[Andras]

You can try pasting it in a pastebin or in a gist. Probably these would be the best.

Or when you are writing your answer, there is a code button which produces a single curly quote. You can paste the code between those. (screenshot)

A.

[Andras]

Hi Debbie,

I processed the refund for you. You should see the money back on your account in a couple of days. Please let me know when it arrives so we can have closure on this.

Thanks!

Andras

[Andras]

Good morning Stephan,

I tested this in my test installations and couldn’t yet reproduce the issue. Everything worked and saved as it should.

Could you open that file (wp-content/plugins/the-events-calendar/src/admin-views/tribe-options-display.php) and paste here couple lines before and after line 54?

What you can try to solve this temporarily is rolling back to an earlier version of Community Events, while we try to figure out why this is happening.

Cheers,
Andras

[Andras]

Yes, we have recently discovered this and we have a bugticket on file.

I do hope it will get a fix soon, I’ll do everything I can. What I know is that it is not going to be fixed in our next maintenance release, but I’ll push to get it in the one after.

Good news is that the email functionality still seems to work despite the warning messages.

As a workaround you can try to roll back one or two versions. Just make sure that you roll back both ET and ET+.

Cheers,
Andras

[Andras]

Oh, I think I get it now. Thanks for the explanation.

I played around with this now for a while and the behavior is somewhat curious. Manually changing the _tribe_ticket_global_stock_level did some weird things too.

Please give me some more time to investigate this. I’ll get back to you on this early next week with my findings. Thanks for your patience!

A bit of info, in case you want to play around more with this, the inventory and the total_sales custom field of the WooCommerce product also plays here, so this is why it is so complex.

Cheers,
Andras

[Andras]

Sure thing dude no worries.

I am going to close this ticket for now, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Oh wow, I’m sure happy to hear that worked out! 🙂 Awesome.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

You’re welcome Remi, happy I could help you out!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

(If it’s related to this, then please provide a link to this thread. Will make it easier for us. 😉 )

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Matt,

I believe it is because the ticket products are set to be hidden in the catalog.

Go to Products and open the ticket for editing. In the ‘Publish’ box you will see ‘Catalog visibility’. Click on edit and change it Based on your needs. (screenshot)

Note that if you change it to be visible in the Shop, then the ticket products will also appear among your other products on the shop pages.

Hope this helps. Let me know.

Cheers,
Andras

[Andras]

Hi Kurt,

This looks like a duplicate, so I’m going to close it down. We’ll take care of the issue in there.

Please note, we are currently experiencing a higher level of requests than usual. Rest assured that we are working hard at correcting this situation. We appreciate your patience while we try to normalize things.

Thanks and cheers,
Andras

[Andras]

Hi Kurt,

This looks like a duplicate, so I’m going to close it down. We’ll take care of the issue in there.

Please note, we are currently experiencing a higher level of requests than usual. Rest assured that we are working hard at correcting this situation. We appreciate your patience while we try to normalize things.

Thanks and cheers,
Andras

[Andras]

Hi,

This looks like a duplicate of this thread, so I’m gonna close this and we’ll handle the issue there.

Cheers,
Andras

[Andras]

Hi Stephan,

Sorry about this issue. I haven’t seen any other reports on this yet.

Did you already go through our conflict testing guide? This can help eliminate any issues coming from other plugins.

Also please try if you have the same issue when you deactivate Community Events.

Let me know what you find.

Cheers,
Andras

[Andras]

Hi Ole

Thanks for reporting this and welcome to the forums!

We have just recently discovered this bug. It is already logged and our developers will take a dab at it soon.

Can you confirm, that despite the error messages you still can export / you still receive the email with the attendee data?

Thanks and cheers,
Andras

[Andras]

Hallo Matthias,

Welcome to the forums and thanks for reporting this.

We have a similar error already logged.

If you enable WP_DEBUG in your wp-config.php file do you see error messages like this on the email popup?

Does the email get sent? (My experience is that it does.)

Grüsse
Andras

[Author]

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