[Andras]

Hi Drew,

Hmmm… interesting.

This looks like a bit different issue than the above. To keep things clean in the forums here, I kindly ask you to open a new thread so you can get dedicated attention without any clutter.

When you open the new thread please do remember to share your system information, a description of the issue and maybe a screenshot or two of how the event and it’s recurrences are set up in your back-end? It will help us recreate it as accurately as possible and test if we have a bug on our hands or not.

Thanks and cheers,
Andras

[Andras]

Hello Mollie,

Thanks for going Pro and welcome to the forums!

I’m sorry you are having this issue. Let me help you solve this.

As a first I would like you to share with me your full system information, as I only see part of it. Here’s a guide how you can do that. If you choose copy-pasting, then please note that the black box contains a lot of information that is only visible after you scroll down in it. Thanks!

What you can check meanwhile is your setting under Events > Settings > Display tab > Basic template settings section > Events template.

Here’s how it should look like: https://cloudup.com/ckZf4jQpoF1

What is this set to? I believe if you set it to Default Events Template then the sidebar should not show up at all on single event pages.

 

If that setting doesn’t solve it for you, then here’s another workaround.

Paste the following snippet into your child theme’s style.css file:

.single-tribe_events .sidebar-main {
display: none;
}

This should hide the sidebar part on all single event pages. (Although the simplicity of this solution might be tempting, I would strongly recommend trying the above setting first.)

Let me know if this solves it.

Cheers,
Andras

[Andras]

Hello starfiresports,

Thanks for reaching out to us! I’m really sorry about this issue.

To be able to help you with this I will need some more info.

• I see on your live site you are using older versions of our plugins. Can you confirm that on the staging site you have the latest (4.4.0.1 and Pro 4.4) running?
• Do you have any customizations (in stlye.css or functions.php) that could influence this?
• How is the calendar and the 2 lists added to the menu there? With shortcode? As widgets? Which one is used?

Looking forward to helping you with this.

Cheers,
Andras

[Andras]

And also don’t forget to check how it influences the look in smaller resolutions like tablet or mobile view. You might want to add some @media queries to the css as well.

Cheers,
Andras

[Andras]

Hey Michael,

Thanks for reaching out! Awesome thing you did there.

Although we are limited on supporting customizations I took a quick look.

I checked your site and the screenshot, I believe this little css might help you achieve what you want:
.tribe-events-event-image {
float: left;
margin-right: 20px;
}

Note though that this might influence all the event images across the site, so you might want to include some extra class for the container that holds this list and add it to the css declaration up there as well.

Let me know if this works out for you.

Cheers,
Andras

[Andras]

Hello Nathan,

Dude, that is awesome! Thanks for sharing it with us!

It would be great if you could also share what theme you are using. Thanks in advance!

 

I think it’d be advantageous to try and make sure that the Community Events plugin will work with other common/most used plugins before a release that makes it unusable.

I totally understand where you are coming from and we would love to do that. However due to the multitude of “most used” plugins and themes in the WordPress ecosystem this is impossible to do.

Fortunately we have a super community who helps us with reporting bugs and providing some solutions or workarounds as well.

Thanks again for sharing! Much appreciated!

Cheers,
Andras

[Andras]

Hi David,

Thanks for using our plugins and welcome to the forums!

Thanks for reaching out with that question! That’s a good one.

To be able to help you I would like to ask for some info.

So that I understand fully: you have a calendar where you have events with featured images. You use the feed of this calendar and import it to other sites / calendars. You would like the featured image from the origin to be transferred / imported as well, also as a featured image?

Can you share with me the link to the feed you are importing?

How are you importing it?

Thanks and cheers,
Andras

[Andras]

Hi Agnes,

Welcome back and thanks for getting in touch! Sorry that the issue reappeared.

I checked your site and the filter bar listed 200 venues for January. 🙂 Impressive.

In the other thread you mentioned that you use wp rocket and you still had the issue after clearing the cache.

Have you tried switching off wp rocket completely and check what that does?

Do you possibly have a staging or test site where you could run some tests? It would be great if you could do a conflict test, but I understand that that’s difficult on a live site.

Looking at your system information (in the other thread). I guess it’s a bit outdated, but if you haven’t updated to the latest versions of our plugins, please do so.

Will be waiting for your answer and results so we can solve this for ya.

Cheers,
Andras

[Andras]

Hello Barnabas,

Thanks for using our plugins and I’m really sorry about this issue with export and imports on your site.

The 0-bytes .ics for a single event is a bug that we are aware of. It is already being worked on and if all goes according to plan the fix will come with the next maintenance release this month.

The other issue – importing only 30: I have checked the feed, did a test import and checked the calendar you are importing from. As far as I know and see, all events are being imported. You might see less (30 vs. something) b/c multi-day events are counted as one event.

There is one minor bug which we are also aware of, multi-day events get imported, but after the import they end one day earlier.

I’ll add your thread to the bug tickets to give them more push.

While I cannot provide you with any solution at the moment, I do hope this answers your questions. I want to let you know that your voice is heard and we are working on the fixes.

I am going to set the status of this ticket to “pending fix” and we will update it once a fix is released. Thanks for your patience!

If you have any new questions or issues please create a new ticket and reference this one.

Cheers,
Andras

[Andras]

Hi Nick,

Thanks for sharing the results of your digging.

Meanwhile we also ran some tests and it looks like we have a bug on our hands. The bugticket is already in our system and is waiting for a developer to be assigned to the case.

At the moment I don’t have a workaround for this, only that you don’t tick the zip and state boxes in the widget, so the ‘1’-s don’t appear.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks for your patience!

Cheers,
Andras

 

 

[Andras]

Hi Soula,

I did some checking on the widget for you, here is what I found out.

On the date: where you see today’s date, although the events started long go, they are all multi-day events still going on, so they appear on the upcoming events list, because they are still happening.

On the image:

1. When you only have The Events Calendar active, you get a simpler version of the widget. When you activate Pro, the widget gets extra features and a bit different look.

2. You are using the avada theme, which already does some customization to The Events Calendar and they have added the event featured image to the basic widget, but not to the Pro widget.

I’m sure that the widget could be customized so that it also shows the images when Pro is active. Unfortunately we are limited in providing support for customizations, however, you could contact the Avada team to help you out with that, since it is their theme override.

I hope this helps and please let me know if there’s anything else related to these I can help you with.

Best,

Andras

[Andras]

Hello Steven,

I am super happy to see the issue got resolved. Yeay!!! 🙂

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to open a new ticket and we’ll be happy to help you!

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Bryan, thanks for sharing your system information with me.

I checked your site and there are 2 errors on the calendar page. I also see that you are using a bit older versions of our plugins, please update them to the latest as they might fix the issues you are having.

If after the update you are still experiencing odd behavior like this, then I would like to ask you to run a test for conflicts. Seeing that you don’t have too many plugins it should be pretty easy and fast. Here’s a guide how you can do the test.

I’ll be waiting for the results!

Cheers,
Andras

[Andras]

Hi Ilkka,

I am glad to see you were able to figure it out. Super awesome!

Could you share where you added those lines? It might be helpful for other people who are looking for something similar.

Thanks and cheers,
Andras

[Andras]

Hey Brian,

That looks quite promising!

I think nothing needs to be adjusted. Check on the WooCommerce product page what are the details for stock, and also you can check on the event admin page. Did you set up a stock at all for the first event? I could imagine that is why it’s happening.

Also, when you set up a ticket, some are sold, then you make changes to stock count, that could mix up things a bit. Although I didn’t test it, but I believe this can be fixed on the WooCommerce product page.

Does this help?

Andras

[Author]

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