[Victor]

Hi Bradley!

Thanks for reaching out to us! Let me help you with this issue.

I can see the PHP Warning message in the link you provided, but I’m not able to reproduce the same issue in my own installation.

This could be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know if you still experience the issue when switching to a default theme or deactivating all other plugins.

The Warning message does not necessarily mean that something is not working, but it’s always good to find the source of those errors and fix them accordingly. Also note that you can prevent those errors from showing up in the frontend by disabling WP_DEBUG_DISPLAY. That is specially useful to disable when your site is live, so users won’t see them.

Let us know how it goes.

Thanks,
Victor

[Victor]

Hi Joanne!

Thanks for reaching out to us! Let me help you with this topic.

That seems to be a theme or plugin conflict. I see you are using the Avada theme, which I know they customize our plugins templates. Could you please switch to the Avada parent theme instead of the child theme and see if any difference?

I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Jason!

Thanks for clearing that out and for coming back with all the information.

I run a few tests and the changes seem to update the events. I even set up a calendar of my own to test things out and it seems to work as expected.

Could you please confirm that you modified the existing event in the Google calendar? One thing to bear in mind is that if you deleted the event and created a new one, even with the same name and contents, it will change the event unique identifier, which is what Event Aggregator uses to compare with already imported events.

To test things out, you could create a test event in Google Calendar and import it. Then change the date or other data in the gCal and try re-importing again to see if it updates accordingly.

Please let me know about this.

Thanks,
Victor

[Victor]

Hi Dee!

Thanks for testing that out.

This is strange, I made a few more tests in my own local installation and I don’t see the link.

I see you are using Events Calendar PRO 4.4.17. While I don’t think this is the issue, please update to the latest version 4.4.18 and see if any difference.

If you see no difference, could you please create a new page with only the [tribe_mini_calendar] shortcode and see if you get the same result ?

Thanks,
Victor

[Victor]

Hi Ginnie!

Thanks for following up with this and for sharing the screenshots.

If the ticket product doesn’t show the stock count, this could be due to having the stock management disabled in WooCommerce. Could you please verify in the WooCommerce settings and make sure you have Enable stock management checked ? > https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

Please let me know about this.

Thanks,
Victor

[Victor]

Hola David!

Thanks for clearing that out. I’m sorry I missed that. It seems that the error occurs after the first time of using the pagination.

I tried reproducing this error in my own installation but failed to do so.

I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Corey!

Thanks for following up with this.

That is part of the WordPress customizer where you can place additional CSS styles. The code I shared is PHP so it won’t work in there.

I’d suggest you try the My Custom Functions plugin I mentioned before, that will allow you to paste the code in a similar way as the WordPress customizer does with CSS.

It’s great to know you could make those styles work for you. Bear in mind this will set a fixed hight for the iframe, so in the case there are more tickets available these will be probably hidden.

Does it help? Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Dee!

Thanks for coming back with the system information and the link to the mini calendar.

I do see the link you mention by inspecting the page, which seems strange.

Are you (or your theme) making a template override or customization of any kind that could be affecting the mini calendar templates? If so, please try disabling them and see if any difference.

I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

Let me know how it goes.

Thanks,
Victor

[Victor]

Great to know Hassan!

It seems you are all set with this so I’ll go ahead and close this thread, but don’t hesitate to open a new topic if anything comes up and we’d be happy to help 🙂

Best,
Victor

[Victor]

Hi Jeane!

I’m happy to have been of help here 🙂

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy help!

Cheers,
Victor

[Victor]

Hi Jason!

Thanks for following up with this.

Could you please share with us the gCal URL so we can run some tests on our end?

What specific changes are not being overwritten? is it the title, date, description? Please let me know.

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Hassan!

Thanks for getting in touch! Let me help you with this topic.

You can change the Import Limit settings by going to Events > Settings > Imports tab under Global Import Settings.

You will be able to select the Import Limit Type and Import Date Range Limit options.

I hope that helps! Let me know about it.

Best,
Victor

[Victor]

Hi Russell!

Thanks for reaching out to us! Let me help you with that issue.

Could you please share a link to the event where you are having this issue? I will try to have a closer inspection and see if I can find anything. Also, please share a link to the Eventbrite event.

Additionally, I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

Let us know about it.

Thanks,
Victor

[Victor]

Hi Matthew!

Thanks for getting in touch with us! Let me help you with this topic.

You can achieve what you are looking for by customizing the Photo view templates. We have a great article that will get you started on how to customize our templates > https://theeventscalendar.com/knowledgebase/themers-guide/

We are fairly limited in how much support we can give for custom development questions like this, but we always like helping out and at least point users into the right direction as much possible.

If you decide to go ahead with the customization and need assitance with it, don’t hesitate to ask and I’ll be happy to help.

Let me know about it. 🙂

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us!

I’m sorry you are not able to import events from that website. “Other URL” imports require the source website to have the REST API enabled to fetch events. As a reference, we have a list of possible errors for those imports and it’s causes > https://theeventscalendar.com/knowledgebase/url-import-errors-event-aggregator/

The Event Aggregator license allows you to import from other import sources as well. You can learn more about it here > https://theeventscalendar.com/knowledgebase/import-from-feed-or-url/

If you still want to proceed with a refund for the license, please go to the following page and fill in the form to request a refund for your order > https://theeventscalendar.com/knowledgebase/refund-policy/

Let me know if you have any follow up questions and I’d be happy to help.

Best,
Victor

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