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Hi, Nicholas. Sorry for this bug.
Thank you for sharing your fix! This looks to be the correct fix to me as well.
I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.
I apologize for this issue and appreciate your understanding and patience.
Nanda, another thing I thought of:
If the event is set to Private instead of Public (on Eventbrite), it won’t display the tickets… however, we do have an extension that allows displaying tickets for Private events and adds other additional functionality too. Please try it out: https://theeventscalendar.com/extensions/eventbrite-additional-options/
Please let me know what you find out.
Hi, Jake.
I apologize for the delays; it’s been really busy in the forums lately, and we’re doing our best to adhere to our Scope of Support / Terms for you and everyone else.
I’ve closed this thread and we’ll continue the discussion at your other one at https://theeventscalendar.com/support/forums/topic/eventbrite-add-on-missing-tickets-in-event-after-upgrade/
Hi, Jake. I wasn’t able to replicate this issue, but if the event is set to Private instead of Public (on Eventbrite), it won’t display the tickets… however, we do have an extension that allows displaying tickets for Private events and adds other additional functionality too. Please try it out: https://theeventscalendar.com/extensions/eventbrite-additional-options/
Please let me know what you find out.
Hi, Joelle. Sorry for the delayed reply here.
That code looks like it’s on the right track, but what is “instructor”?
Also, is sort() really what you want? If yes, you might want to try adding the SORT_NATURAL flag or do some other type of sorting just to check if your code is actually taking effect.
Please let me know what you find out.
Hi, David. My apologies for the delayed response here.
Please try our Recurring Events Cleanup Tool extension and let me know if it helps at all.
Thank you for your detailed report, Abigail.
Are you saying this flow from Checkout to cancellation only happens with EDD Tickets and not with other/regular EDD product types?
If it happens for other EDD products as well, please inquire about this with EDD’s support.
Please let me know what you find out.
Hi, Tom. Thanks for your detailed report.
Yes, Query Monitor plugin is very useful, and our developers are aware of queries that could be optimized. It’s something on the overall to-do list to be improved. We know of sites that scale well by following other general guidelines for performance.
If I read your report correctly (formatting was a little off), it looks like you have both InnoDB and MyISAM tables. You might want to ask your host why they’re not all InnoDB and ask if they can help convert them, assuming they recommend switching. For reference, here is one user’s account of switching.
Of course, we always recommend restorable database and file backups before modifying anything on your site.
If you are looking for a developer familiar with our plugin suite, feel free to reference our list of known customizers.
Please let me know what you find out from your host if you choose to pursue that route.
Hi, Nanda. Sorry you’re experiencing this.
This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:
Please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.
Of course, we always recommend restorable database and file backups before modifying anything on your site.
If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).
Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.
You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)
Let us know what you find out.
Thanks.
This template only gets called if Default Events Template is selected at wp-admin > Events > Settings > Display tab… which I think you do have selected based on your System Information Report.
Please copy /wp-content/plugins/the-events-calendar/src/views/default-template.php from the latest version of the plugin and then replace your [your-active-theme]/tribe-events/default-template.php file with this new copy, then make an edit just to see if it takes effect.
I tried this on my localhost site and it worked fine.
You might need to clear your server and/or browser cache to see the effect.
Please let me know how this goes for you.
Hi, Nicolas.
I see you have
tribe_get_start_date() = tribe_get_start_date()You can’t set a function to be equal to a function. Maybe you meant for that to be a variable?
If you need additional assistance with this, please post the entire code snippet (including hook) and also explain where you’re placing it.
Hi, Stuart.
If I’m understanding your question correctly, you’re referring to the Events Template setting at wp-admin > Events > Settings > Display tab
And you’re wanting to change it from Default Events Template to Default Page Template…
I visited both https://www.gastronomicslc.com/event/peruvian-festival-2017/2017-07-28/ (an event) and https://www.gastronomicslc.com/2017/07/27/menu-watch-july-2017/ (a blog post) and they looked very similar other than the event not having the sidebar.
I can’t advise you on the Default Page Template, as it’s different per theme. However, you might find our Calendar Widget Areas extension helpful.
Please let me know if you think I may be of further assistance here.
