[Cliff]

Excellent. Thanks for the update!

[Cliff]

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

Initial investigation from one of our developers came away with this information:

The query is pretty much the same as before, that didn’t change in any meaningful way (other than how we prepare the strings that go into the query).

What did change was how we get/set the transient. Previously we used get_transient and set_transient. Now it’s using a special $cache object to handle that, which has more functionality, but perhaps it isn’t operating correctly.

Also, the expiration is much, much longer than before on that cached object. Previously 5000 seconds (83 minutes), now it’s 86400 seconds (24 hours). So maybe the transients/object cache is getting too full and never truly able to store all the requests…

[Cliff]

That link does work for me. Sorry it didn’t work for you.

In our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for your additional questions from this thread. Thanks for your understanding.

I can’t tell what shortcode you added to create http://eventoscorporativospanama.com/events-photo-view/ — but if it’s the tribe_events shortcode, “limit” is not supported there.

However, please do reference (and add your vote to) https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17229266-add-limit-x-option-to-tribe-events-shortcode

Again, please create a separate topic for each question.

[Cliff]

Daniele, it sounds like things aren’t working correctly at your site.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out, but please note that we don’t provide support in the pre-sales forum.

Possibly helpful references:

• Our free support forum for The Events Calendar (for bug reports and users helping each other — no usage support provided by us)
• Our free support forum for Event Tickets (for bug reports and users helping each other — no usage support provided by us)

[Cliff]

Excellent. Thanks for letting us know.

[Cliff]

Hi, Oliver.

An Event Aggregator developer dug into this for a good amount of time and discovered the issue is that neither the Events API nor the Places API support the locale parameter.

You can read more about this at:

• https://stackoverflow.com/questions/16088002/facebook-graph-api-locale-parameter-broken
• https://developers.facebook.com/bugs/294623187324442

In their testing, our developer determined that it’s really the Places API that gets the event’s location/venue information. Since, in Facebook, you have to pick a spot on the map, the country is the only part that is returned in English. We even tested from a French-language Facebook profile while sitting in France using Facebook’s API console and it still returned an English-language country name. The state, post code, etc. apparently are localized, though.

They came up with this starter snippet (untested and doesn’t cover all potential countries and you may need to expand upon it if any other English text needs to be changed):

https://gist.github.com/cliffordp/9f68ab6a4753c91ff42c5ba1f0a00b81

Please let me know your thoughts on this after testing it out.

[Cliff]

Hi, Barnabas.

Again (from the UserVoice forum), I’m sorry you’re experiencing issues with our latest Event Tickets updates.

I see you’re on the latest versions of our products, but Line 1167 doesn’t match the current version of /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php: https://cl.ly/2d0h0k3K0P2D

However, it does match Line 1167 of Event Tickets Plus version 4.5.6: https://cl.ly/3J1G1H103f19

The only thing I can think of is that the update was performed manually and something happened where it didn’t complete. I’m guessing you didn’t perform it manually, but the way WordPress does automatic updates is by deleting the entire plugin’s folder and, therefore, it wouldn’t have replaced the readme.txt or event-tickets-plus.php (main plugin file) to report version 4.6 without also replacing all the other files in the whole plugin folder’s directory.

Anyway, to resolve this, please fully delete Event Tickets Plus (you shouldn’t lose any data but, of course, we always recommend restorable database and file backups before modifying anything on your site) and then obtain the latest version from My Downloads and then re-install it.

If it still doesn’t work, please then delete Event Tickets and re-download from WordPress.org (via the automatic plugin installer).

Please let me know how this goes for you.

[Cliff]

Hi, Daniele.

The free The Events Calendar has Month View. You can see it in action at our demo site: http://wpshindig.com/events/month/

If you’re interested in Events Calendar PRO or one of our other add-ons (such as for other functionality they offer), we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Karen. Thanks for your interest in our plugin suite.

WooCommerce variable products isn’t on our soon-to-do list, if ever, since you can create multiple tickets per event.

We have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Tony.

Unless I’m mistaken, you’re not using is_tax() correctly. You should first pass the taxonomy name before the term ID.

$tecmain = Tribe__Events__Main::instance();
if ( is_tax( $tecmain::TAXONOMY, 22 ) ) {
// do something for Event Category term #22
}

Please let me know how this goes for you.

[Cliff]

Hi, Pablo.

I see that method’s SQL from /wp-content/plugins/events-calendar-pro/src/Tribe/Geo_Loc.php did change from version 4.4.18 to 4.4.19

I can report it to our developers for their investigation. Are there any other details to pass along to them, such as benchmarks or specific pages where it’s causing slowness?

[Cliff]

Hi, Naeem.

I appreciate your questions and the desire to customize it for your use. However, we cannot provide such in-depth customization help, per our Scope of Support / Terms.

You can use WooCommerce or Easy Digital Downloads for free tickets and totally ignore RSVP tickets, if that’s what you’re asking.

There’s currently no way to limit purchase quantity per logged-in user.

You could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Hi, Derek. This should only happen if you have Events Calendar PRO deactivated.

Please check if this happened. It could sometimes happen upon automatically updating (just an occasional fluke in WP).

Please let me know what you find out.

[Cliff]

Hi, Leslie. Thanks for your interest in our plugin suite.

Event Tickets Plus (ET+) is our paid add-on plugin that upgrades the functionality of our free Event Tickets (ET) plugin.

Event Tickets Plus enables you to sell tickets via one of our supported eCommerce platforms. The free plugin only enables free RSVP-type tickets.

You can view our roundup/comparison of all the eCommerce plugins ET+ supports.

Our plugin uses your eCommerce plugin of choice, but your eCommerce plugin isn’t displayed for shopping pages. Please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

Site visitors would purchase tickets from each event’s single page/view (e.g. http://wpshindig.com/event/events-tickets-demo/) — if there is an RSVP to submit or ticket to purchase.

If you want your event’s tickets displayed in your WooCommerce Shop, you could change their visibility, such as via this snippet:

https://gist.github.com/cliffordp/c012f2945a22867a3af2c2878e06fffd

The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. It could be displayed on their mobile device or they could print it like any other email. You can read more at Tickets: Managing your orders and attendees.

You could also Display a List of Attendee’s Events.

If your tickets will be free, you don’t need QR code check-in, and you don’t need to collect additional information other than name and email address, you likely could just use the free/core Event Tickets plugin.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Ann-Catrine.

You could follow our Themer’s Guide to remove the “There are no upcoming events at this time.” text by deleting Line 118 in your customization of https://github.com/moderntribe/the-events-calendar/blob/4.6.4/src/views/widgets/list-widget.php#L118

However, this still wouldn’t hide the widget title.

Assuming you only have 1 of these widgets on a given page (else the CSS would match more than one and not be what you want), the last few lines of your override file could look like this:

https://gist.github.com/cliffordp/2dd74b67bc9c217c5829b4b10b17d323

Please let me know if you have any follow-up questions on this topic.

[Author]

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