[Victor]

Hi Arrick!

Thanks for following up with this.

It’s great to know it’s now working as expected.

As for the deleted events from your import sources, these won’t be deleted from your site when imported, so the behaviour your are experiencing is correct.

Is there anything else I can help you with? Let me know and I’d be happy to assist.

Best,
Victor

[Victor]

Hi Juha!

I’m sorry the coupon features will not work for your case.

Achieving what you are looking for would involve some custom coding, which we unfortunately are limited on how much support we can give for customizations > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

Order discounts are all managed on the WooCommerce side, so if you were to build some custom code I’d recommend you reach out to WooCommerce documentation here > https://docs.woocommerce.com/documentation/plugins/woocommerce/

If you think this is a functionality that could also be of use to other users of our plugin, feel free to post the idea in our User Voice > https://tribe.uservoice.com/forums/195723-feature-ideas so other can vote for it.

Let me know if you need help to elaborate this idea and I’d be happy to help.

Best,
Victor

[Victor]

Hi Cintia!

Thanks for coming back.

I have just taken a look at how you could achieve that and one approach would be to use one of the available hooks provided in the WooCommerce email templates. For example, you could use the ‘woocommerce_email_order_details’ action hook to add the necessary message and make use of the WC_Order $order object passed as argument to make the necessary conditionals.

I have come up with a code snippet that you can further customize to suit your specific needs. You should place the following code into your theme’s functions.php file:

https://gist.github.com/vicskf/d588dd6d3c0f117ede547995be249ca7

We also have an extension to Add Event and Attendee Information to WooCommerce Order Details > https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/ that you might find useful.

I hope that helps! Please let me know if it works for you.

Best,
Victor

[Victor]

Hi Charlie!

Thanks for getting in touch with us. Let me help you with this topic.

It seems that you tried to share some images with us but they didn’t go in somehow. Please send us a screenshot of where you are seeing those numbers so we can better understand the context.

Apart from the cancelled orders, did you refund any? Refunded orders will subtract from the total amount you see in the orders page, so you might also want to check that.

As a reference, let me point you the following article about Managing Your Orders and Attendees > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Let us know how that goes.

Thanks,
Victor

[Victor]

Hi Clarence!

Thanks for reaching out to us and for taking your time to report this.

We are unfortunately aware of this issue which is a conflict introduced with the latest WooCommerce 3.2 release.

The good news is our dev team has already found a fix for it and will be available in our next maintenance release of our plugins next week.

Please note that this is only a notice message and should not affect any functionality. If you do encounter something not working, please let us know about it.

You can clear that notice by disabling the WP_DEBUG_DISPLAY for your site, which is always a good idea to have disabled when on the live site. Another option would be to downgrade to the previous version of WooCommerce 3.1.2.

I apologise for this inconvenience and we’d appreciate your patience in the meantime.

Do let me know if you have any questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi There!

Thanks for taking your time to report this.

We unfortunately are aware of this issue which was introduced by a conflict with the latest WooCommerce 3.2 update. Our dev team has already found a fix for it but will be available in our next maintenance release next week.

I will set this thread’s status to “Pending fix” and link it to the report so we can let you know once a bug fix is released.

In the meantime, the only workaround we’ve found so far is downgrading WooCommerce to the previous version 3.1.2

I apologise for this inconvenience and we’d appreciate your patience.

Best,
Victor

[Victor]

Hi Joanna!

Thanks for getting in touch with us. Let me help you troubleshoot that issue.

You should be able to see an “Add new ticket” button below those options. This can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/.

I would first start by switching to a default theme like twenty seventeen and see if it changes anything. We suggest you setup a dev/staging site so you can make all these tests without disrupting the live site.

Please let us know what you find in the process and if you have any questions about it.

Thanks,
Victor

[Victor]

Hi Stephanie!

Thanks for reaching out to us. Let me help you with your issue.

When you say that some of your events don’t show up, Do you mean that you are not able to import some of your events?

Are you getting any errors for any of your imports? If so, please let us know which one. You can also send us a screenshot of them.

Also, could you please share with us the Facebook URL where you are trying to import from and point us out to those events you are having problems with? We’ll run some tests on our end to see if we can reproduce.

When coming back, please please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Let us know about it.

Thanks,
Victor

[Victor]

Hi Bradley!

Glad to know you were able to find the answer in the forum! Thanks for following up to let us know.

I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to help.

Best,
Victor

[Victor]

Hi Stefan!

Thanks for getting in touch with us. Let me help you with this topic.

You can install and make use of the plugins in a staging/dev site. We have an article on how to use one license for this purpose > https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

If your staging site does not fit under those conditions to be accepted as staging, you can still install and activate the plugins with no problem. We don’t limit any functionality if the plugin is not activated. You just won’t be able to receive automatic updates for it.

Remember you can always download the latest versions of our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

I hope that helps! Let me know if you have any questions and also if you need help setting up Filter Bar.

Best,
Victor

[Victor]

Hi Oliver!

Thanks for reaching out to us! Let me help you with that issue.

This is mostly sure a theme conflict. The main events page uses the template designated in Events > Settings > Display tab under Events Template.

Is there a way to put a revslider/themefusion slider on top of the default calendar page?

You can try selecting a different template available for your theme to see if any difference. Also, you can customize all of our templates by using one of the methods described in our themer’s guide > https://theeventscalendar.com/knowledgebase/themers-guide/

Let us know how that goes.

Best,
Victor

[Victor]

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[Victor]

This reply is private.

[Victor]

Hi Justin!

Great catch! I’m super glad you could solve the issue by using that tool.

It seems the number of exclusions in the recurring settings is definitely a factor for the unresponsive page. I have just checked those threads you shared and I could relate this issue to an open ticket we have to improve how the number of exclusions affect the performance.

I will link this thread to the report to flag this issue and we’ll let you know once this is addressed in one of our future maintenance releases of our plugins.

Thanks for your cooperation and patience while we worked on this.

Do let me know if you have any other questions.

Best,
Victor

[Victor]

This reply is private.

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