[Victor]

Hi Benjamin,

Sometimes, automatic updates won’t show in the plugins list for a couple of reasons.

Try going to your wp-admin > Dashboard > Updates and click the Check Again button. This will force to check for plugin, themes, translations and WordPress core updates. After that, see if the update shows for you.

If the update still doesn’t show, you can always make a manual update by logging into your account and then go to the Downloads page.

We always recommend that you make a full backup of your site (both database and files) before making an update, just in case something goes wrong and you can always revert back to where you were.

Another thing we encourage is to set up a staging/dev site where you can test all your theme, plugin and WordPress core updates and other big changes in your site before making them in the live site. This will ensure you don’t disrupt the live site if you encounter problems.

I hope that helps. Let me know how it goes and if you have other questions.

Best,
Victor

[Victor]

Hi Hassan!

It seems that the code got broken by the editor, so could you please place the code into a zip file and attach it to the post?

Or, you could also save it in a Google Drive and share the link with us.

Thanks,
Victor

[Victor]

Hi Matze!

Thanks for coming back with that. Your explanation was perfect!

Please try replacing the last code I sent you by the following one instead:

.tribe-events-adv-list-widget .tribe-event-featured, .tribe-mini-calendar-list-wrapper .tribe-event-featured {
background: #0ea0d7;
}

I tried it on your site by inspectin the page and it seemed to work. Please let me know if it works for you.

Thanks,
Victor

[Victor]

Hola Victor,

Thanks for the feedback!

If you wish to change your license or ask for a refund, please refer to our refunds page and fill in the form. We manage all that process via email.

Is there anything else I can help you with? Let me know about it.

Best,
Victor

[Victor]

Hi Louise!

Great to know you could work that out! Thanks for following up with this to let us know about it!

I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to help 🙂

Cheers,
Victor

[Victor]

Hi Benjamin,

Thanks for letting me know about that.

It seems that the attendee records are not being generated somehow.

Having a closer inspection at your system information I noticed you are using an older version of Event Tickets Plus 4.4.6 which might be causing the ticket orders to not generate the attendee records.

Please update to the latest version of our plugins and then create an event with a ticket in it for testing purposes, so you can make a test purchase and see if the attendee record is generated.

If that still does not solve the issue, then it could be a plugin or theme conflict, so the next step would be to test for conflicts and see if you can find anything in the process.

Let me know how that goes and if you have any questions in the meantime.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

This reply is private.

[Victor]

This reply is private.

[Victor]

Hi Stacey!

Thanks for following up with this.

No hurries, we’ll be here when you come back. 🙂

This thread will autoclose after some time. If it does, feel free to open a new topic referencing this one.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Benjamin!

Thanks for going through those steps.

We don’t have access to the debug.log file. You should be able to access the debug.log file inside the wp-content folder of your WordPress installation. Please, send us a copy of that file in a private reply.

As a note, you won’t be able to upload the debug.log file in the post, so you could compress it in a zip file, or just copy and paste the content in the post.

Let me know if you have questions.

Thanks,
Victor

[Victor]

Hi Chris!

I just wanted to follow up with this to let you know that we haven’t got the time to work on this yet, but we have increased the priority of this feature request, so that it has a higher chance of getting into one of the next feature releases.

We’ll keep you posted for updates.

Best,
Victor

[Victor]

Hey Mike!

Glad to know it’s now working fine for you! Thanks for following up to let me know about it.

I’ll close this now, but feel free to open a new topic if anything comes up.

Cheers,
Victor

[Victor]

Hi Nadja!

Thanks for reaching out to us! 🙂

Let me try to help you with that.

You can achieve that by customizing our templates following the steps provided in out Themer’s Guide. For that specific view, you should customize the single-event.php template file located at /wp-content/plugins/the-events-calendar/src/views/list/.

I can see you are using Avada theme which I know it customizes our templates by overriding them. You can find those template overrides at  wp-content/themes/Avada/tribe-events/ directory.

I hope that helps! Is there anything else I can help you with? Let me know.

Best,
Victor

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