Ticket Purchase – HTTP ERROR 500

[Ronald Burton Adams]

Hello,

We are currently having issue on our site. It seems that when our client do a ticket purchase, as soon as they finish filling up the attendees form, they are redirected to a HTTP ERROR 500 page when the cart is loading – please refer here: http://prntscr.com/cryu5o

Can you please take a look at what might have gone wrong please.. Here is our event page – http://treeguildwa.asn.au/event/arbor-retreat-2016/

P.S. We did a wordpress and plugins upgrade last week – the test we did on the event ticket was done before the upgrade.

Hope to hear from you very soon. Thank you

[Ronald Burton Adams]

This reply is private.

[Andras]

Hello Jerry Lee and welcome back!

I’m sorry you are having a HTTP 500 issue. I know how frustrating that can be as I faced it a couple of times recently myself.

The response 500 signals an internal server error and can be caused by a lot of things. I recommend you this article which always helped me solve the issue:

http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Also you might want to go through our conflict testing guide, which might help nail down a faulty plugin.

Testing Conflicts With Themes and Other Plugins

As for the MySql issue, it is not a biggie at the moment, it should work fine with that version for now, but in time upgrading to a higher version will definitely be recommended and needed. I’m sad to see that your hosting provider is inflexible in this matter. Keeping software up-to-date also for entry level packages should be a default in my book. If this was my provider I would strongly consider switching to a different one.

You can find several articles on the internet on how to choose a good provider. Here is one:

http://winningwp.com/best-wordpress-hosting/

 

I appreciate the offer of logging in. However, our current policy is not to accept logins or to log in to customer servers/WordPress installations. I’m sorry. I do hope though that this will get solved fast with the above resources.

Let me know if I can help you any further.

Cheers,
Andras

[Andras]

This reply is private.

[Ronald Burton Adams]

Hi Andras,

Thank you for your help. We were able to get this issue resolve. Thank you again.

[Andras]

Hey Jerry Lee,

I am stoked to hear this got fixed.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so, we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

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