[Andras]

Hi Mike,

Sorry about this issue with the license key and thanks for reaching out!

I see you have several EA licenses. All of them are active and expiration is next Feb. Which domain are we talking about?

What happens if you

1. Remove the EA license key from the Events > Settings > Licenses page and save it.
2. Re-add the license key, wait for validation message and then save it.

Does this help?

Andras

[Andras]

Hi Kent,

Thanks for reaching out to us! I’m really sorry about the issue with the widget.

As a first step, please go through our conflict testing guide to make sure that it’s not one of the other plugins or the theme you are using is causing this behavior.

Could you share with me a URL where the issue can be seen?

Thanks and cheers,
Andras

[Andras]

Hi Matt,

Thanks for getting in touch with us. I’m really sorry about this issue with the pagination. I checked your site and see what is happening.

To get started I have a couple of questions.

As a first, it is best to clear the cache of W3TC and deactivate the plugin while testing to make sure that caching doesn’t influence the results.

Do you get the same behavior when you switch to a default theme like twentyseventeen for example?

It would also be great if you could go through are conflict testing guide to make sure no other plugin is interfering here.

Let me know what you find.

Cheers,
Andras

[Andras]

Hi Ilkka,

Thanks for reaching out! Sorry for the delayed response, our help desk is a bit overloaded at the time and we are trying to catch up as fast as possible.

If you process a refund in WooCommerce that will not have an effect on the _tribe_ticket_global_stock_level, you will need to make the changes manually. You can do that in the database or in the back-end adjusting ticket capacities.

Hope this gives a bit of clarity. Let me know if you have further questions.

Cheers,
Andras

[Andras]

Hi Georg,

Thanks for reaching out to us with your question.

First off, I would like to apologize for the delay answering.

We are currently experiencing a higher level of requests than usual. Please rest assured that we are working hard at correcting this situation. We appreciate your patience while we try to normalize things.

Events is a custom post type, which is actually quite similar to posts and pages. Beside the generic data it needs to store also a lot of additional data in the post_meta table. When deleting an event that extra data also needs to be deleted and that is what causes it to take longer.

What you can do is skip the trash part. Here’s an article about the different ways to do that.

I hope this helps. Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hi Peter,

Thanks for reaching out!

Sorry for the somewhat delayed reply. The team was out last week and now we’re trying to catch up as fast as we can.

I checked your calendar and it seems to be working properly. Do you still need help with this issue?

Andras

[Andras]

Hi Pablo,

Thanks for reaching out to us. Apologies for the long waiting time. We are currently experiencing a higher level of requests than usual. Please rest assured that we are working hard at correcting this situation. We appreciate your patience while we try to normalize things.

Categories:

Check the following: Do you have the categories set up in all languages? Are the categories properly assigned to the translated events?

calendar for only one category

Can you share me URLs where this is happening? Are you using a shortcode to show that category calendar?

Cheers,
Andras

[Andras]

Meanwhile you can try to check out this post from a colleage which should help you get started.

Altering Event Tooltip display / displaying Additional Fields in tooltips

A.

[Andras]

Hi,

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual. Please rest assured that we are working hard at correcting this situation. We appreciate your patience while we try to normalize things.

I’d like to point out that we are limited in supporting and creating customizations based on our support policy. I’ll try check how that possible and I will get back to you in a couple of days. Please hang in there.

Cheers,
Andras

[Andras]

Hi Fermí,

First off, I would like to apologize for the delay answering.
The whole team was out last week and we are currently experiencing a higher level of requests than usual. Please rest assured that we are working hard at correcting this situation. We appreciate your patience while we try to normalize things.

I checked your ics file and it imported properly for me. I’m not quite sure where the issue is. Could you please explain what is missing / not working properly?

What is the <link> and <guid> you are missing? Not sure the guid is supposed to show up in the front-end by default.

The more details you can give me the better.

Thanks,

Andras

[Andras]

Hi Stephanie,

I’m sorry this is still happening.

I just checked you screenshot and noticed the message at the top. (screenshot)

It looks like that your import is set up to get only events which are max. 1 day from now. Please check your settings under Events > Settings > Import tab > Other URL Import Settings section > Import date range option. (screenshot)

The categories should definitely not be an issue.

Check and let me know.

Cheers,
Andras

[Andras]

Hi djrs,

Sorry for the delayed reply. We just got back from our retreat and we’re catching up as fast as we can.

There are several ways to go about the export.

• Manual export: https://codex.wordpress.org/Backing_Up_Your_Database
• With a plugin:
  • https://wordpress.org/plugins/export-database-littlebizzy/
  • https://wordpress.org/plugins/wp-migrate-db/

Before you do so, please try to go through our conflict testing guide to make sure that it is not caused by any misbehaving plugin or theme / theme modification.

Cheers,
Andras

[Andras]

Hi Sabrina,

First off, I would like to apologize for the delay answering.

The team was out last week and we are experiencing a higher level of requests than usual. We are working hard at correcting this situation. We appreciate your patience while we try to normalize things.

Thanks for explaining your challenge in detail. I have to point out again that based on our support policy we do not provide support for customizations.

I can ask around the team if someone can take a look at it, but due to the overload we’re having in the forums this might take some time.

If you need more urgent help for this issue, then I’d suggest getting touch with a developer. I can share with you this list of freelancers who are well known in our community and are not affiliated with us. They should be able to help you as well.

Thanks for your understanding.

Cheers,
Andras

[Andras]

Hi again,

We did not find any refund request from your email address.

How and when did you send it? Was it an email or through the official refund request form?

What is the order number you are asking a request for?

Thanks,
Andras

[Andras]

This reply is private.

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