Scheduled Imports not Running

[Arrick Garringer]

After October 2, our scheduled imports stopped working. I changed the time to Hourly so I could troubleshoot today and nothing I’ve tried seems to work. It doesn’t show an error or anything, it just doesn’t run until I hit “Run Import”. If I run it manually, it works fine.

[Victor]

Hi Arrick!

I’m sorry the imports are not working for you. Let me help you troubleshoot that.

How many scheduled imports per day do you currently have for your site?

Please send us a screenshot of the Event Aggregator System status by going to Events > Help. 

Do you see any records of failed imports when going to Events > Import > History tab ? If so, please hover over the red exclamation mark and let us know what error messages you get.

Please let us know about that.

Thanks,
Victor

[Arrick Garringer]

It seems like they are working now after adjusting some of our server settings. I did notice during testing, that if I put an event on my calendar, and it imports as an event…if I delete the event from my calendar, it doesn’t appear to remove it from the Events Calendar. Should it be synchronizing deletions when it runs an import?

[Victor]

Hi Arrick!

Thanks for following up with this.

It’s great to know it’s now working as expected.

As for the deleted events from your import sources, these won’t be deleted from your site when imported, so the behaviour your are experiencing is correct.

Is there anything else I can help you with? Let me know and I’d be happy to assist.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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