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I can see how to “reduce line” or delete the specific tickets from an overall order, but it is not taking the customer away from the attendee list of that event, and I assume isn’t also increasing the available stock for that event. I want a ‘clean’ way of executing this so that we know exactly who should be turning up at events and what customers have eventually ordered.
Thank you!
Hi!
Right now if you manually adjust orders (or remove them, etc) then manual adjustment of inventory is also required – and that really reflects our philosophy of interfering to the minimum possible extent with the underlying ecommerce platform (in this case, of course, WooCommerce).
With that said we’re certainly conscious that a number of customers want to be able to cleanly remove entries from the attendee list (rather than keeping them there, albeit marked as cancelled or refunded orders, as they currently are) and we’re working on that aspect right now.
Above and beyond that we welcome any further feature requests you might have that would make your life easier here.
Does that help/clarify the current situation?
Thanks!
Since we’re not seeing the adding of names to the attendees listing either when we manually add them to an event, this is most certainly a recipe for problems down the line, compounded by the complication that there doesn’t appear to be an easy way to manually add them either. Which, all in all, is far from the most efficient way to operate a website such as ours. What we would like to know is if there is/are any hacks, configurations or such like that would allow us to workaround these issues so we can avoid them escalating into something more concerning.
WooCommerce Tickets (and all of our ticketing plugins that build on the same framework) were really conceived of as being simple, robust ticketing solutions – not comprehensive event management suites.
So I can appreciate your frustration in that your needs perhaps exceed what the plugin currently offers and we’re by no means unmindful of the feature requests that have come in from users like you who wish to increase the amount of functionality in this direction.
Right now, though, there isn’t much we can offer you: certainly it’s possible to extend the plugin and add new functionality, but I’m not sure there are any generic hacks for me to offer up here.
Hi Barry
I can see what you’re saying but not sure I would categorise the function we’re looking for as “comprehensive”, as refunded orders would naturally expect to be marked as such on attending lists.
If I simplify the question this way:
a) how do we remove attendees from the attending list? you mentioned the functionality is being worked on. Do you have an estimate of when that will go live?
b) how do we ADD attendees to the attending list? is that being worked on as well?If both of the above won’t be ready in the next few weeks, is there a way to access/edit the attendee list in the back-end using coding?
Will there be a solution in the near future where the above would be automated as and when customers refund orders?
Many thanks
Jon
Hi Jon – I may have misunderstood some of your questions so let me try to clarify.
I can see what you’re saying but not sure I would categorise the function we’re looking for as “comprehensive”, as refunded orders would naturally expect to be marked as such on attending lists.
Tickets for refunded orders should already be marked as such on the attendee lists:
If you aren’t seeing that then we’d definitely need to investigate what’s happening in your specific case.
a) how do we remove attendees from the attending list? you mentioned the functionality is being worked on. Do you have an estimate of when that will go live?
We can’t offer any guarantees I’m afraid, but I’m hopeful this functionality will be delivered as part of the next maintenance week (due shortly).
b) how do we ADD attendees to the attending list? is that being worked on as well?
So, right now, if you manually create an order that includes one or more ticket products then once that order is set to the appropriate status a corresponding number of entries should be visible in the attendee list (or lists, if you add tickets for multiple events).
Again, if you’re finding that isn’t happening we’ll need to look into your specific case.
What I initially thought you were enquiring about is a popular request to set names per individual attendee entry – which is not currently possible – but perhaps you simply want to manually create orders and have them show in the attendee list … and that definitely ought to work.
Does that clarify things – and are you hitting difficulties with those things I highlighted as already being functional?
Hi Barry
Okay think we’re making progress, thanks for bearing with us.
1) Refunded orders: Refunds ARE showing up, but only when we refund a full order. In majority of cases we only refund individual tickets within an order. If this should be working, can you let me know best process for issuing partial ticket refunds?
2) Creating manual orders: there are two parts to this. If we can create manual orders from scratch (just using the back-end system), that’s great (I’ve started a separate thread on this which is bound up in other related queries so no need to go into that here). BUT, we are experiencing a few orders where customers need to change their assigned events for various reasons, and so we’ve tried to manually do this in the back end but it is not corresponding to the attendee lists.
If its possible to get this broken link fixed that would be brilliant. Our change requests are piling up and I’m worried about stock management and of course getting the right people into the right events.
Best
JonRefunds ARE showing up, but only when we refund a full order. In majority of cases we only refund individual tickets within an order. If this should be working, can you let me know best process for issuing partial ticket refunds?
Ahh ok, I see.
That is not directly accommodated: can I ask though how you are facilitating this? Are you simply deleting line items from existing orders in WooCommerce without an order status change?
BUT, we are experiencing a few orders where customers need to change their assigned events for various reasons, and so we’ve tried to manually do this in the back end but it is not corresponding to the attendee lists.
So in essence, you need to move an attendee from the list for one event to another?
Again, while I’m not clear on the exact workflow you are following to do this, at a high level this isn’t currently facilitated and I’d encourage you to post a feature request (or add your support to any suitable existing requests – I believe there may be one or more that might come close) .
Regards PARTIAL REFUNDS:
We’ve tried this process two ways
a) by reducing the individual line item to zero
b) by deleting the relevant line itemBoth options don’t seem to be having any effect on the attendee lists.
Regards CHANGING ATTENDEE NAMES TO CORRESPOND WITH UPDATED ORDERS
The workflow is similar as to above, where we reduce / delete the original ticket line, and then try to add the ticket within the order (where it says “ADD ITEMS”). Should that not have a knock on effect to the attendee list?
Perhaps both aren’t working because it requires an “ACTION” to actually pass on instructions to WooTickets and make the change at that end. It seems like once it has been passed over to WooCommerce, there is no longer any communication between the two programmes.
It’s a shame that’s not the case, though you originally seemed to suggest it might be?
If there is something that our developer can “code in” to make that relationship possible for action, please let me know. We only have four weeks to go before the festival so time is running out!
Thank you
JonIt would definitely be possible to code an extension to build the sort of relationship between order editor events and the attendee lists that you’re after – however, it would be a pretty involved task and there are no easy snippets I can really offer up here.
Regards PARTIAL REFUNDS:
We’ve tried this process two ways
a) by reducing the individual line item to zero
b) by deleting the relevant line itemSo no, this won’t currently work as you expect it to – but as before we’d definitely welcome a feature request along these lines.
Regards CHANGING ATTENDEE NAMES TO CORRESPOND WITH UPDATED ORDERS
The workflow is similar as to above, where we reduce / delete the original ticket line, and then try to add the ticket within the order (where it says “ADD ITEMS”). Should that not have a knock on effect to the attendee list?
Right now, as you’ve found of course, this isn’t going to behave quite as you expect. Thanks for sharing your workflow though as it does provide some insights into what you are aiming for and how you are going about it.
Associating names per individual attendee/ticket is something there has been a lot of demand for and, though that isn’t quite what you are asking for, this might go part of the way to providing you with a solution – particularly if we make it possible and easy to edit those same names. As you can see here we’re planning to implement this, but if you wanted to post a comment re the ability to subsequently edit these names that would be welcome.
Right at this time I don’t think there’s too much more we can do for you here – but thanks once again for sharing information about how you are doing things and I hope at the least this thread clarifies the current situation.
There’s something else we’re trying to currently do but are having no luck with and that’s wanting to send an email to every customer to inform them of urgent changes to the event. Is it possible to achieve this through Woocommerce? We can see that there’s a MailChimp plugin installed but this seems to be related to invoicing rather than a more general application.
Hi!
Right at this time there is no such functionality baked into WooCommerce Tickets, unfortunately, but it might make a valid feature request in its own right – I can definitely see the utility of this 🙂
Beyond that you’d either need to research WooCommerce extensions/plugins in general that you might build on and/or implement this as a piece of custom development work.
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