Forum Replies Created
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AuthorPosts
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Brendan
KeymasterHi there!
Thanks for emailing support. The geoloc is built in to the plugin and we definitely look to enhance our plugins so we appreciate the feedback.
Often when transients get expired, they stay in the database. If you want to clean up your wp_options table, then you can use this plugin called Delete Expired Transients (third-party, not guaranteed or supported by us).
Please let me know if you have any follow-up questions on this topic.
Thanks,
BrendanBrendan
KeymasterHi Arrick,
Thanks for the email and I got word Latoya has helped with the refund. We will go ahead and close this ticket out but please let us know if there is anything else we can assist you with.
Cheers!
Brendan
December 12, 2017 at 7:15 pm in reply to: Date format settings in week calendar doesn't work #1404239Brendan
KeymasterHi Stefan,
Thanks for the email. I would love to help you with this issue but for this I will need your system info
Please click the link for instructions and send a private reply with this information.
Thanks,
BrendanDecember 12, 2017 at 7:03 pm in reply to: Multiple events when importing from iCalendar (Google Calendar) #1404236Brendan
KeymasterHi Stefaan,
Thanks for email support. Let me try and answer your questions.
First, there are some miner differences and explained in this knowledgebase article: https://theeventscalendar.com/knowledgebase/event-aggregator-import-settings/
In the article it also explains how to import without importing duplicates. In regards to removing events, once they are imported, it would be a manual process for you to remove them.
Go ahead and check out the article and let me know if this works for you.
Thanks,
BrendanBrendan
KeymasterHola Antonio,
Gracias pro el mensaje y ser cliente de nosotros. A veces si, tenemos descuentos para renovar. Los descuentos normalmente viene con el email recordándole a renovar. Lastimadamente, no tengo descuento en mano para darle.
Gracias,
BrendanBrendan
KeymasterHi Liesbet,
Awesome, that is great to hear!
Let us know if you need anything else.
Thanks,
BrendanBrendan
KeymasterHi Doug,
Can you try reactivating the default cron and try the import along with a one time import? Sometimes we have see conflicts when the default cron is not active.
Let me know how that goes.
Thanks,
BrendanBrendan
KeymasterAnytime Casey!
Let us know if we can help you with any other questions.
Thanks,
BrendanBrendan
KeymasterHi Uwe,
Thanks for the email and sorry you are having issues with the site performance. I would definitely check out our performance guide. When I ran a check on the site, it shows caching could use some attention so I would start with that. I would also explore lowering how many events show at one time.
Let me know how that goes.
Thanks,
BrendanBrendan
KeymasterHi Noah,
Thanks for the email!
Just so we are on the same page, you are including:
<?php echo do_shortcode( '[tribe_mini_calendar]'); ?>
Also, if meta.php doesn’t work, try adding it to the single-event.php template override.
Let me know how that goes.
Thanks,
BrendanDecember 11, 2017 at 3:16 pm in reply to: i want to show past events also want to remove past events from my site auto #1403218Brendan
KeymasterHi Mark,
Thank you for reaching out to us!
There’s nothing in the plugin itself that will do a mass cleanup of that, but some of my colegues had a good experience with Bulk Delete plugin.
It allows you to select a specific post type (in this case tribe_events) and add parameters for which posts to remove.
Please backup your database before doing any bulk event cleanup since you could possibly delete more than what was desired.
I hope this helps!
Let me know if you need anything else,
Best Regards,
Brendan
December 11, 2017 at 3:09 pm in reply to: Purchased Image Widget Plus – can't upload images #1403216Brendan
KeymasterHi Jessica,
Thanks for email support and I apologize you are having issues. I have gone ahead and requested the refund and you will see it credited back within 3-5 days.
Thanks,
BrendanBrendan
KeymasterHi Jim,
Thanks for emailing support. Currently this is not possible however I can see how it may be useful. Someone did create request to add this and you can vote on it as well: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17273393-aggregator-import-filter-by-1-or-more-countries
Thanks,
BrendanBrendan
KeymasterHi Giorgio,
Thanks for the email. When you choose multiple days, there is no way to add start and end times in the manner that you are trying to do. However, in your event you can list out an agenda when the start and end times are.
Hope that helps.
Thanks,
BrendanBrendan
KeymasterHi Minda,
I see that you working with Cliff on this same topic. I will go ahead and close this one out.
Thanks,
Brendan -
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