[Barry]

So you’re saying that since the Facebook account has “age sensitive material” (which it doesn’t) that your plugin doesn’t work.

Well … that’s not quite what I’m saying.

What I was putting forward, bearing in mind I stated this before you shared the page name, was that some pages contain forms of content that Facebook sets restrictions upon – and it’s simply the nature of Facebook and the Facebook API that it may not be possible to import from those pages.

I’d like to be clear that I did not say the Facebook page in question actually does contain age sensitive material, nor did I say this was definitely the problem.

An alternative, though possibly less likely since this is otherwise a publicly accessible page, is that the admin/owner has imposed some restrictions.

If there is no way to import our events from Facebook to our website using your plugin than I kindly ask for a full refund.

We’d be sorry to lose you, especially as I don’t feel this is really a fault or bug in our plugin. However, if you’ve exhausted the steps I outlined in my last reply (including a test with a Facebook account we know to work and potentially contacting the page admin/researching the privacy settings if you are the page admin) and are generally unhappy with things then you’re more than welcome to request a refund:

• You can email us at pro (at) tri (dot) be
• Please do include a link to the thread and also a copy of your purchase receipt

Thanks again for giving it a try 🙂

[Barry]

Our pleasure 🙂

I’ll go ahead and close this thread – but of course if we can help with anything else please don’t hesitate to create a new thread (or threads) as needed.

…And, if you have a moment, we’re always interested in hearing what our users think about The Events Calendar and how their experience has been – so if you wished to leave a review that would be fantastic.

Thanks again!

[Barry]

No problem at all, I’m sorry we couldn’t get to the bottom of this one :-/

I’ll go ahead and close this thread, of course if we can help with anything else please don’t hesitate to open a new thread (or threads) as needed.

[Barry]

SELECT ID, post_name, meta_value AS facebook_id
FROM wp_posts 
JOIN wp_postmeta ON post_id = ID 
WHERE meta_key LIKE '_FacebookID';

That should give you a list of events and their corresponding Facebook IDs: do note you may need to change the wp_ prefix for wp_posts and wp_postmeta (if you notice all the other database tables start with something other than that).

I hope that helps: sorry once again for the inconvenience and I hope this at least gives you a means of managing things.

[Barry]

Hi Jon – I may have misunderstood some of your questions so let me try to clarify.

I can see what you’re saying but not sure I would categorise the function we’re looking for as “comprehensive”, as refunded orders would naturally expect to be marked as such on attending lists.

Tickets for refunded orders should already be marked as such on the attendee lists:

If you aren’t seeing that then we’d definitely need to investigate what’s happening in your specific case.

a) how do we remove attendees from the attending list? you mentioned the functionality is being worked on. Do you have an estimate of when that will go live?

We can’t offer any guarantees I’m afraid, but I’m hopeful this functionality will be delivered as part of the next maintenance week (due shortly).

b) how do we ADD attendees to the attending list? is that being worked on as well?

So, right now, if you manually create an order that includes one or more ticket products then once that order is set to the appropriate status a corresponding number of entries should be visible in the attendee list (or lists, if you add tickets for multiple events).

Again, if you’re finding that isn’t happening we’ll need to look into your specific case.

What I initially thought you were enquiring about is a popular request to set names per individual attendee entry – which is not currently possible – but perhaps you simply want to manually create orders and have them show in the attendee list … and that definitely ought to work.

Does that clarify things – and are you hitting difficulties with those things I highlighted as already being functional?

[Barry]

The Facebook IDs are recorded, but they aren’t exposed in the user interface since – for most users – they aren’t something that they really care about.

If you are happy working with a tool like phpMyAdmin I could probably give you a query to help you retrieve the Facebook IDs of all imported events (let me know if that might help) – otherwise it might be easiest if, unfortunately, a bit of a chore, to do this work manually.

[Barry]

I’m afraid for something like this all we can really do is give you a pointer in the right direction – we’re not going to be able to research and build it for you, unfortunately, simply because our resources are limited.

I also realize it’s going to be tricky to take forward if your PHP knowledge is fairly limited – and all I can really suggest on that front is approaching a suitable developer and asking them to help you drive it to completion.

Beyond that, if you see areas where we could make changes to better facilitate this sort of customization please don’t hesitate to post them on our UserVoice page 🙂

As there’s not really much more we can offer you here I’ll go ahead and close the thread – but I do hope you can press ahead and build something that meets your needs.

Good luck!

[Barry]

Nope that’s perfect, thanks for bearing with us: we’ll get this logged for further investigation and will post an update as soon as we have something to report.

[Barry]

WooCommerce Tickets (and all of our ticketing plugins that build on the same framework) were really conceived of as being simple, robust ticketing solutions – not comprehensive event management suites.

So I can appreciate your frustration in that your needs perhaps exceed what the plugin currently offers and we’re by no means unmindful of the feature requests that have come in from users like you who wish to increase the amount of functionality in this direction.

Right now, though, there isn’t much we can offer you: certainly it’s possible to extend the plugin and add new functionality, but I’m not sure there are any generic hacks for me to offer up here.

[Barry]

Sure – so the basis of such a change would be overriding the single-event.php template (basically, placing a copy in your theme at {your_theme}/tribe-events/single-event.php which you can then safely change and customize – but see the Themer’s Guide for complete details).

Within that, find:

<!-- Event featured image -->
<?php echo tribe_event_featured_image(); ?>

Delete it/move it so it appears right above the_content() – so you basically end up with a block of code like this:

<!-- Event content -->
<?php do_action( 'tribe_events_single_event_before_the_content' ) ?>
<div class="tribe-events-single-event-description tribe-events-content entry-content description">
	<!-- Event featured image -->
	<?php echo tribe_event_featured_image(); ?>
	<?php the_content(); ?>
</div><!-- .tribe-events-single-event-description -->
<?php do_action( 'tribe_events_single_event_after_the_content' ) ?>

Now you will need to reduce its size and make sure it sits nicely with the text. There are quite a few ways you might go about this – but for the sake of easiness you might simply add a custom tribe-events.css stylesheet (this would live at {your_theme}/tribe-events/tribe-events.css) and add this rule:

.tribe-events-event-image { 
    float: left; 
    padding-bottom: 10px;
    padding-right: 10px;
    width: 30%; 
}

The end result (with Twenty Thirteen) ought to look something like this:

I hope that helps!

[Barry]

Yep, the first set of credentials are working for me this morning, too – not sure what went wrong previously.

Unfortunately I didn’t find anything in the settings to help me replicate locally. I’m really sorry about that but, realistically, I don’t think there’s going to be much more we can offer here – particularly as this seems not only to be specific to your theme but to your theme as it’s configured, in your hosting environment.

So, sadly, on this occasion I think we’re going to have to bow out.

[Barry]

The template used to render individual events in photo view is pro/photo/single-event.php and the line that pulls in the featured image is:

<?php echo tribe_event_featured_image( null, 'medium' ); ?>

Does that help?

[Barry]

efromdc: I can appreciate you are on a deadline and we can point you in the right direction – as I have tried to do – but it’s really up to you to take things forward from here.

Good luck 🙂

[Barry]

Thanks for sharing – so I see the same thing when I try to use that page ID and I suspect the problem is as I described (unless the page owner has somehow configured things to restrict this). For instance if you add a pagename like OldBoldPilots to your Facebook settings you should find by comparison that there is no such problem.

Realistically I don’t think there is too much we can do in a situation like this although, if you haven’t already done so (but are able to), you may wish to generate an app key and secret using the same Facebook account which owns that page – Facebook may then facilitate those requests.

Does that clarify things?

[Barry]

Thanks for the screenshot … not sure how I missed that!

OK, so those contorted controls are due to a CSS rule in your theme’s adapt/engine/css/default.css stylesheet:

img { max-width: 100% !important; font-style: italic; }

(Really just the max-width portion of the rule). You might be able to counter this by adding a new rule as follows which you could place in a custom tribe-events.css stylesheet:

img { max-width: inherit !important; }

We’ve got instructions on setting up such a stylesheet in our Themer’s Guide: does that help?

[Author]

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