[Andras]

Hi Shawn,

Thanks for reaching out with this and sorry about this issue.

A fix should be possible with a bit of CSS.

In order to be able to help you could you please share with me:

• your system information
• a url where this issue is happening

Thanks and cheers,
Andras

[Andras]

Hi Emil,

Thanks for the heads up and sorry about this bug. We are aware of this and should be fixed in the next maintenance release.

The issue most likely comes from the .po translation files not being updated.

What you can do it open the .po file with a suitable application (e.g. PoEdit) and from the Catalog menu choose Update from POT…, then select the .pot file. Check the translations, then save and upload the .po and .mo files to your server. Hopefully this should do it.

Note, there is one string on the Community Events submission form that will not get translated at the moment, which is “All Day Event” next to a checkbox.

Possible fix for this is: the namespace on line 150 needs to be changed in
wp-content\plugins\the-events-calendar-community-events\src\views\community\modules\datepickers.php from:

<?php esc_html_e( 'All Day Event', 'tribe-community-events' ); ?>

to

<?php esc_html_e( 'All Day Event', 'the-events-calendar' ); ?>

I hope this helps. Let me know if you have any more questions.

Cheers,
Andras

[Andras]

Ciao Karl,

Hey, thanks for going Pro and welcome to the forums! I’m sorry about the issue you are having.

This is a bug which we discovered a couple days back. A fix is already under development and should be released still this month, if all goes according to plan.

Somehow the translated URL doesn’t go through but if you put ‘/all/’ at the end instead of ‘tutti’, it will work.

To get it working until the fix arrives here is what you can do:

Open the wp-content\plugins\events-calendar-pro\lang\tribe-events-calendar-pro-it_IT.po translation file with an appropriate app (e.g. Poedit) and change the translation of the English source string ‘all’ to ‘all’ (or remove it) instead of having it translated to ‘tutti’. Save and upload.

Again sorry for this, a fix is on the way.

Let me know if the above fixes it for you.

Thanks and cheers,
Andras

[Andras]

Hey surferjohn,

Thanks for using our plugins and welcome to the forums!

Phew, I was starting to sweat a bit when I read your first question. Glad you got it figured. 🙂 Nonetheless, here’s an article that might give you extra info: https://theeventscalendar.com/knowledgebase/woocommerce-and-vat-taxes/

I will need to check with the team if that would be possible out of the box.

I can think of one way but needs to be tested. If the tickets are sold as WooCommerce products (instead of tickets for events) that might help. Don’t worry, you will not have extra work and you don’t need to set up extra products. When a ticket is created, then it automatically creates a WooCommerce product for it.

Check this article for the details and let me know if you have any questions.

Sell Tickets From the WooCommerce Products Page

Cheers,
Andras

 

[Andras]

Hello Estelle

Thanks for using our plugins and welcome to the forums!

I’m sorry about the issue you are having. Unfortunately I don’t have good news, as at the moment it is not possible to import multiple events which are on the same date at the same time with the same name. Either the names have to be different (e.g. adding a different number at the end) or the start date / time, or the end date / time (although the end date / time I didn’t test).

I hope this clarifies. Let me know if you need more help.

Cheers,
Andras

[Andras]

Hey Martin,

Thanks for getting in touch!

Best would 1) making sure that both The Events Calendar and Events Calendar Pro plugins are active and 2) running an update on the calendar plugins.

To run an update go to your WordPress Dashboard > Updates. There you should see a list of plugins that need updating. Select the ones you want to update and click the update button.

The current versions are:

The Events Calendar 4.4.0.1

Events Calendar Pro 4.4

 

If you prefer you can also update them manually. You can download the freshest versions from your account at theeventscalendar.com under Downloads. https://theeventscalendar.com/my-account/downloads/

Let me know if this helps.

Cheers,
Andras

 

[Andras]

Hello again Greg,

Thanks for reaching out with that. I checked your site and the system information and this could happen because you have the multi-day cutoff set for 11:00 clock and MOPS goes until 11:30.

You can set this at Events > Settings > General tab > End of day cutoff.

Check and see if that fixes it.

Cheers,
Andras

[Andras]

Hi Soula,

Do you need help with that ‘events’ slug? If yes, can you explain the issue in a bit more detail? I’d be happy to look at it.

You can check if you have a page or a post published which uses the slug ‘events’, because that can cause an issue.

Let me know and I’ll try to help.

Cheers,
Andras

[Andras]

Hi Agnes,

Got a team member take a look at this.

As it seems filterbar is done in a way that it limits filters at 200 options. If you have more venues, then the end will be cut off.

There’s a fix for this. Paste the following snippet into your child theme’s functions.php file:

/* Tribe, set new limit to 500 venues in filterbar */
function tribe_fb_change_venue_limit ( $limit, $venue_ids ) {
return 500;
}
add_filter( 'tribe_eventsfilter_bar_venues_limit', 'tribe_fb_change_venue_limit', 10, 2 );

If you are fine with a lower number than 500, then you can change that if you want.

Test it and let me know if that fixes it for you.

Cheers,
Andras

[Andras]

Hi Mollie,

Thanks for the kind words, happy I could be of help.

Since this seems resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hello Agnes,

Thanks for sharing your sysinfo. I’m a bit clueless why this could be happening. I need to pull in an extra set of eyes to take a look at this. I ask for a bit of patience.

Regarding caching plugins, we don’t have one specific plugin that we recommend. Most of them do a good job in general. Maybe this article will help you a bit: https://theeventscalendar.com/knowledgebase/caching-basics/

Please hang in there, we’ll be in touch shortly.

Cheers,
Andras

[Andras]

Hello again,

Thanks for your reply.

Looks like your site is highly customized. Unfortunately we don’t provide support for customizations, but I can answer some questions to help you get started or point you in the right direction, but for the most part that is beyond the support we can provide.

First on the license, you can use one license for your live and your staging site. Here’s an article with the details: https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

If you try disabling those css customizations, does that get you closer to the result you want?

As for the order of how they are shown, it looks like the order of your widgets has changed. Try rearranging them and see if that helps anything.

If the order doesn’t matter, then putting them in one line can be fixed with a little css. The three widget containers need to have a “clear: none !important;” and that should put them in one line.

As for the months showing up instead of the days, could you please check if the same thing happens if you put that calendar widget in a different widget spot, not in the menu?

Thanks and cheers,
Andras

[Andras]

Hey Rich,

Happy to hear this solved it for you and it works!

I believe that our documentation could be clearer on this issue as you need to use subfolders for the specific addons, or rather the for the subfolders in wp-content\plugins\event-tickets-plus\src\views\

I’ll flag the team to add proper override instructions in the header of this file.

Since this topic is resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar
https://wordpress.org/support/view/plugin-reviews/event-tickets

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

@Marcus, just wanted to check if you need any help. You doing OK?

Andras

[Andras]

Na ja, ich spreche ein bischen Deutsch. 🙂 Aber English fällt mir ein bischen einfacher, besonders wenn ich Support leiste, weil manche ausdrücke in Deutsch weiss ich (noch nicht). Und es hilft auch wenn ich Hilfe von Kollegen brauche, weil ich der einzige in der Support Team bin der Deutsch spricht.

Thanks for sharing all that and I apologize for the glitches.

I had a discussion with some team members and it looks like that the translations on the translation site didn’t get properly updated, that is why you cannot find “Schedule multiple events”. This should be fixed with our next maintenance release later this  month.

The “All Day Event” string is a small bug. I already ticketed it, it’s a super easy fix, so should come soon. In case you want to try it on your own then this is what you need to do:

1. Open this file: wp-content\plugins\the-events-calendar-community-events\src\views\community\modules\datepickers.php

2. Change line 150 from this

<?php esc_html_e( 'All Day Event', 'tribe-community-events' ); ?>

to this

<?php esc_html_e( 'All Day Event', 'the-events-calendar' ); ?>

And that should already solve it.

MfG

Andras

[Author]

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