[Victor]

Hi Sarah!

Since you marked this resolved I’ll go ahead and close it. But feel free to open a new thread if anything comes up and we’d be happy to help 🙂

Best,
Victor

[Victor]

Hi Daniel!

I’m sorry you are having that issue. Let me help you troubleshoot that.

I’ve just checked and your license seems valid and activated.

Could you please try the following?

• Delete your EA key from your wp-admin > Events > Settings and save
• Disconnect your old license from https://theeventscalendar.com/license-keys/
• Then re-enter your license again in your wp-admin settings

After that, please check the server connection status again and see if it is connected.

Let me know about it.

Thanks,
Victor

[Victor]

Hi Mario!

I’m sorry you are still experiencing that issue.

We have identified a problem with the imports from Google Calendar and the team is already working on a fix.

I’ve attached this thread to the bug report so you will get notified as soon as a bugfix is available.

In the meantime, the workaround would be to download the .ics file for the google calendar and importing it manually using ICS file as import origin. I know it’s not ideal, but it will allow you to at least import those events.

I apologise for this inconvenience and we’d appreciate your patience.

Best,
Victor

[Victor]

Hello Yaw!

Thanks for confirming that testing for conflicts didn’t work here.

Unfortunately, we cannot accept login credentials as we state in our terms.

Could you please verify that the tribe-events folder is in the root of your active theme and inside it the single-event.php template override is in it?

Are you not able to override just the single-event.php template or any other template as well?

Let me know about it.

Thanks,
Victor

[Victor]

Hi Dave!

I’m sorry for the delay in getting back to you. We’ve been having a higher demand in our forums and could not get back to this as I expected.

I did make some draft tests on my end with the plugin and it seems it can be used with our plugins but would require some custom coding to make it all work.

It seems that the missing piece is the price input, so one approach would be to include the price input from the Name your price plugin into the tickets.php template file from our templates. Perhaps using the ‘wootickets_tickets_after_quantity_input’ action inside that template.

The following is just a draft way to achieve that:

add_action( 'wootickets_tickets_after_quantity_input', 'add_nyp_price_input', 10, 1 );
function add_nyp_price_input( $ticket ) {
$ticket_id = $ticket->ID;
echo WC_Name_Your_Price_Helpers::get_price_input( $ticket_id );
}

I made a few tests and it seems to work, but further customization might be needed.

I hope that helps as a starting point. Let me know about it.

Best,
Victor

[Victor]

Hi Hans-Gerd!

I just wanted to let you know we think this issue is not present within our plugins. We encourage you to update to the latest versions and try it out.

Please let us know how that goes and don’t hesitate to ask any other question if anything comes up and we’d be happy to assist.

Best!
Victor

[Victor]

Hi Emanuele!

I just wanted to let you know we think this issue is no longer present in our latest release of our plugins. We encourage you to update to the latest versions and try it out.

Please let us know how that goes and don’t hesitate to ask any other question if anything comes up and we’d be happy to assist.

Best!
Victor

[Victor]

Hi Cath!

I just wanted to let you know we think this issue is no longer present within our latest release of our plugins. We encourage you to update to the latest versions and try it out.

Please let us know how that goes and don’t hesitate to ask any other question if anything comes up and we’d be happy to assist.

Best!
Victor

[Victor]

Hello Anna!

Thanks for your patience and for flagging this.

We have identified a minor bug in our code that caused the error to trigger while editing a venue or organizer when making use of the the_title filter.

A fix for this issue is already in place and will be available in our next maintenance release scheduled for next week.

I apologise for this inconvenience and we’d appreciate your patience in the meantime.

Best,
Victor

[Victor]

Hi Anna!

Thanks for reaching out to us!

I could reproduce the issue with the code you provided. I can’t find anything wrong with your code, so I will reach out to the team to have a second pair of eyes on it.

I will get back to you as soon as we find something, so please hang in there.

Thanks,
Victor.

[Victor]

Hola Antonio!

Gracias por comunicarte! 🙂

Entiendo el problema que tienes y he podido replicarlo en tu sitio. Lamentablemente, esto sucede cuando se utiliza el stock “Use global stock but cap sales”, ya que es una limitación de una función de WooCommerce de no poder desactivar el campo de selección del número de tickets en el formulario.

Momentáneamente, puedes intentar cambiar el estado del producto, editando el mismo desde WooCommerce. Deberás cambiar el “Stock status” a “Out of stock” y esto se verá reflejado en el evento.

Si bien no es ideal, ya que tienes que cambiarlo manualmente, evita la confusión que mencionas.

También voy a comunicarlo con el equipo para ver que otra opción hay para estos casos. Mientras tanto, dime si te funciona esta opción que te comento.

Gracias,
Victor

[Victor]

This reply is private.

[Victor]

Hi Yaw!

Thanks for getting in touch.

I’m sorry you are having that issue. Let me help you troubleshoot that.

I could make your template override work in my own local installation, so it seems to be something is not working on your end.

I know you tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you notice any difference when deactivating all other plugins? How about when switching to a default theme? Did you see any changes? What happens if you deactivate all other plugins and switch to a default theme at the same time? do you see any difference?

If you see no difference under those conditions, then we’ll need to make some deeper troubleshooting.

Let me know about it.

Thanks,
Victor

[Victor]

Hi Luke!

Thanks for getting in touch with us!

The plugin uses the same tags taxonomy as the default post tags for WordPress Posts, so you should be able to modify those capabilites by customizing the post_tag taxonomy.

You can learn more about it here > https://codex.wordpress.org/Function_Reference/register_taxonomy

Does it help? Let me know about it

Best,
Victor

[Victor]

Hello Miffi & Mathew!

Thanks for reaching out to us!

Like Mathew said, that booking form is not one of our plugin’s functionalities but is likely some customization built by your theme.

You should get in touch with the theme authors to see if they can help with customizing that.

Sorry I can’t be of much here, but we cannot give support for something we didn’t build.

Is there anything else I can help you with? Let me know.

Best,
Victor

[Author]

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