day otherwise the event’s are not being imported. Even if we click at the run import tab for manual import we need to repeat this action at least 3-5 times before the exclamation mark are disappearing and the event(s) are updating or being imported.

I was convinced that this problem was fixed with the latest update…

Please let me know how we can resolve this problem ASAP as this is a very time consuming process for us in a daily bases.

Thanks
Attila

[Cliff]

Hi, Attila. I’m very sorry to hear you’re affected by this bug.

There are some additional fixes scheduled to be released soon (I think today or tomorrow — keep an eye out for https://theeventscalendar.com/?p=1300447 to get published)

Please try things out again once you have the newly-released versions. To be honest, it may not actually help in this case, but I want to make sure we’re using the latest versions of everything before proceeding with this troubleshooting.

Again, I apologize for this issue and appreciate your understanding and patience.

If the problem does persist, please provide additional details about what you’re experiencing, such as whether or not it’s just the red exclamation point displaying incorrectly or if it’s displaying the error correctly (i.e. the events actually are not being auto-imported as per scheduled).

Thank you.

[Cliff]

Oh, and another thing to check: please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket

[Attila]

Hi,
we updated to the latest version but the problem still consist!
1. Some of the events (like random) are imported (automatically as scheduled)
2. other events are being updated just if we run the import manually

Now it’s over 4-5 months ago we started using your products (event calendar + aggregator) and honestly I’m really disappointed with the aggregator! We have a lot of agreements with different event’s and all of them should be listed without to verify it every day. Our partners are calling us daily because this problem. I hope we can resolve this problem ASAP otherwise we will need to find an other solution.
I’m attaching an example where the new events was updated just after we made it manually.
Thanks and hope to hear from you soon

[Cliff]

I understand the frustration here and apologize that you’re experiencing these issues.

Please follow the WP_DEBUG and WP_DEBUG_LOG instructions I provided in my previous reply and let me know if anything shows up in your debug.log file. (You might need to enable these and leave them active for a couple days.)

[Attila]

This reply is private.

[Cliff]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts