Declined orders

[tsh]

Hi team,

We are using Events Tickets Plus along with WooCommerce and have had a few orders go through as Cancelled with an order note stating “Decline reason: Declined”.

Could you please confirm that this is because customers are not paying for their orders in time, or due to the connection we’ve set up to accept credit card payments?

Thanks in advance.

[tsh]

This reply is private.

[Cliff]

Hi, Tsh.

All payments are handled by WooCommerce and its extensions.

Event Tickets Plus in essence creates products, adds them to the WooCommerce cart (e.g. buy ticket from event single page), and sends emails once the WooCommerce order changes to one of the assigned statuses.

Therefore, please consult your WooCommerce or payment gateway or possibly another extension for this issue.

Please let me know if you have any follow-up questions on this topic after seeking support there.

Thank you.

[tsh]

Hi Cliff,

Thanks for your reply. We will try catching up from Woocommerce directly.

Kind regards,

Christina Ng

[Cliff]

Thank you for your understanding and for the update.

Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.

Thank you!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts