Imports not updating

[Jason Thresher]

HI Support

I have a problem that we have been unable to find a solution too and would appreciate some help please.

Our events calendar is working, and pulls from our Schools Google calendar. It updates once a day and imports new entries perfectly.

The issue we have is that if we change an EXISTING entry in the Google calendar, when the import runs, it does not update the Events Calendar.

Is there a setting or something I may have missed, or is this by design?

Please let me know and thank you in advance for any advice.

Kind regards
Jason

[Victor]

Hi Jason!

Thanks for getting in touch with us! Let me help you with this topic.

You might want to have a look at the Event Update Authority setting > https://theeventscalendar.com/knowledgebase/event-aggregator-import-settings/#update-authority

This setting will let you select how changes are applied to the events when imported.

Does it help? Let me know if you have any follow up questions.

Best,
Victor

[Jason Thresher]

Hi Victor

Thanks for the info.

I can confirm our option selected is: Overwrite my event with any changes from the original source.

This does not seem to be working though, as even though source changes in the Google calendar are not propagating through.

Any other suggestions?

Many thanks
Jason

[Victor]

Hi Jason!

Thanks for following up with this.

Could you please share with us the gCal URL so we can run some tests on our end?

What specific changes are not being overwritten? is it the title, date, description? Please let me know.

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Jason Thresher]

This reply is private.

[Victor]

Hi Jason!

Thanks for clearing that out and for coming back with all the information.

I run a few tests and the changes seem to update the events. I even set up a calendar of my own to test things out and it seems to work as expected.

Could you please confirm that you modified the existing event in the Google calendar? One thing to bear in mind is that if you deleted the event and created a new one, even with the same name and contents, it will change the event unique identifier, which is what Event Aggregator uses to compare with already imported events.

To test things out, you could create a test event in Google Calendar and import it. Then change the date or other data in the gCal and try re-importing again to see if it updates accordingly.

Please let me know about this.

Thanks,
Victor

[Jason Thresher]

Hi Victor

I have just run some tests, and the importer is now not working at all, and while saying it runs successfully does not update the Event Calendar as expected.

We have decided to stop using Events calendar as we are not able to get consistent import results. I was asked to just use the default embedded Google calendar on our site, which while not as aesthetically pleasing as yours, gives us the reliability of knowing updates will display correctly.

Thanks for trying to help.

Kind regards
Jason

[Victor]

Hi Jason

Thanks for following up with this topic.

I truly understand your decision under this unfortunate circumstances. I apologise for not being able to provide a complete solution straight away.

We’re actively working on a set of enhancements/fixes for Event Aggregator. So I am sorry to hear you have to stop using it for the time being, we really hope you’ll be able to take it for a spin with better results in the future.

We are here to help you with any issues you encounter, so don’t hesitate to reach out to us any time.

Best,
Victor

[Victor]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts