[Barry]

Hi: I’m sorry you’re experiencing difficulties.

Unfortunately this is a known bug and we’re actively working on a fix – as soon as that’s ready we’ll post back in here and let you know 🙂

Apologies once again for the inconvenience.

[Barry]

Hi:

I think the basic problem here is that you are trying to combine ticketing with WooCommerce Tickets and recurring events via Events Calendar PRO. However, at least at this time, that is not currently supported – from the roadmap section of our product page:

Right now, recurring events are not supported, and attempting to set up tickets on a recurrence pattern will not work.

So you may be able to workaround this limitation but, regrettably, it’s not something we can help you with. I realize that may not be ideal – but hopefully it clarifies the situation a little.

[Barry]

Hi! That’s a lot of questions – I’ll try to answer them as best I can but it may be best to separate some out into new threads if you need more detail on any of them.

1) what’s the easiest way to bring up customer orders as they arrive on the site, and check them in to all their events?

Each event has a corresponding attendee list (if you view the main list of events and hover over one you should see an Attendees link). Once on this screen you will see the list of tickets and can check people in as they arrive 🙂

2) do you have experience of connecting to ticket printing software, so that we can print individual tickets for each event the customer has ordered? is this something that woocommerce can do?

Hmm. Beyond simply printing the tickets generated in the emails sent to the customers (which they can do themselves) there is no further more specialist means of doing this, if that’s what you’re asking?

3) can we create a “back end” ticket ordering system where it’s possible to add tickets and process orders for customers without having to go into individual event pages on the front end (so we can take orders over the counter, and save time)

Yes 🙂

WooCommerce allows you to manually create new orders – so long as you ensure they are set to a completed order status after creating them corresponding entries will be created in the event attendee lists.

Can I also ask – which credit card readers / mobile app readers are compatible with WooTickets to help with processing sales? Many thanks

That’s more of a question for the team over at WooThemes since processing payments really depends on WooCommerce and whichever payment gateway or gateways you are using – WooCommerce Tickets itself sits above this layer and tries to interfere with ecommerce operations as little as possible.

Does that answer your questions at all?

[Barry]

Hi!

I’m going to move this thread out of the translations forum and over to the PRO forum – but the URL should remain the same 🙂

Instead of the date query component, try using start_date and end_date arguments (with a format like 2014-10-01 12:00:00) … you may also need to switch the value of eventDisplay to custom.

Does that help?

[Barry]

It looks like you are using Carrington as your theme which I understand is often just the base for custom themes: are you the theme author/are you in contact with the theme author and would it be possible to determine if the issue arises with the Carrington base theme itself, or if it is due to some custom code added on top?

I hope that makes sense but let me know if you need further clarification 🙂

[Barry]

Hi!

The sticky in calendar view option is really just to ensure that if for instance things are configured such that no more than 5 events display per day in month view, a given event is always listed and doesn’t “slip” down the list. It’s possible you could leverage that here – but might it be easier to set use a tag like always-featured and include a taxonomy query to limit the results to events with that tag?

Let me know if that helps!

[Barry]

Hi!

So basically you want to add a field to the Community Events submission form to let users take advantage of this new taxonomy? If so, the best starting point is our Themer’s Guide which covers the basics of overriding and customizing templates.

From there you will probably be interested in the community/modules/taxonomy.php template and that is likely to be a good home for any user interface elements you add that relate to taxonomies.

Does that help?

[Barry]

Hmm, well, I’m not honestly sure how Facebook determines that and imagine the exact strategy may even change periodically over time.

I do notice though that the most prominent image on that page is a woman with her tongue sticking out: if I attempt to share this in Facebook that is the very image it pulls in. Can you confirm that this is not your experience/let me know what image it is settling on?

[Barry]

Hmm, interesting.

After taking a look at your site it certainly seems to be behaving as it should here … that said, it’s not necessarily the case that that will produce ideal results for every site. It sounds to me like you’ve got a pretty good handle on what’s happening and we’d be more than open to any feature requests you might post about changing/extending the logic used to determine what exactly counts as a related event and the degree to which the result set needs to be “randomized”, etc.

If you are fairly at home with PHP and WordPress development in general – I know you suggested you are not, but it might be you have a developer at your disposal or are happy to dive in and give it a shot – it’s worth considering that you can use the tribe_get_related_posts filter hook to put your own logic in place here.

I hope that helps 🙂

[Barry]

Refunds ARE showing up, but only when we refund a full order. In majority of cases we only refund individual tickets within an order. If this should be working, can you let me know best process for issuing partial ticket refunds?

Ahh ok, I see.

That is not directly accommodated: can I ask though how you are facilitating this? Are you simply deleting line items from existing orders in WooCommerce without an order status change?

BUT, we are experiencing a few orders where customers need to change their assigned events for various reasons, and so we’ve tried to manually do this in the back end but it is not corresponding to the attendee lists.

So in essence, you need to move an attendee from the list for one event to another?

Again, while I’m not clear on the exact workflow you are following to do this, at a high level this isn’t currently facilitated and I’d encourage you to post a feature request (or add your support to any suitable existing requests – I believe there may be one or more that might come close) .

 

[Barry]

This suggestion didn’t work for me. I created a functions.php file and placed the above code in my child theme directory but all that happened was showing in my site on the front end (above the header) and didn’t seem to do much else.

I’m not completely clear on what you are describing, here. Can you clarify/provide a screenshot?

If you mean the code was literally displaying verbatim on your site and this was a brand new functions.php file that you created can you confirm if there was an opening PHP tag at the top of the file?

<?php

[Barry]

OK, so if you haven’t already done so simply change the directory name back to tribe-events. My guess is that this issue is bound to your theme somehow (and I believe the theme authors are working on an update). With that in mind, it may be best to wait until that update is available and/or make contact with the theme authors directly.

Beyond that, if you prefer to investigate further rather than wait, can you confirm if you still hit these problems when you switch to a default theme such as Twenty Thirteen?

[Barry]

Oh, excellent (and sorry we didn’t respond sooner – but we don’t normally monitor the forums over the weekend and I personally was out for most of Friday, hence a longer delay than is usual).

In that case and as you marked the thread resolved I’ll go ahead and close the thread. Of course if we can help with anything else please don’t hesitate to open new threads as needed 🙂

[Barry]

Hi Craig,

Please do create a new thread for a separate issue like the one you just described: I’m not actually sure I see the issue (also, in photo view, the layout is not a rigid grid of rows and columns and there can be a degree of “displacement”) but definitely post this in a new thread and I or another team member will be happy to help 🙂

I’ll close this thread for the time being but will re-open once we’ve got an update to share re the original issue. Please do note that because we are currently close to the end of the current release cycle the fix for that initial issue will not be included in the imminent maintenance release – but we’ll certainly get to grips with it shortly thereafter.

Thanks!

[Barry]

Hi bcox72: we don’t actually deliver technical support here in the presales forum – please post your question here instead.

Thanks!

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