Help Desk

Recurring events / times and other issues incorrect when published.

  • Posts: 36 Topics: 15
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    Hello,
    We continue to have issues with ‘recurring events’ posts. I just corrected a recurring post for a member, and now it shows the wrong times and added an extra event on the first night. I have attached images. Basically the event is Fri-Sat at 7:30 pm, and Sun 2 pm. What comes up are two events on the first night 7:30 and 9 pm, 7:30 on Sat, and 9 pm Sunday instead of 2 pm. Some members have played with changing the date A LOT OF TIMES so that it shows up the right time when published. Weird. This event is in September, so I’d like to get it right. If I put in the right information, I don’t know why it comes out wrong. All time zone data is correct in the setup. Krystyna

    Posts: 5026
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    Hi Krystyna,

    So sorry for the delay here – I tested this out on my end, but I was not able to recreate this issue locally…the times were showing up correctly on my end. You mentioned that your timezone settings are correct – can you double check that you are using the Location timezone instead of the UTC offset timezone under Settings > General > Timezone? I would also recommend reviewing this article regarding timezones, just to double check your settings, as timezone discrepancies are a common source of event times displaying incorrectly.

    As a first step in troubleshooting this, can you try running through the steps outlined here to check for any conflicts that might be occuring with your theme or other plugins? Please make sure to have WP_DEBUG enabled during testing and copy/paste any errors that you see here. You can also check for Javascript errors on the page by right-clicking, clicking “Inspect”, and looking in the console while you try to recreate the issue.

    You can use a plugin like Health Check to help speed up this process, and if you don’t have a staging site already, the free Duplicator or WP Staging plugins can help you get one set up.

    Please let me know what you find!

    Thanks,

    Jennifer

    Posts: 36 Topics: 15
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    Hi,
    I went to Time Zone Settings and the two options are: 1) use manual time zones (which I had), and 2) use the site-wide time zone everywhere – which I now selected. We’ll see what happens. Krystyna

    Posts: 5026
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    Hi Krystyna,

    Thanks for checking that! Please let me know if you continue to run into issues with this.

    Posts: 282 Topics: 45
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    Krystyna,

    I’ve seen this issue and have been able to duplicate it in a clean test environment.

    There were changes made in the TEC Pro version 4.4.31 related to recurrences. It’s at the very top of the release notes.

    Rolling back to version TEC Pro version 4.4.30 resolves the issue.

    Hope this helps.

    Posts: 36 Topics: 15
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    Hello Matthew,
    Thank you for your work. I will see if it is easy to revert back. Never did that before. Do you know what ‘benefits’ I will be missing by reverting? Will they be correcting this problem in a newer version? Krystyna

    Posts: 36 Topics: 15
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    OK… determined you were referring to the PRO version. I don’t see how I can revert back to 4.4.30. Is there a tutorial or is it so simple you can tell me in a few steps? Don’t want to screw anything up. Krystyna

    Posts: 282 Topics: 45
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    Krystyna,

    Here’s a tutorial on how to revert to a previous version in four simple steps.

    Following the tutorial, you will not loose your events when deactivating, deleting and then installing the older plugin.

    As it mentions in Step 1, it is recommended to back things up. The most important thing to backup is your database. It’s always a good precaution.

    As for what loss of benefits you will miss by reverting, look at it this way. If you weren’t having an issue before the update, then your not missing anything. If you look at the release notes for each update and spot something that looks of interest, then you would be missing that particular fix. You have to weigh your options when there’s an issue with an update. “Can I live with it until they fix the update?” or roll-back to a previous version and wait for the update.

    As for when will it be fixed? I cannot speak to that. It up to the development staff. They first need to acknowledge and reproduce the issue.

    Hope this helps.

    Posts: 5026
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    Hi Mathew,

    Thanks for chiming in here!

    So far I have not been able to replicate this on my end – can you please share a screenshot of the settings that you had under Events > Settings > General & Events > Settings > Display along with a screenshot of the rules that you were using when you were able to replicate this? Once I can recreate it on my end, then I can log it for our developers to take a look at.

    Thanks,

    Jennifer

    Posts: 282 Topics: 45
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    Jennifer,

    I’ve posted a video reproducing the issue. It’s in this ticket.

    Posts: 5026
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    Thanks Mathew!

    Krystyna, I’ve linked your thread to our internal ticket for this, so as soon as we have an update on this, we’ll let you know here.

    I apologize for the inconvenience that this is causing, and thank you for your patience as we work on getting this resolved!

    Posts: 36 Topics: 15
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    Hello – I’m sharing an image of the ‘date’ selection in creating an event. These tiny calendars are overlapping. Maybe this was since the updated PRO plugin too. I’m going to enter some ‘once’ occurring events and see what happens. Krystyna

    Posts: 36 Topics: 15
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    On this new ‘recurring’ event (Bolshoi Ballet in Cinema), I added all the ‘once’ occurrences and received an ERROR 500 message. It then gave me a new ‘enter event’ page. The event is posted on November 11 (when I when to the monthly view of the calendar page live). But only the first date shows up. The other ‘once’ occurrences were Dec 2, 22, Jan 20, March 10, April 7 and May 19. I’m going to leave it as is until I hear from you. I don’t want to re-enter it all those times. Krystyna

    Posts: 5026
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    Posts: 5026
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    Krystyna, quick update here – this issue with the date picker has been confirmed and logged. As with the other issues, I’ve linked your thread to it, so we’ll update you here soon.

    Please accept my sincere apologies for the issues here! We are working hard to get them resolved and release fixes as quickly as we can.

    Posts: 6230 Topics: 17
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    Hi There!

    Just wanted to share with you that a new release of our plugins is out, including a fix for the “Once” recurring issue.

    Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

    We apologize for the delay and appreciate your patience while we worked on this.

    As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

    Please update the plugins and let us know if the fix works for your site.

    Best,
    Victor

    Posts: 282 Topics: 45
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    @victor

    After testing, the issue is still present. According to another team member, this issue was not addressed in the release today.

    Posts: 36 Topics: 15
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    Yes, not fixed. I went to our Nov 11 post Bolshoi Ballet in Cinema that had a lot of ‘once’ recurrences. I hit update to see if it would show the recurrences this time. It went to a white php page and I had to exit the tab. I reopened the url and did not see the recurrences. Tried twice. White screen each time.

    Keep me posted. Thanks, Krystyna

    Posts: 6230 Topics: 17
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    Hi there!

    Thanks for following up with this.

    I have checked and it seems this thread has also been linked to another bug report for the ONCE recurring events issue, which seems to be already scheduled to be included in our next maintenance release cycle.

    We’ll let you know once a fix is released for that.

    Thanks for your cooperation and patience.

    Best,
    Victor

    Posts: 6230 Topics: 17
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    Hi There!

    A new release of our plugins is out, including a fix for the duplicated “Once” recurrences issue.

    You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-30-september-2018/

    Please bear in mind that if you currently have recurring events with this problem, you will need to re-save them after this update so that the series regenerates correctly.

    We apologize for the delay and appreciate your patience while we worked on this.

    As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

    Please update the plugins and let us know if the fix works for your site.

    Best,
    Victor

    Posts: 36 Topics: 15
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    Hello – I updated both Events Calendar plugins. I went to the one event where I used ONCE (Bolshoi at the Cinemas) on Nov 11, and there were ONCE events in December and so on. I did enter a ‘link’ for the event on NOv 11 and hit UPDATE. I received an ERROR 500 message. I hit the back arrow and it went to POSTS (not EVENT CALENDAR). I viewed the updated post and it did accept the ‘link,’ but there are no additional events in Dec and so on. We tried!

    Posts: 5026
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    Hello,

    I’m sorry that you’re running into further issues here…Can you please clarify what you mean by entering a link on the November 11th event? When you came back to the event you updated, it sounds like you were not seeing a duplicate – were the additional events that you had created using the “Once” rule no longer there?

    If this is the case, can you try creating a fresh series for this event using the same “Once” rules, saving, and updating the event to see if you are running into issues with the new series?

    Posts: 36 Topics: 15
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    Hi, I entered a ‘link’ in the box that asks for the event link – below description. That should not have affected anything, and it did show up in the post after I updated. So that worked.

    I had already entered all the ONCE events in that post. They just are not showing up, even after I updated the two Event Calendar plugins this morning.

    Do I have to ‘re-enter all the ONCE’ recurrences? I hit UPDATE, so am thinking it would do the ‘right thing.’

    Krystyna

    Posts: 5026
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    Hi Krystyna,

    Unfortunately if you had entered the rules before the update, they are no longer there…the bug that existed previously was not saving these rules when updating the event, so there isn’t a way now to bring them back. I’m sorry for the inconvenience that this caused!

    Are you still seeing the “Once” rules on the edit event page? If not, then you will need to re-enter them. Once you see them there and hit update, you should still see them after the page refreshes. Can you give this a try and let me know if this is what you’re seeing?

     

    Posts: 36 Topics: 15
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    Hi Jennifer,
    I’m confused. What do you consider ‘rules?’ I don’t know what ‘rules’ are. I do see all the ONCE occurrences in the edit page, just like I created originally. They are still there. I was assuming that with the updated plugin, it would work if I hit UPDATE. This didn’t happen. So I will try to re-enter the ‘once’ occurrences later. OR do I need to recreate the entire event from scratch? Would you know? Krystyna

    Posts: 5026
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    Hi Krystyna,

    I am referring to the “Once” occurrences when I say rules; each time you click “Add more events” and set up another occurrence, you are creating a new rule (see screenshot) – sorry for the confusion there!

    When you add these and hit “Update”, the occurrences that you addded should still be there when the page refreshes. If you added these previously and lost them due to this bug, you will need to re-add them.

    If you are missing occurrences on a recurring event, can you try adding them again, clicking “Update”, and see if they are still there when the page refreshes? If not, can you try creating a brand new series with “Once” occurrences and see if you are able to update that event without losing the “Once” occurrences?

    If you didn’t clear out the cache within WP Super Cache after updating, please make sure to do so before testing this out.

    Posts: 36 Topics: 15
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    Hello, I just re-added the ONCE event that was not working. Nov 11 Bolshoi at the Cinema. Before, ‘updating’ did not fix the ONCE occurrence. I deleted the post, and re-entered all the information. After UPDATE, I received a 500 ERROR message and the back arrow takes me to the ‘old’ version of POSTS (before The Events Calendar). I checked the monthly view and found the Nov post, but none of the others. Am including screen shots of Nov-Dec monthly calendar, and all the ONCE occurrences in the ‘add event’ section. Not sure what you fixed, but it is still not working for us.

    Hmmm … did not clear out WP Super Cache (as I’m reading your last response). Will see how to do that.

    Posts: 36 Topics: 15
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    Hello, I just re-added the ONCE event that was not working. Nov 11 Bolshoi at the Cinema. Before, ‘updating’ did not fix the ONCE occurrence. I deleted the post, and re-entered all the information. After UPDATE, I received a 500 ERROR message and the back arrow takes me to the ‘old’ version of POSTS (before The Events Calendar). I checked the monthly view and found the Nov post, but none of the others. Am including screen shots of Nov-Dec monthly calendar, and all the ONCE occurrences in the ‘add event’ section. Not sure what you fixed, but it is still not working for us.

    Hmmm … did not clear out WP Super Cache (as I’m reading your last response). Will see how to do that.

    OK… the cache clears regularly. Just now I went to view the Nov post and it does show the ‘recurring’ events when you ‘mouse over’ (See all) right under the heading – date/time line. So it kept the information for that function. It just doesn’t show up on the monthly calendar. I just checked under ‘weekly’ view and it didn’t show the Bolshoi events. HELP!

    Posts: 18146 Topics: 17 Answers: 973
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    Thanks for your patience so far, and my apologies about the slow response time. Partly that’s because we have recently been receiving an unusually large number of support requests, but it is also because we have transitioned to a new help desk:

    We haven’t so far been able to replicate what you’re describing on our side. If you’re still experiencing difficulties, though, I’d love it if you could email us or open a new ticket on our new help desk and confirm:

    • If you can replicate the same thing when creating a brand new event/brand new series of events
    • If you have been able to try again, whether on your live site or a testing site, without other plugins running and with only a default theme in place

    We’re keen to keep this conversation going and get to the bottom of things, but I think a fresh ticket on our new help desk will be the best way to do that. Feel free to include a note of this topic URL to help us ‘join the dots’ between the new ticket and this one 🙂

    Thank you!

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