Help Desk

Scheduled Import from other URL (beta)

  • Posts: 32 Topics: 17
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    Hello,

    I am seeing inconsistency with the import from other URL, want to see if there is something I have missed in my setup or if this is just a bug in the beta functionality.

    I have setup a URL that pulls from another site running The Events Calendar. The URL is category specific. On setup of the scheduled import I can preview the events and import runs great. When I let it sit and a new event is added to the other URL category, it doesn’t automatically move it over. I have to delete the feed and setup a new one to capture new events.

    How can I setup a scheduled import for a category and insure it is running?

    Thanks,
    Amanda

    Posts: 5741 Topics: 2
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    Hello Amanda,

    Thanks for reaching out to us! Sorry about this import issue you are having. Let’s try to get to the bottom of it.

    On some occasions it takes a bit of time for the importer to realize that there is a new event. If you are running an import every 15 minutes, then a new event might not make it into the next 1-2 imports.

    Do you know how long you waited while the new event still wasn’t imported?

    Cheers,
    Andras

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    Posts: 32 Topics: 17
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    Posts: 32 Topics: 17
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    I am having difficulty with the scheduled imports. They have stopped working. I have now had to redo all of them to get the events to move over. Why did the events imports stop working. When I run a new import the events then show up.

    The imports were working fine. Now they have all stopped working and I had to setup new ones. Do you have a solutions or remedy for this issue? Screen shots of the imports are attached.

    Thank you Amanda

    Posts: 5741 Topics: 2
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    Hi Amanda,

    I’m not sure why the scheduled imports stopped working. If that happens then you get a red exclamation mark beside the import on the Events > Imports > History page. If you hover over the exclamation mark you will get a short note on what has caused the import to fail. (like this) That gives us some info on what to look for.

    If the scheduled imports fail again then please check and share the failure message and the url of the feed and I will try to investigate the issue.

    Do the scheduled imports seem to be working after you set them up again?

    Andras

    Posts: 32 Topics: 17
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    I did not get a Red ! to indicate there was a error. They just wouldn’t import…

    The feeds I have setup are not going to be importing all the time maybe just a few times a month. Is there anything that can be done to discern why this is happening???

    Posts: 5741 Topics: 2
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    There are some settings that influence what is being imported. Notable is the limit setting. You can find these under Events > Settings > Imports tab.

    Here’s a screenshot about that setting.

    Other than that, at the moment it is difficult to say why they were not imported. If that happens again I recommend that you get in touch with us again and we can investigate further. Would that be OK with you?

    Andras

    Posts: 32 Topics: 17
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    It is occurring again, we have an import feed setup to https://www.aprilazzolino.com/events/category/new-spiritual-horizons/ she posted this two days ago and today I checked on the import. Nothing was imported even though it said last time import ran was 16 hours ago. I Click the Run Import button on the Import Feed and it still didn’t pickup the event see the attached screenshot.

    Please advise.

    Posts: 32 Topics: 17
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    attached

    Posts: 5741 Topics: 2
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    Hi Stephanie,

    The ‘Other URL’ source uses a separate set of setting for limiting the imports. You can find this at the bottom of the Events > Settings > Imports page. For “Other URL” these settings will always take precedence.

    By default the limit is set to 1 month, so that could very well cause this. Check the setting and adjust it higher.

    Also check the setup of your scheduled import, whether it has a starting date set. (screenshot)

    Andras

    Posts: 32 Topics: 17
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    I have updated the settings and Clicked Run Import.

    I am still not seeing any new events come in specifically on this URL https://www.aprilazzolino.com/events/category/new-spiritual-horizons/

    There is an event for Feb 20 that is not importing. Please Advise.

    Posts: 32 Topics: 17
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    I deleted the import feed and setup a new one. It says there are no events to import. That isn’t correct there is one at the URL specified.

    What is happening??

    Posts: 32 Topics: 17
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    This is still a problem. I run the scheduled import and nothing comes up. The import runs on its own and nothing comes up. I delete and then redo the import feed and THEN the new event shows up in the preview.

    Why is this happening?? I need a resolution.

    Posts: 32 Topics: 17
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    Is it because I am using categories?

    Posts: 5741 Topics: 2
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    Hi Stephanie,

    I’m sorry this is still happening.

    I just checked you screenshot and noticed the message at the top. (screenshot)

    It looks like that your import is set up to get only events which are max. 1 day from now. Please check your settings under Events > Settings > Import tab > Other URL Import Settings section > Import date range option. (screenshot)

    The categories should definitely not be an issue.

    Check and let me know.

    Cheers,
    Andras

    Posts: 7
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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