[Victor]

Hola Antonio!

Puedes chequear la categoría con la función tribe_event_in_category( $event_cat_slug ) que evalúa si el evento está en la categoría que le pasas como argumento.

Tal vez puedes usar el código de la siguiente manera:
if ( $ticket->date_in_range( current_time( 'timestamp' ) ) && $ticket_stock > 0 && tribe_event_in_category('event_cat_slug') ) {

Espero que sirva de ejemplo para lo que deseas lograr.

Saludos,
Victor

[Victor]

Hi Filippo!

Thanks for following up with this.

Could you please let me know the status of Server Connection and Scheduler Status of your Import Services that is shown below the info you shared in the screenshot?

Also, what happens if you create a One-time import ? Do you get the same error too?

Thanks,
Victor

[Victor]

Hola Antonio!

Gracias por tomarte el tiempo de seguir con este tema.

Entiendo que es más sencillo proceder de esa manera a tener que hacerlo manualmente. De todas maneras, vamos a analizar un poco más este tema y te comunicaremos que podemos resolver.

Además, voy a realizar una pruebas con respecto al problema con el Global stock para ver si puedo replicarlo. Gracias por avisarnos sobre esto.

Te mantendré al tanto de las novedades.

Saludos,
Victor

[Victor]

Hi Benjamin!

Thanks for following up with this.

Sorry for not being more specific. It seems I missed to send you the related links for the debug file. I meant to point you to how to enable WP_DEBUG and WP_DEBUG_LOG.

You’ll have to edit your wp-config.php file and add the following lines below $table_prefix = ‘wp_’;

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );


Then, you should navigate to the attendees table a few times, so that in case there’s an error it will be logged in the debug.log file located at /wp-content directory. Please share that file with us.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Dave!

Great to know you managed to work that out! Certainly, there are a few things that can be improved in the code I sent. But I’m glad you are finding ways to make it work/look better 🙂

Thanks for following up with this to let us know about it.

As you marked this resolved, I’ll go ahead and close it. But feel free to open a new topic if anything comes up and we’d be happy to help as much possible.

Cheers,
Victor

[Victor]

Hi Hassan!

Unfortunately, the extension only works with the DK PDF plugin.

I’m sorry you are experiencing problems with your custom ticket email template.

Are you able to see your customized ticket email template in the email sent? Are you making a template override for it? If so, could you please share it with us so I can make some tests on my end and see if I can find anything?

Thanks,
Victor

[Victor]

Hi Steven!

I’m sorry the imports are still not working for you.

Are you still experiencing the page freezing when creating a new import or is it a different issue? Can you please check your debug.log file and see if you get any new errors? Please let us know about it.

Thanks,
Victor

[Victor]

Hi Andreas!

Thanks for reaching out to us! 🙂 I’d be happy to help here.

If you want to get the .ics file for the calendar/event you can do so by clicking the Export button.

You can find this button below the main events calendar and also below the description in the single event page.

You can learn more about that here > https://theeventscalendar.com/knowledgebase/exporting-events/

I there anything else I can help you with? Let me know.

Best,
Victor

[Victor]

Hi Matze!

Thanks for reaching out to us and for the kind words 🙂

I’m sorry you are experiencing that issue.

Unfortunately, I could replicate it in my own site and it seems to be there is a problem with the styles resulting in the usual blue background for the featured events not applying to them.

I have logged a bug report for this so the dev team will address it in one of our next maintenance releases.

I will set this thread’s status to “Pending fix” and link it to the report. This way we’ll let you know as soon as a bugfix is released.

As a workaround, you could add the following CSS styles in your theme’s styles.css file or by using the WordPress customizer in Appearance > Customize > Additional CSS:

.tribe-mini-calendar-list-wrapper .tribe-event-featured {
background: #0ea0d7;
}

Let me know if that works for you.

My apologies for this inconvenience and we’d appreciate your patience.

Best,
Victor

[Victor]

Hi Amaury!

Thanks for reaching out to us!

I’m sorry for a bit more of delay than usual. We try to answer all questions within 24 hrs, but bear in mind it could be 24-48 hrs (during the week) before we respond to a post, as we state here.

At the moment, Event Tickets does not support WPML. We do plan to bring support for WPML for Event Tickets and Event Tickets Plus later this year. Learn more about this -> https://theeventscalendar.com/knowledgebase/wpml-support/

Currencies is all managed by WooCommerce so you should be able to achieve what you are looking for by changing the WooCommerce settings. I found the following article about currencies that might be of help https://docs.woocommerce.com/document/shop-currency/

Is there anything else I can help you with? Let me know about it.

Best,
Victor

[Victor]

Hi Mike!

Thanks for reaching out to us 🙂 Let me help you with that.

We have a good article that explains how you can use one license for both your staging and production site > https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

I see you are using staging as a subdomain for your site. Unfortunately, we don’t support subdomains to be used as staging/dev site for our licenses.

However, you should be able to activate your EA license on up to 10 sites. I can see your license already activated on two sites, so the connection status could be a glitch somehow.

Could you please delete your EA key from your stating wp-admin > Events > Settings and save, disconnect your license from https://theeventscalendar.com/license-keys/, and then re-enter your license again in your wp-admin settings?

Does it work for you? Let me know about it.

Thanks,
Victor

[Victor]

Hi Benjamin!

Thanks for getting in touch.

I’m sorry you are experiencing that issue. Let me help you with the troubleshooting.

Like you say, the Export button is only available to export the attendees and not the orders, but it seems there are no attendees showing in the list.

Just to confirm, what happens if you click the Export, Email or Print buttons? are you able to get the attendee list by clicking any of those buttons?

Also, Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory. After that, try navigating a few times into the attendees page where you are having the issue, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us to see if we can spot the problem from there.

Thanks,
Victor

[Victor]

Hi Ben!

Thanks for getting in touch with us.

I’m sorry you are getting that error. This could be simply due to reaching the memory limit set for your WordPress installation. See here > https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Are you getting that error in all pages or just some?

Also, could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? This will allow us to see your site’s memory limit and also know if there’s anything wrong with your settings.

Thanks,
Victor

[Victor]

Hi Filippo!

I’m sorry you are getting that error. Let me help you troubleshoot that.

Could you please let me know a bit more about when you are getting that error? Is the error showing up when previewing a new import or after clicking the import button?

Also, could you please go to Events > Help and share a screenshot of the Event Aggregator System Status ?

Let us know about that.

Thanks,
Victor

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