[Andras]

Hello wineschool,

I do apologize for the delay, I was knocked out by a virus last week.

What you have described above is normal behavior, that is how our plugin works.

Regardless of the capacity of the event, if you sell Ticket #1, then only the stock of the WooCommerce product “Ticket #1” will be decreased.

And if you are using shared capacity, the sale will be noted there and the capacity will be decreased.

Let’s take your above scenario, where you have a shared capacity of 12 and 3 tickets sharing that.

All 3 “WooCommerce product” tickets will get a stock of 12.

If you sell 12 pieces of Ticket #1, then:

• WooCommerce product Ticket #1 will have 0 inventory left.
• WooCommerce products Ticket #2 and #3 will have an inventory of 12 left.
• Your event will have 0 capacity left.
• On the front-end / event page the tickets will show up at out of stock.

In my test I didn’t see any red exclamation marks of mismatching inventories during my test process.

Does this help? Do you have any specific questions regarding this?

Andras

[Andras]

Hi Andrew,

Thanks for the ping! (Sorry for the delay, I was out sick last week.)

At the moment there is no timeline set for this one yet.

Did you manage to downgrade and get it working like that?

Andras

[Andras]

This reply is private.

[Andras]

Hi Matthias,

Importing organizers indeed should be working. I have tested your scenario and it does not, which is sad and I apologize for this.

I will signal this to our devs so they can take another look. Please hang in there.

Thanks and cheers,
Andras

[Andras]

Hey Johan,

Sorry for the silence, I was out sick last week.

You can find the files responsible for updating in the following subfolder or the plugins:

common/src/Tribe/PUE/

When the Event Tickets and Events Tickets Plus plugins end up out of sync version wise, things tend to break.

Yes, that can happen. Event Tickets Plus is highly dependent on Event Tickets, so when we do some changes to one, the other needs adjustments as well. When we release a new version we announce it in our blog at the same time. There you can keep track of what the current versions are or what has been updated when.

Let me know if I can be of further assistance.

Cheers,
Andras

[Andras]

Hello Luis,

I’m sorry to keep you waiting. I was knocked out by a virus last week.

I tested this scenario on my test site with PRO 4.4.19 and I’m not getting any errors with the map.

http://wave.webaim.org/report#/https://tec.andrasguseo.com/event/event-with-map/

I checked with the themes twentysixteen and twentyseventeen and both passes with no errors. I cannot reproduce the issue.

Can you try if you get the same result with a brand new test site?

I don’t have your system information, can you please share? Do you have a Google Maps API key set up under Events > Settings > APIs tab?

Andras

[Andras]

Hi Rough & Ready, thanks for chiming in too.

The fix is scheduled to be released in a couple of days. Hang in there.

Andras

[Andras]

Hey Brett,

Awesome, stoked to hear that fixed it.

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi again,

So, I checked that import / update stuff…

It would be possible to do that. I have opened an internal ticket for it and will bring it up on our next meeting. If the idea is well received and we will have the resources, then it might make it to one of our releases.

To set your expectations, this will definitely not happen any more this year. If you ping me sometime mid January then I will be able to give you a status update.

Let me know if there is anything else I can help you with.

Cheers and Happy Holidays, in case we don’t talk till Jan.

Andras

[Andras]

Happy I could help! 🙂

For changing the page titles this article might give you some guidance:

Change the Meta Title for Calendar Views

Let me know if there’s anything else I can assist you with.

Cheers,
Andras

[Andras]

Hi Tak,

Sorry for the delay in the answer. I was out sick.

Can you verify it is actually: title AND (start date OR end date OR start time)?

If you already change only one of those, so if EITHER the title OR the date is changed, then it’s a duplicate.

Still, isn’t there a better way to do this import or the whole idea of tracking the events data?

The better way is events having so called UIDs, Unique IDentifiers which is (should be) consistent throughout the history of an event. At the moment this is not part of the CSV import.

I will check with a developer if that would be possible to implement.

A little unhappy that marketing of CSV import functions including updating and the reality has such delta …

I’m really sorry for your disappointment. It would help me if you could point me to the part which you find confusing / misleading so our team can review it. We definitely do not want to communicate features that our plugins do not support. Thanks!

Andras

[Andras]

Hello Nick,

Apologies for the long waiting time, I was out due to sickness.

I’m sorry to hear you are still having issues. Most of your questions above are related to styling and customization, which is beyond the scope of our support. I can give you some pointers to help you get started, but you will need to do the work yourself. If you need outside help with customizations, then I’m happy to share with you this list of independent developers, who are well known in our community and are not affiliated with us.

In case you didn’t check this article about Genesis Theme Framework Integration in our knowledge base, than it’s a good starter.

For some of the customization you will need to create template overrides, as I pointed out also earlier. For these the starting point is our Themer’s Guide.

And some ideas.

1. This can be done with some css styling and the css @media queries.

2. The page gives a 404, so couldn’t check.

3. In normal view the buttons are visible in list view. In mobile view they are hidden with css. It should be possible to make them visible with the snippet I shared above. Maybe it needs a little adjustment like this:

.tribe-events-list .tribe-events-event-cost {
display: inline-block !important;
}

4. I assume this is the list view. You will need to create a template override for that. In the override you will need to use one of these functions based on your needs:

• <p class=”entry-title”>tribe_events_count_available_tickets
• <p class=”entry-title”>tribe_events_has_tickets

You can find further function here.

Questions 5 and 6 are customizations beyond our reach.

I hope this will help you get started.

Cheers,
Andras

[Andras]

Hi Rhonda,

I’m sorry for the delay in replying to you. I was out sick.

Thanks for sharing that screenshot, that helps.

I see that your event is set up for April and the recurrences are in the past. Although I cannot fully confirm yet, but that could cause an issue. Could you try setting it up having the base event furthest in the past and have all the recurrences in the future from that point on and see if that changes anything?

Andras

[Andras]

Hi Juan Carlos,

Thanks for reaching out! I’m sorry this glitch is affecting you.

Good news is that a fix has been developed and is in testing at the moment. If all goes well then it should be released within a week, hopefully even this week.

If you need a workaround solution until then, then downgrading to the previous version is the best solution at the moment.

Hang in there, fix is on its way.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have ticked the “notify” checkbox, then you’ll get an email about it.

Cheers,
Andras

[Andras]

Hello Craig,

Thanks for reaching out and I’m really sorry about this issue.

This query will list you the Event Costs for all the events.

SELECT * FROM wp_postmeta WHERE meta_key="_EventCost"

You can do easy database updates if you have one or two phrases repeating (e.x. donation), like this:

UPDATE wp_postmeta SET meta_value="0" WHERE  meta_key="_EventCost" AND meta_value="donation";

Good news is that a fix has been developed for this and if all goes well then it should be released later this week.

If you need a workaround solution – other than the database – until then, then downgrading to the previous version is the best solution at the moment.

Hang in there, fix is on its way.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have ticked the “notify” checkbox, then you’ll get an email about it.

Cheers,
Andras

[Author]

Posts