Duplicate Attendees

[Micheal Abrami]

Started having this problem at the end of June where orders will come through correct, inventory will adjust itself correctly, but then the attendees are duplicated.

So if someone orders 3 tickets.
– They get charged for 3 tickets
– 3 tickets are taken from inventory
– 6 attendees are added to the list

This doesn’t happen all the time, just some orders and it’s not something we’ve ever had happen before.

Nothing was changed on the site to my knowledge so I’m wondering if it’s some kind of update that may have broke something?

Please advise.

[Cliff]

Hi, Brad. Sorry you’re experiencing this.

It’s not something I’ve heard of before. I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out. If it’s still happening while in Testing for Conflicts mode, please specify which ticket type(s) and any other details are relevant for me to try to reproduce the issue.

Thank you.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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