[Victor]

Hola Victor! 🙂

I have already replied to your other topic about this, so I’ll go ahead and close it to keep things more organized and avoid duplicates.

Best,
Victor

[Victor]

Hola Victor!

I’m sorry that is not useful for you.

To ask for a refund you should fill in the form in this link > https://theeventscalendar.com/knowledgebase/refund-policy/

Before you proceed with a refund/exchange, could you please let us know a bit more why it’s not useful for you? Is it because of the lack of support with WPML or does the plugin not meet your needs?

We’d like to know more about this so we can improve the quality of the products we make.

Also, did you manage to make the Add to cart work or are you still experiencing problems with it?

Let me know if you have other questions and I’d be happy to help as much possible.

Thanks,
Victor

[Victor]

Hi Jörg!

Thanks for reaching out to us.

Unfortunately, we don’t currently state support for WPML and Event Tickets. As you can see here we are planning to support Event Tickets and Event Tickest Plus later this year.

Like Geoff mentioned in the thread you linked, you can make WPML partially work with Event Tickets but only as a workaround.

Is there anything else I can help you with? Let me know about it.

Best,
Victor

[Victor]

Hi Erick!

Thanks for reaching out to us! Let me help you with that.

The reason why you are seeing some text in English is because you have selected the Spanish (Mexico) language for your site and there seems to be that most of the translation strings for our plugins are not yet translated.

I’d suggest you use the Spanish (Spain) language, which is the one that has the most amount of strings translated. Please try that and let me know how it works for you.

You can learn more about the translations in the following links:

• https://theeventscalendar.com/knowledgebase/changing-the-language-on-your-calendar/
• https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/

I hope that helps! Let me know if you have other questions and I’d be happy to assist 🙂

Best,
Victor

[Victor]

Hi Adam!

Thanks for reaching out to us!

By default, our plugin do not show +/- buttons next to quantity. If you were seeing them before it could have been that your theme was customizing the ticket template to show them.

Did the buttons stopped showing after a plugin or theme update?

Could you please let us know which theme you are using? I know there are some themes that customize our templates like that, so this might be a conflict that we might be able to replicate on our end.

Also, please share your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Adam!

Thanks for getting in touch with us!

Unfortunately, there is no built in option to bulk resend ticket emails. You could perhaps achieve something like that but would require some custom coding.

I know some users make use of the WooCommerce Follow-up Emails plugin to send bulk emails to the attendees, but I’m not really sure it would allow you to resend ticket emails somehow.

I also know some users download the attendees list and import it to a third party email service to send bulk emails and remind them about their upcoming events.

I made some tests on my own local installation to see if there was a workaround for this, but I think that custom coding is the only possible way I can think of.

After some research to see if I could find a solution from the WooCommerce side, I just found the following user suggested idea to implement a similar functionality http://ideas.woocommerce.com/forums/133476-woocommerce/suggestions/5778300-enable-easy-single-and-bulk-resend-of-customer-con

Is there anything else I can help you with? Let me know.

Best,
Victor

[Victor]

This reply is private.

[Victor]

This reply is private.

[Victor]

Hi Michelle!

Thanks for reaching out to us.

First, I want to apologise for the delay in our response. It seems this particular post went out of radar somehow and we’ve just seen it show up in our queue.

Are you still experiencing issues with your imports?

We shipped a maintenance release (for the Week of 7 August 2017), along with some Event Aggregator server improvements and fixes that might have cleared some reported conflicts with the imports.

Please update to the latest versions of our plugins and let us know if it works for you.

Thanks,
Victor

[Victor]

Hi Andreas!

If you want to be able to subscribe to the ics feed you can use the webcal address like this webcal://dsgenf.wpengine.com/events/?ical=1&tribe_display=month

By default it will only fetch 1 month of events, but you can use the custom code provided here > https://theeventscalendar.com/support/forums/topic/ical-subscriptionfeed/ to fetch one year of events.

Does it help? let me know about it.

Best,
Victor

[Victor]

Hi Matze!

Good to hear that worked for the mini calendar widget. I actually thought the problem was in that widget only.

I can’t seem to find where those upcoming events are. Could you please share a link to where I can see those?

Thanks,
Victor

[Victor]

Hi Filipo!

Thanks for testing that and for sending the screenshot. That is a strange issue.

Could you please try re-scheduling one of the imports that are failing and see if it works?

What happens if you edit one the scheduled imports and save it again? Does it work after that?

Please let me know about this.

Thanks,
Victor

[Victor]

Hi Hassan!

Thanks for sharing those screenshots.

That is something the PDF plugin itself is not picking up when generating the PDF ticket. Could you please share with us the code you are using to customize the ticket email?

We are limited in how much support we can give for custom development questions like this, but I’d be happy to take a look at your code to make some tests and help as much possible.

Let me know about it.

Best,
Victor

[Victor]

Hola David!

Perdón por la confusión. Es verdad, los estilos del mail deben estar dentro del mail para cargarse.

Puedes utilizar el action hook tribe_tickets_ticket_email_styles para agregar estilos al template de email.php

Tomando el siguiente código que puedes pegar en el archivo functions.php puedes adaptarlo a tus necesidades para agregar los estilos que quieras:

add_action( 'tribe_tickets_ticket_email_styles', 'custom_css_ticket_email_meta', 9 );
function custom_css_ticket_email_meta(){
echo '.ticket-content {background-color: #b9e2f7; }';
}

También puedes hacer un template override y agregar los estilos directo en el template.

Espero que esto ayude! 🙂

Saludos!
Victor

[Victor]

Hi Lauren!

I just wanted to follow up with this to let you know that we could not replicate this issue with the lastest version of Yoast SEO plugin 5.2.

We are not sure, but it could be there was an issue with Yoast which has already been fixed on their side.

Don’t hesitate to open a new topic if you still experience an issue or you have any other questions and we’d be happy to assist.

Best,
Victor

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