Buy Now and Sold Out not showing in list view on the day of the event.

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  • This topic has 10 replies, 2 voices, and was last updated 6 years ago by djrs.
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  • #1428026
    djrs
    Participant

    Hello,

    Whenever we’re on the day of an event the ‘Buy Now’ button or the ‘Sold Out’ message disappear from the summary of the event in the list view of events.

    Specifically on https://siliconvalleycurling.com/events/learn-to-curl/
    Up until the day of the event the button or message appear. As soon as we roll around to the day of the event both of these disappear from this view. We’ve confirmed this two weeks in a row. These are stand alone ticketed event.s

    #1429274
    Andras
    Keymaster

    Hi djrs,

    Thanks for using our plugins and welcome to the forums!

    I’m sorry to hear about the issue with the buttons disappearing. I would love to help you solve that.

    When the tickets are set up please check under the advanced tab what is the End Sale date and whether based on that the ticket should still be on sale or not. (screenshot)

    I see that you are in the LA timezone which is -8 hours from UTC. Sometimes we have timezone issues, so please also check if maybe the tickets are disappearing exactly 8 hours before the event starts even if the sale date / time is the same as the event start date.

    To give you an example on this latter:

    • Event starts at 9pm
    • ticket sale ends at 9pm
    • tickets disappear at 1pm

    This can indicate a timezone interference.

    Please also let me know what is your timezone setting under Events > Settings > General tab. Is it set to ‘local’ or ‘sitewide’?

    Thanks and looking forward to helping you solve this.

    Cheers,
    Andras

    #1433989
    djrs
    Participant

    Hi Andras,

    Thanks for trying to give us a hand here.

    When the tickets are set up please check under the advanced tab what is the End Sale date and whether based on that the ticket should still be on sale or not.

    I’ve checked this and we’re using the default end-sale timing which is the same time as the end of the event.

    I see that you are in the LA timezone which is -8 hours from UTC. Sometimes we have timezone issues, so please also check if maybe the tickets are disappearing exactly 8 hours before the event starts even if the sale date / time is the same as the event start date.

    To give you an example on this latter:

    Event starts at 9pm
    ticket sale ends at 9pm
    tickets disappear at 1pm
    This can indicate a timezone interference.

    It doesn’t look like this is the case.
    We took a look at our event for today at 9:15PM (Pacific or America/Los_Angeles, depending on how you want to label it). The List view of events lost its button well before the UTC offset for this timezone (which if I recall correctly is 7 or 8 hours depending on DST).

    see: Screenshot of page with time

    Please also let me know what is your timezone setting under Events > Settings > General tab. Is it set to ‘local’ or ‘sitewide’?

    It’s currently set to “use the local timezones for each event”.

    I’ve tried switching it over to “sitewide” and the problem persists.

    It seems as though the logic for the event list view that’s deciding whether to show the Buy Now and Sold Out button/label is relying on only the date instead of date+time.

    #1434393
    Andras
    Keymaster

    Hi djrs,

    So it seems that happens with all the events.

    Could you send me a full database dump of your site so I can dig into it a bit?

    You might not be able to upload it here. In that case you can share it via any cloud service and paste the link here in a private reply.

    Also please note that email attachments don’t come through to the forums. I would kindly like to ask you to log in and upload them here directly.

    Thanks!

    Andras

    #1441387
    djrs
    Participant

    Could you let me know how you’d like a full database dump of the site? Do you have any good steps for completing that?

    Either way it seems like somehow the entire section that displays the event ticket quantity and buy button disappears on the date of the event. Specifically I think it’s either ‘tribe_events_inside_cost’, or ‘tribe_tickets_buy_button’ that’s causing the issue.

    #1446259
    Andras
    Keymaster

    Hi djrs,

    Sorry for the delayed reply. We just got back from our retreat and we’re catching up as fast as we can.

    There are several ways to go about the export.

    Before you do so, please try to go through our conflict testing guide to make sure that it is not caused by any misbehaving plugin or theme / theme modification.

    Cheers,
    Andras

    #1451129
    djrs
    Participant

    This reply is private.

    #1451389
    Andras
    Keymaster

    This reply is private.

    #1451390
    Andras
    Keymaster

    This reply is private.

    #1472201
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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