[Andras]

Hi Jennifer,

Thanks for reaching out! I’m really sorry this glitch is affecting you.

This happens when you have text in the cost field instead of a number.

Good news is that a fix has been developed and is in testing at the moment. If all goes well then it should be released within a week, hopefully even this week.

If you need a workaround solution until then, then downgrading to the previous version is the best solution at the moment.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have ticked the “notify” checkbox, then you’ll get an email about it.

Hang in there, fix is on its way.

Cheers,
Andras

[Andras]

Hi Charmaine,

Thanks for reaching out! I’m sorry this glitch is affecting you.

Good news is that a fix has been developed and is in testing at the moment. If all goes well then it should be released within a week, hopefully even this week.

If you need a workaround solution until then, then downgrading to the previous version is the best solution at the moment.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have ticked the “notify” checkbox, then you’ll get an email about it.

Thanks for hanging in there!

Cheers,
Andras

[Andras]

Hallo Chris, Guten Abend!

I’m sorry about this bug and thanks for getting in touch!

A fix has already been developed and is currently being tested. According to plan it should be released later this week.

If you need a workaround solution until then, then downgrading to the previous version is the best solution at the moment.

Hang in there, fix is on its way.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have ticked the “notify” checkbox, then you’ll get an email about it.

Cheers,
Andras

[Andras]

Hello Keith,

Thanks for reaching out to us! I’m really sorry this bug is affecting you too.

@Jeane, thanks for chiming in and sharing your thoughts / solution. Your input in much appreciated!

Good news is that a fix has been developed and if all goes well then it should be released within a week.

If you need a workaround solution until then, then downgrading to the previous version is the fastest solution.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have ticked the “notify” checkbox, then you’ll get an email about it.

Thanks for your patience!

Cheers,
Andras

[Andras]

Hi Trev,

Thanks for getting in touch! I’m sorry about this issue.

Good news is that a fix has been done and it is being tested. If all goes according to plan then it should be released by the end of the week.

If you need a workaround until then, then you can downgrade to the previous version.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have ticked the “notify” checkbox, then you’ll get an email about it.

Cheers,
Andras

[Andras]

Hello Matt,

Thanks for reaching out! I’m sorry this glitch is affecting you.

Good news is that a fix has been developed and is in testing at the moment. If all goes well then it should be released within a week, hopefully even this week.

If you need a workaround solution until then, then downgrading to the previous version is the best solution at the moment.

Hang in there, fix is on its way.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have ticked the “notify” checkbox, then you’ll get an email about it.

Thanks and cheers,
Andras

 

[Andras]

Hello Tak,

Thanks for reaching out! Great question.

In a CSV file / import it is really difficult to detect which event already exists and which doesn’t. The events in a CSV file don’t really have a unique identifying.

As much as I know and my tests revealed once you change the start / end date / time OR the title of an event, it will already be duplicated. I believe that is the data which determines if an event already exists or not.

Hope this helps. Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hello Paul,

Thanks for getting in touch with us!

I’m not quite sure why those snippets would be heavy on CPU usage.

I can offer you some alternatives which will give you the same result.

Instead of the first snippet you could give the ‘Say What’ plugin a try. (I see you already have that.) It does exactly what that snippet with a nice user interface. Once the plugin is activated go to Tools > Text changes and you can start changing your strings. Note, that the entries need to match exactly the source strings. You can usually find the source strings and the context in the .po translation files. Text domains are ‘the-events-calendar’ and ‘events-calendar-pro’.

 

Open event website links in new tab

This should be a bit more simple, this will open a website url from a single event page in a new window / tab.

add_filter( 'tribe_get_event_website_link', 'open_website_in_new_tab');
function open_website_in_new_tab( $content ) {
return str_replace( 'target="_self"', 'target="_blank"', $content );
}

If you wanted to achieve something else, let me know.

Cheers,
Andras

[Andras]

Hello Luis,

Thanks for reaching out to us. I’m sorry about your issue, let’s try to figure out the source of it.

I ran a quick check with my test site on the Wave Evaluation Tool and I didn’t see any problems like that.

As a start please share your system information with me.

Could you change your theme to a default one like twentyseventeen and check if the issue still exists? That will help us rule out a theme issue.

Here’s also a link to our conflict testing guide, to check further.

Thanks,

Andras

 

[Andras]

Hello Scott,

Thanks for reaching out!

I tested this and can confirm this is happening.

I have opened a bugticket so our developers can take a look at the issue.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

You’re welcome, happy I could help!

I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi wineschool,

One part of the mystery is solved.

Sorry to hear about the stock issue. Let’s try to dig into that.

I will start investigating on my test site. Meanwhile I do that I will need some further info from you:

• Please share with me your system information
• The stock didn’t change for any of the purchases? Or it changed for some and not for others?
• If stock doesn’t decrease for only some then Is there any notable difference between the purchases?
• What payment gateway are you using?
• If you set up a regular WooCommerce product (not related to tickets)  with a stock and you make a test purchase, does the inventory get adjusted?

Thanks,

Andras

[Andras]

Hi,

Thanks for sharing that. If I understand correctly, then all seems to be working now. Is that right?

Some notes:

one on 1/19 and one on 4/2

The event on April 2 is definitely out of the 3 month range, so if you have 3 months as a limit, it will not import until beg. Jan.

If you set up a recurring event, then a setting influences how far into the future the recurrences will be created. A cron / script runs daily to check this and create new events in the future based on the rules. The setting is under Events > Settings > General tab > Create recurring events in advance for X months.

The first additional date on 1/22 appears on the edit pages, but for all of the other dates I added, the item that should show the date appears, but the date field now reads “false”.

This is curious. If you would like me to look into this, then please send me a screenshot of the recurrence rule settings so I can try to recreate.

Cheers,
Andras

[Andras]

Stoked to hear that helped!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Kevin,

The bug concerning venues not being imported at all has been fixed with the last release.

The fix for the one with the accented characters was also launched recently.

Are you still getting the issue with the address getting imported with wrong data? I just did a re-import of your feed and the venue titles were all good.

Andras

 

[Author]

Posts