[Victor]

Hey Cintia!

I’m glad it worked out fine for you! Thanks for following up to let me know about it.

I’ll go ahead and close this thread, but don’t hesitate to open a new topic if anything comes up and we’d be happy to help 🙂

Cheers,
Victor

[Victor]

Hi There!

Thanks for following up with this! Let me help you with those issues.

I made some tests with the same edited file and here’s what I found:

1. I experienced the same, but when looking for the event in the ICS file there is no record of an Event called “Adult Ed w/ Rabbi Wohlberg” for October 25, 2017. I could one find the one for October 18, 2017.

2. I could track down “Morning Minyan” events in the ICS file, but they seem to be from the past. If you want to import past events you’ll need to refine the import preview by date. I tried it refining by events on or after 2017-10-01 and could preview 4 events with that name.

I hope that helps, let me know if you have other questions.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Charlie,

Thanks for sending over the screenshots.

The total number of sales was 98. This is the total number of orders made for the event, before anything else was changed or modified. This number was recorded on the WooCommerce Orders page, with all of these sales marked as completed.

Then 5 tickets were cancelled, though these are not deducted from the total sales number (98). You have the option to manually edit the total_sales custom field value on the WooCommerce Product Page for that order. You can enable custom fields on that page by clicking the Screen Options at the top and checking custom fields. Once enabled, you should see total_sales and can edit it to match the correct amount of attendees (93).

So, for the total sales amount £498 that is correct and you won’t need to subtract the cancelled amount.

I hope it helps clarify things , let me know if you have any further questions.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Kathy!

Yes, the page looks fine for me 🙂

I also tried with Firefox and Safari and still looks correct for me.

It might also be your own browser cache somehow. Let me know if you are experiencing this with a particular browser and you need us to have a look at it.

Best,
Victor

[Victor]

Hi Cintia!

Sure thing! Thanks for flagging that.

As they are different issues, please refer to that other topic for updates on it. I’ll try to chime in to that other thread today. If I’m not able to, rest assured other team member will 🙂

Cheers,
Victor

[Victor]

Sure Carsten! Let me know if you have any follow up questions on this matter.

[Victor]

Sure thing Luke!

We’ll keep you posted.

Best,
Victor

[Victor]

Thanks for confirming that Clarence!

We’ll keep you posted.

[Victor]

Hi Mathew! Thanks for chiming in! 🙂

Ryan, does the snippet Mathew shared here works for you?

Let us know about it.

Thanks,
Victor

[Victor]

Hi Ryan!

I’m sorry that did not work for you.

This surely is a theme conflict. The lines being applied to the ticket box are being added by the following css styles coming from the base.css stylesheet file from the Enfold theme:

tr th:first-child, tr td:first-child{
border-left-style: solid;
border-left-width: 1px;
}
tr:first-child th, tr:first-child td{
border-top-style: solid;
border-top-width: 1px;
}

The styles I sent you before should override these, but you might want to try adding the !important to them as follows:

.tribe-events-tickets tr:first-child th, .tribe-events-tickets tr:first-child td {
border-top-style: none !important;
border-left-style: none !important;
}

For the +/- signs, try adding the following css:

.tribe-events-tickets .woocommerce .quantity input {
text-align: center !important;
}

As for the ticket fieldsets styling, please share a link to where I can see them and I will try to find a solution for it.

I noticed another conflict where we can’t update ticket fieldsets

This could be a different issue. I noticed you are using older versions of our plugins, so please first update to the latest versions and see if any difference. Remember you can always get the latest versions from your downloads page > https://theeventscalendar.com/my-account/downloads/

If you still experience the issue after updating your plugins, you should go through the steps provided in our testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ to see if any difference.

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Let us know how it goes and if you have any follow up question.

Thanks,
Victor

[Victor]

Hi Kevin!

Thanks for clearing that out.

You could try creating a custom template to display that page and see if anything changes. There is a good article about custom templates here > https://developer.wordpress.org/themes/template-files-section/page-template-files/

I’d suggest you get in touch with the theme authors to see if they can provide some insight on this issue.

I’m not sure exactly what could be causing this. It can be related to a theme conflict, but there is also a chance of a plugin conflict. The right approach to identify the source of these type of issues would be to test for conflicts > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/.

You mentioned you could not make much testing on the live site, so I’d recommend you set up a staging/dev site where you could perform all those tests without disrupting the live site.

From our side I can offer you send us a copy of your theme (in a private reply) and I will try to reproduce the issue on my own installation to see what I can find.

Let us know about it.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Kathy!

Thanks for sending out the screenshots.

I am not able to reproduce that in my browser using Chrome. Could you please let me know which browser you are experiencing that behaviour?

Could you please try navigating the page in another browser and see if any difference? This could also be related to browser cache, so please try clearing your browser cache and see if it changes anything.

Please let me know about that.

Thanks,
Victor

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