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I am experiencing this same issue. I also had trouble last week and was able to “fix it” by removing 1 license key and using another I have. Both keys are still active. I have tried to switch them again but no luck. I also noticed that my scheduled imports are having an issue as one of the facebook pages has been deleted for some reason and I can not re add it under the current state of your plug in.
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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/can-no-longer-import-events-from-anything-other-than-csv/Unfortunately, that did not work. I still experience the issue on comedyinvictoria.com. I have not re added back to tributenight.ca until the issue is resolved.
When I attempt to run one of my scheduled imports manually I get the error “There may be an issue with the Event Aggregator server. Please try your import again later.”
Yes, I am aware that I have two keys due to the fact I previously had the Facebook and CSV importer.
I have tried both and neither work. I have seen a lot of comments in your forums about others experiencing issues with the Events aggregator. I am pretty sure this is the same issue. Do you know when the issues will be resolved?
Still no dice unfortunately.
Before I made the switch to the new key, the options for a new import we’re not greyed out but when I tried to run one of my scheduled import I would get the same server error as above.
After the switch of keys, the options are greyed out again and scheduled import still give the error.
Thank you for the key extension. I have to admit that I also becoming frustrated with these errors as my comedy in Victoria website is slowly dieing without new content being added automatically.
So the newly-issued key a32ac41a… is not working for you? Issuing a new key has worked for others in the past.
Is your site appearing as connected at https://theeventscalendar.com/license-keys/?
Yes and no. I just checked and some of the events have now importing but all say “Successfully queued 1 scheduled import” when I attempt to run them manually but don’t import. What does that mean? Thi includes ones that are set to hourly, daily and monthly. Is there a queuing time frame?
Like a lot of other users, I am getting frustrated by the lack of clarity from you guys. This product has some severe stability issues and I don’t feel that confident I won’t be back seeking support before my license expires.
I’m unclear if you said “yes and no” to your site showing it is connected at https://theeventscalendar.com/license-keys/
On your account, I see beta.comedyinvictoria.com is connected to both a32ac41… and 7d4f6b1… — so I’d suggest removing both of those via https://theeventscalendar.com/license-keys/ and then re-connecting it in your wp-admin settings again.
The scheduled imports functionality is currently experiencing some difficulties, which our developers are definitely prioritizing.
Let’s make sure to get your grayed out issue fixed and then proceed.
I said yes and no because some important happened but then it died. The single import options are now greyed out again.
I built beta.comedyinvictoria.com to ensure that it was not a site configuration issue with comedyinvictoria.com. The beta site is experiencing it as well. So the issue is clearly on your side.
I won’t be doing anything further troubleshooting this weekend as this has been very frustrating and you guys don’t seem to be very honest about what is going on.
Hopefully by Tuesday your issues will be resolved and I can have a couple of months of stability from this product.
Sorry for the frustration.
To avoid further confusion, I’ve deactivated 7d4f6b1… (was expiring in a couple weeks) and extended your license for a32ac41… for 3 months.
This way, when you go to https://theeventscalendar.com/license-keys/, you should only have 1 active license for Event Aggregator.
The scheduled imports issue has been an on-again-off-again issue for quite some time. I believe there’s a release expected sometime next week that might help with it, but I can’t guarantee it’ll solve your issues because some of these fixes have worked for some customers’ sites but not for others’.
I’m not sure what honesty you’re looking for; I’ve tried to share all relevant information each time I’ve replied. If there are specific instances you can point to, please do so to help us improve.
Aiming to help resolve your issue of EA’s import options being grayed out, please de-register all your sites with your active EA license — both remove from your wp-admin settings and also from our site’s registered sites — then re-register your site in wp-admin and see if it also registers on our site (“fully connected” for lack of a better term).
It’s your choice when to reply; no rush on my end. Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.
Thank you!
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