[Victor]

Hi Karly!

No problem! Thanks for clearing that out.

For The Events Calendar plugin and Event Tickets plugin you can browse their files history in the Github repository > https://github.com/moderntribe/the-events-calendar/ and https://github.com/moderntribe/event-tickets/

Our premium plugins are not publicly available but you can always use a tool to compare files between versions. I’ve found this online tool to compare files > https://www.diffchecker.com/

If you use Sublime Text as your text editor, you can use this tool which I have tried and works fine for me > https://www.sublimerge.com/.

Reading the changelogs is another way to be aware of what changes were made in each version. You can always access them in the readme.txt file inside each of the plugins directories.

I hope that helps! Let me know if you have any follow up questions and I’d be happy to help.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Julie!

Try copy and pasting the following code and see if it works:

/* display excerpts in list view of calendar */
add_filter( 'excerpt_length', 'custom_excerpt_length', 999 ); function custom_excerpt_length( $length ) { return 300; }
/* attempt to display exerpts again */
function new_excerpt_more( $more ) { return '...'; } add_filter('excerpt_more', 'new_excerpt_more', 20);

If it doesn’t work, it might be that your theme is customizing the list view template, so that is why you don’t see the event excerpt. To confirm this, please try switching to a default theme like twenty seventeen and see if it shows the excerpt in the list view.

We suggest you setup a dev/staging site so you can make this test without disrupting the live site.

Let me know how it goes.

Thanks,
Victor

[Victor]

Hi Frank!

Thanks for coming back with all that information.

I made a few tests with the calendar and I could import all the Web Services events that you mention. Could you please share with us the ical address instead of the embed code you shared? I will double check if it’s the same as the one I’ve got and see if I get the same results.

To obtain the ical address, you should go to Google Calendar and enter the calendar settings. In there you will see the ICAL green button under “Calendar Address”.

I’m thinking this can also be a glitch somehow, so could you please try previewing the import again and see if the Web Services event for January 5th shows up ?

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Vincent!

Glad to know it works for you! Thanks for letting me know about it.

Regarding the live update fix, we’ll let you know in here as well when a fix is released.

Best,
Victor

[Victor]

Hi Karly!

Thanks for getting in touch with us! I’d be happy to help you with this topic.

When making a template override, you should not modify any of the core plugin files, but instead you should be creating a new folder inside your active theme’s folder called tribe-events. In it, you should place the modified templates you want to target.

This way, you won’t loose your changes when updating the plugins. Let me point you to our Themer’s Guide where you can learn more about how template overrides work > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps! Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Sarah!

Thanks for getting in touch with us! Let me help you with this topic.

We have recently made some changes in our site that also modifies how upgrading a license work. You can learn more about it here > https://theeventscalendar.com/knowledgebase/upgrading-a-license/

In your case, your Event Tickets Plus license was purchased before these changes were made. This means that if you choose to upgrade your license, you will obtain a new license key, which will be valid from the day of purchase for 1 complete year.

I can see that your Event Tickets Plus license is very recent, so I can offer you a full refund for it and then you’ll be able to obtain a totally new higher tier license, if that is more convenient to you.

Let me know about it.

Thanks,
Victor

[Victor]

Hi Julius!

Thanks for reaching out to us! Let me help you with this topic.

You don’t necessarily need to create all three CSV imports to only import events. If the Event CSV has an organizer and a venue assigned and those do not exist in your site, they will be created as such.

On the other hand, if you only want to import organizers or venues to your site, without importing events, then you would have to make a separate CSV file for each and import them as such (Import Organizers, Import Venues).

Does it help? Let me know if you have any questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi Robert!

Thanks for getting in touch with us. Let me help you with that issue.

Could you please see if there are any console errors by inspecting the page when experiencing that error? We have an article that explains how to do that here > <u>https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/</u&gt;

Also, this can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Let me know how it goes.

Thanks,
Victor

[Victor]

Hi Justin!

Thanks for reaching out to us. I’m sorry you are experiencing that issue. Let me help you with it.

First, please let me note that you should still be able to use Events Calendar PRO without activating the license. You just won’t be able to get automatic updates for it, but you can always download the latest versions of the plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

On the contrary, you do need a valid Event Aggregator license being active on your site to be able to import from other sources like Facebook and Google Calendar.

The key validation server is not available error message could have been a glitch, so could you please try deleting the license key from your site and save, then try pasting it again and save? Does it change anything?

You can check the Event Aggregator System Status by going to your wp-admin > Events > Help.

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Sam!

Thanks for getting in touch with us. Let me help you with this topic.

We don’t have any native support for page builders like Visual Composer. However, you should still be able to display events on pages created with it using widgets and shortcodes (Pro comes with some more advanced shortcodes).

As for using the Visual Composer editor inside the edit event page, I’m not very familiar on how Visual Composer works. Could you please share a copy of the plugin in a private reply? I’ll run some tests with it and see what I can find.

Thanks,
Victor

[Victor]

Hi Dan!

Just wanted to share with you that a new maintenance release (for the Week of 1st November 2017) is out, including a fix for this issue

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-1-november-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Chris!

Just wanted to share with you that a new maintenance release (for the Week of 1st November 2017) is out, including a fix for this issue

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-1-november-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Chris!

Just wanted to share with you that a new maintenance release (for the Week of 1st November 2017) is out, including a fix for this issue

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-1-november-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Paula!

Just wanted to share with you that a new maintenance release (for the Week of 1st November 2017) is out, including a fix for this issue

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-1-november-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

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