Cliff

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Viewing 15 posts - 2,761 through 2,775 (of 10,686 total)
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  • Cliff
    Member

    Rodrigo, not your fault at all. Sorry for the extra effort on both our parts to get to this point. Please await the eventual fix. 🙂

    Cliff
    Member

    This reply is private.

    Cliff
    Member

    Hi, Thomas.

    The iCalendar spec does not allow full HTML, as it is a plain text field. However, it does support CRLF to specify either \n or \r for line breaks.

    References:

    If you’d like to customize the export, whether a lot or a little, it’d be outside the scope of our support to provide such a customization for you. However, if you have a code snippet of your own you’d like to run by us, we might be able to assist a bit.

    Please let us know if you have any follow-up questions on this topic.

    in reply to: Anybody still out there? #1340034
    Cliff
    Member

    Sied, sorry for the delay replying to that other thread. Geoff did reply earlier today so I’ve closed this thread to avoid duplication.

    Please forgive the delayed communication. We definitely aim for next business day for each new thread and for replies to existing threads. Hopefully we’ll do better for you in this regard going forward.

    Cliff
    Member

    I actually checked with our developers and the v4.1 changelog said this button should always show, but the code didn’t actually implement it… so I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released (the fix is to always show the button).

    I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

    Leaving that code snippet in place should do the trick until this fix is released.

    I apologize for this issue and appreciate your understanding and patience.

    Cliff
    Member

    Gotcha.

    Did you do some manual updates or skip quite a few versions along the way (like updating from v3 to v4 without all the minor updates in between)?

    As of The Events Calendar version 4.1, the merge button should always appear. However, there was an option in the database called ‘organizer_venue_amalgamation’ that disabled this button, and I’m guessing that’s still set in your database.

    Here’s a code snippet to override this option from your database https://theeventscalendar.com/support/forums/topic/dublicate-venues/#post-1253363, which should make the button appear again.

    Please let me know how this goes for you.

    in reply to: Past recurring events listing as exclusions #1339658
    Cliff
    Member

    This reply is private.

    in reply to: Let customers change their own tickets #1339657
    Cliff
    Member

    I’m unfamiliar with that gateway, but can you replicate the same thing with other gateways or just that one?

    In wp-admin or in the database, when you click to Complete an order other than for a ticket, can you see the assigned author and/or the _tribe_tickets_attendee_user_id postmeta key’s value change?

    in reply to: Text formatting problems #1339647
    Cliff
    Member

    This reply is private.

    Cliff
    Member

    Hi, Doug.

    Thanks for your detailed post.

    I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

    I apologize for this issue and appreciate your understanding and patience.

    in reply to: Incomplete Imports from .ics file #1339519
    Cliff
    Member

    Hi, Marcy.

    I’m guessing this is due to these deletes not actually deleting events that were initially created via Event Aggregator (EA).

    At wp-admin > Events > All Events, do you see an “Ignored” status, like this: https://cl.ly/3c0d320W1x2c ?

    Those 38 events are probably in there.

    EA keeps these as Ignored so it doesn’t re-import events you told it you don’t want to appear on your WordPress site.

    Please let me know if you have any follow-up questions on this topic.

    Cliff
    Member

    Hi, Steven.

    Thanks for your candid feedback.

    The logic behind how Event Aggregator (EA) works is this:

    • each event in an iCal file has a unique ID (UID), per the iCalendar spec
    • if an event is rescheduled, EA recognizes the UID to be the same as a previously-imported event and it updates this event in your WordPress site
    • however, if an event is completely deleted from the source, EA doesn’t delete the event from WordPress

    Please complete our Refund Request Form and link back to this thread for reference. I’m unsure if they’ll be able to process your request, since it’s beyond 30 days and our payment processor may not even allow us to attempt a refund this far back.

    Finally, please add your vote to https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/15047292-option-to-remove-events-not-present-in-a-reimporte

    This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

    Thank you.

    in reply to: Can The Events Calendar Pro do this? #1339511
    Cliff
    Member

    Hi, Melinda. Thanks for your interest in our plugin suite.

    Our software doesn’t do all those things natively, but most could be accomplished with our Community Events and Event Tickets Plus (ET+) add-ons.

    Community Events allows users (logged-in or anonymous website visitors) to create Events, Organizers, and Venues via a front-end page instead of via wp-admin.

    Event Tickets Plus enables you to sell tickets via one of our supported eCommerce platforms. The free plugin only enables free RSVP-type tickets.

    You can view our roundup/comparison of all the eCommerce plugins ET+ supports.

    Our plugin uses your eCommerce plugin of choice, but your eCommerce plugin isn’t displayed for shopping pages. Please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

    Site visitors would purchase tickets from each event’s single page/view (e.g. http://wpshindig.com/event/events-tickets-demo/) — if there is an RSVP to submit or ticket to purchase.

    The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. It could be displayed on their mobile device or they could print it like any other email. You can read more at Tickets: Managing your orders and attendees.

    If your tickets will be free, you don’t need QR code check-in, and you don’t need to collect additional information other than name and email address, you likely could just use the free/core Event Tickets plugin.

    Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

    For the things our plugins don’t do natively, you may want to ask your developer or reference our documentation and list of known customizers, in the event you’d like some custom coding.

    I hope this info helps. Let me know if you have any follow-up questions.

    in reply to: Add Description to Email Tickets #1339508
    Cliff
    Member

    Hi. Please explain which item(s) from your screenshot you’re wanting to implement via custom code, and I’ll do my best to point you in the right direction.

    in reply to: Recurring events no longer working #1339505
    Cliff
    Member

    Hi, Ruud.

    If you want to override Filter Bar’s 200 limit, you could use one or both of these filters:

    • tribe_eventsfilter_bar_venues_limit
    • tribe_events_filter_bar_organizers_limit

    ===

    For the issue regarding PRO’s recurring events, might they share the same recurrence pattern (e.g. weekly)?

Viewing 15 posts - 2,761 through 2,775 (of 10,686 total)