Odd quirk – user login required on interrupted transactions.

[Abigail Marshall]

I am using the EDD ticketing module and my site is set to NOT require user login for tickets.

In testing, I have noticed that if a user clicks the purchase button, taking them to PayPal, and then they cancel the transaction — either by clicking the cancel link on the paypal page or by using the backup button, the /checkout/ page then asks for wordpress login information:

To complete this payment, please login to your account.
Lost Password?

Along with a login form.

Our system would not allow purchasers to register, so that would be a dead-end.

Although this only pops up in the situation of the user backing out of an uncompleted tranaction, I can see that being a problem if the user wants to complete the transaction. (There could be valid reasons for an interruption that would lead to this situation).

Anyway, I wanted to bring it to your attention, as it is unexpected behavior and could cause lost sales in some cases.

[Cliff]

Thank you for your detailed report, Abigail.

Are you saying this flow from Checkout to cancellation only happens with EDD Tickets and not with other/regular EDD product types?

If it happens for other EDD products as well, please inquire about this with EDD’s support.

Please let me know what you find out.

[Abigail Marshall]

EDD is used ONLY for Event Tickets on my site — so I have no clue about other product types. EDD tickets was installed solely for use with Event Ticket Plus.

[Cliff]

I understand.

Please create a test EDD product and test this checkout/cancelation scenario with a non-ticket product.

Thank you for your effort here.

[Abigail Marshall]

OK, you are correct, the problem is related to EDD. I’ll submit support request there.

[Cliff]

Thanks for your testing. I hope things go smoothly with EDD’s support.

[Author]

Posts