[Barry]

Hi Sally,

You recently reached out via our new Help Desk and, as that is where we are now focusing our support efforts, I will reply to you there and close this topic to avoid confusion/avoid duplicate discussion (though, we’ll still post an update in here once the attached bug reports are resolved).

Thanks!

[Barry]

Hi Sally,

You recently reached out via our new Help Desk and, as that is where we are now focusing our support efforts, I will reply to you there and close this topic to avoid confusion/avoid duplicate discussion (though, we’ll still post an update in here once the attached bug reports are resolved).

Thanks!

[Barry]

This reply is private.

[Barry]

Thanks for your patience so far, and my apologies about the slow response time. Partly that’s because we have recently been receiving an unusually large number of support requests, but it is also because we have transitioned to a new help desk:

• You can visit our new help desk by clicking here
• Should you have any problems logging in, please read this

We haven’t so far been able to replicate what you’re describing on our side. If you’re still experiencing difficulties, though, I’d love it if you could email us or open a new ticket on our new help desk and confirm:

• If you can replicate the same thing when creating a brand new event/brand new series of events
• If you have been able to try again, whether on your live site or a testing site, without other plugins running and with only a default theme in place

We’re keen to keep this conversation going and get to the bottom of things, but I think a fresh ticket on our new help desk will be the best way to do that. Feel free to include a note of this topic URL to help us ‘join the dots’ between the new ticket and this one 🙂

Thank you!

[Barry]

I’m so sorry we missed this follow-up. Though it is not at all something you should have to worry about, we’ve transitioned to a new help desk and that led to us failing to catch a number of forum posts here on the legacy forums.

I’ve reached out to you by email to keep things going.

[Barry]

I’m going to close this ticket out since we can’t provide in depth support for customizations and, additionally, have mostly migrated to a new support platform:

• support.theeventscalendar.com
• Learn about accessing support on our new help desk

If we can do anything else or assist with other questions, please reach out there!

[Barry]

Excellent — thanks for confirming, Michael.

[Barry]

OK, not a problem — glad we’re closer to finding the source of the problem.

What I’m going to do is close this topic, but that’s only because we are in the process of moving to a new support platform (and I’d hate for us to lose track of this conversation as we increasingly focus our attention on the new help desk).

If we can help further, don’t hesitate to create a fresh ticket over here. Thanks!

[Barry]

Hi Mary,

Regrettably, I’m not sure how much more we can do or how much more guidance we can provide.

developers.google.com/maps/documentation/javascript/error-messages

The above advice from Google suggests an API key or billing issue needs to be resolved and I think the next logical step if you feel you are within free limits is, as a Google Maps customer, to reach out to the Google Maps team themselves.

I wish we could do more but, while we make it possible to integrate with Google Maps, billing and account issues in relation to that platform are somewhat out of our purview.

As a sidenote, we’ve been a little slow to respond to you recently. Part of this is because we’re experiencing a lot of demand for support, but it’s also a result of us transitioning to a new support platform. My apologies for any frustration this has caused.

Given that, though, and since I don’t think we’re going to be able to do too much more to support you directly with this specific issue, I’ll go ahead and close this topic. However, you can certainly reach out directly on our new support platform should you wish to relay more information or seek further advice once you’ve followed up with Google themselves:

support.theeventscalendar.com

Thank you!

[Barry]

Apologies, Raj.

We just transitioned to a new support platform and that – regrettably – resulted in us losing track of a few questions here on our original support forums.

We don’t have any particular experience or advice regarding your possible POS solution, however if you are going to use Event Tickets Plus with WooCommerce, I believe it actually should be possible for you to process sales ‘in person’.

“Offline” is perhaps a slightly confusing term: your sales people will need to log in to WordPress and so have a connection to the internet, but so long as that isn’t a problem they will be able to manually compose orders that include ticket products.

[Barry]

We’re still struggling with this one, I’m afraid. Given you have a staging server, is it possible to:

• Make a backup, for safety
• Deactivate all plugins except for The Events Calendar, Event Tickets, Event Tickets Plus and WooCommerce
• Switch to an umodified, default theme such as Twenty Seventeen
• Confirm if the same thing still happens and, if it does, leave the staging site like this until we have a chance to inspect it

That would be great if possible. If it is not, let me know and we’ll think through alternatives (getting hold of a database dump could be an alternative means of giving us some additional insights, as one example).

Thanks again!

[Barry]

Could it be that these events and tickets should be created after the new update?

That’s possible; let me test that out.

[Barry]

Hi Dan,

My apologies first of all for the delayed response.

Gathering the information should be reasonably straightforward: our custom ticket field functionality exists for pretty much this kind of reason:

https://theeventscalendar.com/knowledgebase/collecting-attendee-information/

The trickier piece of this would be utilizing the email addresses and sending copies out to each email address … and, precisely because custom fields are custom in nature, we don’t have any pre-built solutions for this. It is certainly possible, but would require custom development work beyond what we can help you with.

https://theeventscalendar.com/custom-development/

In the future, though, we hope to do some work that might make this type of thing a lot easier. We’re still in early planning stages though and I can’t offer a timeline or anything concrete on that.

Dan: apologies again for the long wait before we responded. In the interests of avoiding similar problems going forward I’m going to close this – we’d be more than happy to help with any other questions but it would be far better to do so by posting on our new support platform:

https://support.theeventscalendar.com

Thank you 🙂

[Barry]

I apologize for the delay! Unfortunately we missed your post, I’m really sorry about that.

To answer your question, though, they can indeed potentially do just that: if they are also using a CMS (like WordPress), they can take advantage of oEmbed functionality to do this (in essence, they would simply add the single event URL on a line of its own within a page or post – WordPress would do the rest).

Perhaps that would work here?

To help ensure we don’t miss any further follow-ups, I’m going to close this out and would ask that you follow up with any additional questions you might have on our new support platform:

support.theeventscalendar.com

Thank you!

 

[Barry]

Hi there!

If I import from those CSV files (and set my WP timezone to UTC+2), there is no problem viewing the tickets for any single event. If I modify the event start time for one of the imported events, it continues to work and tickets display (or do not display) as expected.

Can you link me to a few existing examples of events that are – or which will soon – be impacted by this problem? I took a look but could not locate any, but would love to learn more about this problem so we can continue to help you 🙂

Thanks!

[Author]

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