Attendee information not showing in front end

[Georges]

The Attendee information field I set up in my events page does not show up on my website front end.

I’m using WordPress 4.7.5 and my updated theme (OneUp Child theme) with the latest versions of woocommerce 3.0.8., Event Tickets 4.4.10 and Event Tickets Plus 4.4.9. I don’t know why it’s not showing up.

[Cliff]

Hi, Georges. Sorry you’re experiencing this.

I noticed this console error at http://www.tabletennisfightclub.com/event/ping-pong-hustler-2017-2/: https://cl.ly/072M0t2C2N05.
(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Although it looks like the error is from our Event Tickets plugin, it is likely a conflict with one of your other plugins or custom coding.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

Please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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