[Cliff]

Hi. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

This reply is private.

[Cliff]

Hi, Fabrice.

You should be able to customize this via the tribe_events_register_venue_type_args filter from https://github.com/moderntribe/the-events-calendar/blob/4.5.9/src/Tribe/Venue.php#L105

This code snippet does something different than what you’re wanting but may help you formulate your own custom code snippet:

https://gist.github.com/cliffordp/24d4ca37f86212ed56a2e8021214d18c

[Cliff]

Hi, Julie. Thanks for your kind words and candid feedback. I’ll pass it along to the management and marketing team members.

So you know where to look in the future, https://theeventscalendar.com/category/products/release-notes/ is where all our changelog and related updates are officially posted.

We also try to push those articles to social media and, of course, include the technical details in each plugin’s changelog.

Again, thank you.

[Cliff]

Hi, Helen. Sorry you’re experiencing this. It’s not something I’ve seen reported before.

I am curious if maybe you just need to clear your server and/or browser cache. Please let me know your thoughts on this.

[Cliff]

Hi, David. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.) Note: I did see multiple console errors at your site, one reporting from our plugin but I’ve seen it before where it’s actually a plugin conflict (i.e. error goes away when conflicting plugin is deactivated). I also saw one regarding Google Maps API Key missing.

Let us know what you find out.

Thanks.

[Cliff]

Hi, JSK. Sorry you’re experiencing this.

I see you’re not using the latest version of The Events Calendar, and we recently released some Event Aggregator fixes.

Could you please make sure all your Modern Tribe plugins are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

[Cliff]

Teri, I’m glad you were able to move forward with this.

I looked into that past issue you linked to and looked into the .ics link you shared and it appears to be working as expected. For example, here’s an excerpt from the .ics file for the first event there:

BEGIN:VEVENT
DTEND:20170814T210000Z
DTSTART:20170814T170000Z
LOCATION:Main Event: 1441 W Memorial Road Oklahoma City OK 73114
SUMMARY:MS Back To School Event
UID:382199561
END:VEVENT

The DTSTART and DTEND are what are being read by Event Aggregator and the “Z” at the end means that time is in UTC time.

It sounds like you understand this and things are actually working fine for you at this time.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Nick.

I’m unclear exactly what you’re wanting. Are you saying you want to run some special code when on a specific Event Category archive view, e.g. how to detect if you’re on the “Conferences” category?

[Cliff]

Hi, Tsh.

All payments are handled by WooCommerce and its extensions.

Event Tickets Plus in essence creates products, adds them to the WooCommerce cart (e.g. buy ticket from event single page), and sends emails once the WooCommerce order changes to one of the assigned statuses.

Therefore, please consult your WooCommerce or payment gateway or possibly another extension for this issue.

Please let me know if you have any follow-up questions on this topic after seeking support there.

Thank you.

[Cliff]

Hi. Sorry for the poor UX here, but I think the issue is that you have a blank for the “Series ends on ___” option. You should change that to a different option or enter a date for when the series ends.

Please let me know how this goes for you.

[Cliff]

Hi, Andrew.

From the screenshots and visiting your link, I’d agree things look odd.

I saw a console error at your site; it should be resolved. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Also, we do not provide styling support; I’d recommend contacting your theme author or developer for styling assistance.

Please let me know if you have any follow-up questions on this topic after asking your theme author or developer.

[Cliff]

Hi, Brad. Sorry you’re experiencing this.

It’s not something I’ve heard of before. I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out. If it’s still happening while in Testing for Conflicts mode, please specify which ticket type(s) and any other details are relevant for me to try to reproduce the issue.

Thank you.

[Cliff]

Thanks for your detailed question.

I’d suggest making a new copy of /wp-content/plugins/the-events-calendar/src/views/single-event.php and putting it in the location specified in the comments in the top of that file:

Override this template in your own theme by creating a file at [your-theme]/tribe-events/single-event.php

If single-event.php doesn’t load when on a single event, like http://wpshindig.com/event/contribute-to-wordpress/2017-08-03/, then I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

I’m glad to hear that. Thanks for letting me know.

Have a great rest of your week.

[Author]

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