EDD pending status decreasing ticket stock

[Liesbet]

Hello,

I am using ETP with EDD for selling event tickets.
When the payment process has not been completed, the payment says pending (awaiting review) but the global stock of tickets assigned to the event decreases. Visitors never come back to complete the pending order, they just start the process to buy a new ticket.

How can I prevent this so that only completed purchases have impact on the stock?

Thanks for your help!

[Brendan]

Hi Liesbet,

Sorry for the issue. However, this seems like an issue with EDD. I found an article that may assist you further with these time of pending order issues.

http://docs.easydigitaldownloads.com/article/190-payments-not-marked-as-complete

Hope that helps!

Thanks,

Brendan

[Liesbet]

Finally found the answer… It all comes down to which payment method the customer chooses. My payment provider told me that some banking methods complete payments next day. So thanks to Mollie for helping me out on this!

[Brendan]

Hi Liesbet,

Awesome, that is great to hear!

Let us know if you need anything else.

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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