Box office systems available on the day of the event

[amphoraarts]

Hi folks

Our lean and mean festival is due to take place at the end of May, and I’m turning my thoughts now to the whole checking-in/checking-out process we will need to have set up as customers come to collect their tickets on the day.

Here are my questions:

1) what’s the easiest way to bring up customer orders as they arrive on the site, and check them in to all their events?

2) do you have experience of connecting to ticket printing software, so that we can print individual tickets for each event the customer has ordered? is this something that woocommerce can do?

3) can we create a “back end” ticket ordering system where it’s possible to add tickets and process orders for customers without having to go into individual event pages on the front end (so we can take orders over the counter, and save time)

Would be great to get your help on the above.

Thank you!

Jon

[amphoraarts]

Can I also ask – which credit card readers / mobile app readers are compatible with WooTickets to help with processing sales? Many thanks

[Barry]

Hi! That’s a lot of questions – I’ll try to answer them as best I can but it may be best to separate some out into new threads if you need more detail on any of them.

1) what’s the easiest way to bring up customer orders as they arrive on the site, and check them in to all their events?

Each event has a corresponding attendee list (if you view the main list of events and hover over one you should see an Attendees link). Once on this screen you will see the list of tickets and can check people in as they arrive 🙂

2) do you have experience of connecting to ticket printing software, so that we can print individual tickets for each event the customer has ordered? is this something that woocommerce can do?

Hmm. Beyond simply printing the tickets generated in the emails sent to the customers (which they can do themselves) there is no further more specialist means of doing this, if that’s what you’re asking?

3) can we create a “back end” ticket ordering system where it’s possible to add tickets and process orders for customers without having to go into individual event pages on the front end (so we can take orders over the counter, and save time)

Yes 🙂

WooCommerce allows you to manually create new orders – so long as you ensure they are set to a completed order status after creating them corresponding entries will be created in the event attendee lists.

Can I also ask – which credit card readers / mobile app readers are compatible with WooTickets to help with processing sales? Many thanks

That’s more of a question for the team over at WooThemes since processing payments really depends on WooCommerce and whichever payment gateway or gateways you are using – WooCommerce Tickets itself sits above this layer and tries to interfere with ecommerce operations as little as possible.

Does that answer your questions at all?

[amphoraarts]

Thanks Barry
You’ve answer most questions, apart from these two:

1) what’s the easiest way to bring up customer orders as they arrive on the site, and check them in to all their events?

The challenge we have is that some customers have bought tickets to several different events. So we need a way for the following:
>> JOE BLOGGS arrives at box office counter
>> WE bring up JOE’s name, and check his order so that the system knows that he has arrived, and checked as “Attending” on all his events

and to answer question 2), we would then
>> need the ability to print tickets for each of JOE’s events

Is the above possible at all?

Jon

[Barry]

The challenge we have is that some customers have bought tickets to several different events. So we need a way for the following:
>> JOE BLOGGS arrives at box office counter
>> WE bring up JOE’s name, and check his order so that the system knows that he has arrived, and checked as “Attending” on all his events

Ahh, ok. Well I’m afraid there’s no particular mechanism to deal with that scenario particularly, other than taking things event-by-event and checking the respective attendee lists.

and to answer question 2), we would then
>> need the ability to print tickets for each of JOE’s events

So again that isn’t currently facilitated.

We definitely would welcome this as a feature request (which would also potentially give us a sense of how many other users might be in need of the same or similar functionality) but I’m afraid at this time you would need to build these items out as a custom extension if necessary, or else adapt your workflow to suit how things currently are structured.

Does that answer your questions?

[Barry]

Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!

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