Attendee Information Not Showing When Using Woocommerce Products To Sell

[Scott Nielsen]

Hi,

Long story short, I’ve setup my event tickets to sell from the woocommerce products page as per here:

Sell Tickets From the WooCommerce Products Page

Only problem is when I enable the collect attendee information, it is no longer showing the fields. Should this be happening and if so, why wouldn’t I be able to see it now?

For the record, I have two types of tickets – individual tickets (single tickets where the quantity field equates to the number of tickets) and a table of 8/10 which uses gravity forms to collect information. My issue is with the individual tickets and not the gravity form ones.

Sample ticket where this is a problem is here:
http://dev.apata.com.au/event/sample-test-event/

please use the member ticket for the individual ticket not working
The other individual tickets I’m currently trying a workaround with gravity forms in case we can’t get the attendee information to work though I’m not having much getting a workable solution there either (can’t get the quantities to link but that’s a problem for gravity forms developers).

Thanks!

[Andras]

Hey Scott,

Thanks for using our plugins and welcome to the forums! Let me help you with your question.

I’m afraid that at the moment collecting attendee information with the built in ET+ functionality over WooCommerce product pages is not possible. The part of the code that handles the attendee information is not present in the WooCommerce product template file, thus it will never appear there. Even if you would copy-paste the code in the single-product template, I’m not sure it would collect the data.

Please give me some time to check with our developers if there is something we can cook up quickly to solve this, but I cannot promise anything.

Thanks for hanging in there!

Cheers,
Andras

[Andras]

Hello Scott,

I talked to some of our team and we don’t have a solution for that.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.
http://tribe.uservoice.com/

Alternatively here is a list of well known names in the community, who are not affiliated with us and who might be able to help you out with this customization:
https://theeventscalendar.com/knowledgebase/find-a-customizer/

I hope this helps!

Cheers,
Andras

[Scott Nielsen]

Hi Andras,

Thanks for taking a look at this. I think it would definitely be a worthwhile feature in the long run as it opens up so many possibilities of things you can do. I’ll add it to the User Voice Page.

Thanks for the help.

[Andras]

Hey Scott,

Happy to help out!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Cheers,
Andras

PS: If you like our plugin, we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

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