Reporting issues

[Charlie Langridge]

Im hoping you can help me with this example as it’s really important that we know how much ticket money each event makes. Below are some screen shots of the problem, the amount made from ticket sales doesn’t add up, Event Ticket Plus says we made £498 and had £27 canceled (93 customers) so thats a total of £471. But when I cross reference that with the Woocomerce Reports it says we still made £498? (98 customers) So whats happened to the canceled sales, less customers makes sense if we do the subtraction math but its confusing overall?

So my question is, what have I actually made from ticket sales?

[Charlie Langridge]

This reply is private.

[Victor]

Hi Charlie!

Thanks for getting in touch with us. Let me help you with this topic.

It seems that you tried to share some images with us but they didn’t go in somehow. Please send us a screenshot of where you are seeing those numbers so we can better understand the context.

Apart from the cancelled orders, did you refund any? Refunded orders will subtract from the total amount you see in the orders page, so you might also want to check that.

As a reference, let me point you the following article about Managing Your Orders and Attendees > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Let us know how that goes.

Thanks,
Victor

[Charlie Langridge]

Pictures here: https://we.tl/amCpuXaud6

[Victor]

Hi Charlie,

Thanks for sending over the screenshots.

The total number of sales was 98. This is the total number of orders made for the event, before anything else was changed or modified. This number was recorded on the WooCommerce Orders page, with all of these sales marked as completed.

Then 5 tickets were cancelled, though these are not deducted from the total sales number (98). You have the option to manually edit the total_sales custom field value on the WooCommerce Product Page for that order. You can enable custom fields on that page by clicking the Screen Options at the top and checking custom fields. Once enabled, you should see total_sales and can edit it to match the correct amount of attendees (93).

So, for the total sales amount £498 that is correct and you won’t need to subtract the cancelled amount.

I hope it helps clarify things , let me know if you have any further questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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