[Andras]

Hey Rob,

Thanks for using our plugins and for reaching out with your question.

You wouldn’t lose anything if you should decide that you want to renew after the license has expired. But I’m happy to see you already did renew.

For future reference on license renewal I reco this article:

https://theeventscalendar.com/knowledgebase/expired-licenses/

 

The validity of the license (of our plugins) does not affect the working of the plugins. They will keep working as intended, you will just not be able to receive updates and premium support. So even if your ET Pro license runs out, you will still be able to use it with WooCommerce.

In time though, if you don’t update for a loooooooong time, you might lose compatibility.

Let me know if this answers your questions or if you have any other.

Cheers,
Andras

[Andras]

Hello again Kymiel,

Thanks for reaching out again with your issue.

I apologize if the previous reply you received seemed like a dismissal. It was certainly not intended as one.

I looked at that previous thread now where I kindly asked you to check whether the issue still exists if you are using the twentysixteen theme. We never received a reply to that thread, and like that it is difficult – if not impossible – to move forward. I also might have provided little information from my side, apologies for that. So let’s try to tackle this together.

Although we usually don’t provide extended support when there is a theme incompatibility, I will try to help you to the best of my knowledge to get this solved for you. To be able to help you efficiently I ask for your cooperation.

As a first please check if you still have the issue with twentysixteen.

You checking if the issue exists with a default theme helps us narrow down the cause of the issue. If it works with twentysixteen, then we know we have to look into the theme you are using. If it doesn’t work with it, then we know we need to look into the plugin code.

After this it would also be great if you could do a test for conflicting plugins. For this, please switch off all your plugins, except the Modern Tribe ones and WooCommerce. If the test above with twentysixteen worked, then leave your theme on. Check if the content becomes visible or not.

Please let me know the results of these and we will take it from there. Without these it is difficult to start anywhere.

Your cooperation is much appreciated and I’ll be waiting for your answers, so we can solve this issue in the shortest time possible.

Cheers,
Andras

 

[Andras]

Hello Kimberly,

Thanks for reaching out with your questions! I’m more than happy to help you out with this.

I checked your site on what exactly you are trying to do and I believe our plugins would be able to help you achieve your goals.

As a base you will need the core version of the Events Calendar found for free on WordPress.org: https://wordpress.org/plugins/the-events-calendar/

To allow visitors to publish events on your site, you will need our Community Events plugin.

Here you will have a whole bunch of options like, do people need to register on your site before submitting or not, and so on.

This will not let you collect custom information yet, like the Is this an online event? question. For this to happen you will need our Events Calendar Pro plugin, which will allow you to create additional fields, recurring events and so much more.

You didn’t ask this, but in case you would like to sell tickets too on the site, then Event Tickets Plus, and potentially Community Tickets are the plugins that will help you in this.

In case you want to try, I would suggest you to start with the free base The Events Calendar and Community Events, and check if that fulfills your requirements. If not and you want the extra fields for example, then add Events Calendar Pro.

Also note, in case after testing you decide this is not the solution for you, we have a 30-day refund policy. But I doubt it would come to that. 😉

Let me know if this helps or if you have any other questions.

Cheers,
Andras

[Andras]

Hello fibdes,

It will be in play soon enough. 😉

Since you marked it resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Malte,

I’m suuuuuuuuuuuuper happy to hear that helped. 🙂

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hey Jerry Lee,

I am stoked to hear this got fixed.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so, we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hey Scott,

Happy to help out!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Cheers,
Andras

PS: If you like our plugin, we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hey Laura,

Great, glad it helps!

I am going to go ahead and close this ticket, but if you need help on this or something else please post a new one. We’ll be here to help.

Cheers,
Andras

[Andras]

Hello Jonathan,

Great, glad it helped! I am going to go ahead and close this ticket, but if you need help on this or something else, don’t hesitate to open a new topic.

Cheers,
Andras

PS: If you like our plugin, and you didn’t do so yet, we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

[Andras]

Hey Math,

No worries at all, I’m super happy I could help you out!

Since you marked it resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Cheers,
Andras

PS: If you like our plugin, and you didn’t do so yet 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Dear Unity Church,

Thank you for reaching out! Excellent question!

As you pointed out there is the tech support via the forums for our license holders. On top of that, with a valid license you will receive the updated of our premium plugins for the period of the license.

Even though we thoroughly test all our plugins before letting them out in the wild , sometime some bugs and glitches remain. These usually get fixed in the upcoming releases, which you are entitled to if you have a valid license.

Also note, we usually give a discount for license renewals as a way of thank you to our customers. The users usually get an email with a code or a link before the license runs out.

I hope this answers your question. Let me know if I can be of any more help.

Cheers,
Andras

[Andras]

Hey wizo,

Thanks for using our plugins and welcome to the forums! Let me try to help you out here.

Out of the box it is not possible to have different images or image sizes on the different view.

With some customization though, I think that could be easily done, however we are limited in supporting customizations, but I can show you in the right direction.

One thinking is doing it with the custom fileds. Adding the image link into a custom field with a unique field name. Then overriding one of the templates so that instead of the featured image, it pulls in the image entered in the custom field.

Here is more info on how to use custom fields:
https://codex.wordpress.org/Custom_Fields

And here are two articles about overriding templates in The Events Calendar:
https://theeventscalendar.com/knowledgebase/themers-guide/
https://theeventscalendar.com/knowledgebase/template-overview/

I hope this helps you get started. Let me know if you need anything else.

Cheers,
Andras

[Andras]

Hey Jonathan,

I am glad to see you were able to figure it out! Super cool!

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new one. We’d be happy to help you out.

Cheers,
Andras

[Andras]

Hey controlyours,

Thanks for using our plugins and welcome to the forums!

As a first, please note that we don’t provide support for Release Candidates at all, and for Event Aggregator not yet; we only give support for final releases and we like it if you are using the latest. 🙂

Thanks for the submitted info above.

I’m not sure if I understand correctly… I checked the Science Olympiad 2 event you linked in here, and the way I see it, the event is set up to start AND finish at 3pm.

This is what I get when I hit the iCal export button:

DTSTART;TZID=America/Chicago:20170217T150000
DTEND;TZID=America/Chicago:20170217T150000

Am I missing something? Or that event is already the result of the import?

Cheers,
Andras

 

[Andras]

Hi there,

Thanks for reaching out with your questions and I’m sorry you are having issues with the Facebook importer. Let me try to help you out.

We are just around the corner of launching The Events Calendar 4.3 (if all goes according to plan, then tomorrow), which includes Event Aggregator.

Event Aggregator is a new event importer service much like TEC: Facebook Events, but it has been freshly developed from the ground up, giving a much more stable and robust codebase and thus better performance and less glitches.

Part of the good news is that users who have a valid license for Facebook Events – like yourself – will get a kick at it. I suggest you give it a try when that comes out and see if that solves the problems. It might be a faster and easier fix then trying to troubleshoot the list of issues above and waiting for a patch.

I hope this gives you a somewhat reasonable answer. Let me know.

Cheers,
Andras

 

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