ticket pop up calendar

[Robert]

The pop up ticket date calendar is no longer readable.

[Victor]

Hi Robert!

Thanks for getting in touch with us. Let me help you with that issue.

Could you please see if there are any console errors by inspecting the page when experiencing that error? We have an article that explains how to do that here > <u>https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/</u&gt;

Also, this can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Let me know how it goes.

Thanks,
Victor

[Robert]

I sent this email to our IT guys and here is there answer:

Hi Robert,

We haven’t been able to trace this back to an issue with the theme or
plugins, and there doesn’t appear to be anything in the console noting this
error. If you’d like, we can add a background for this section via some
custom CSS in the meantime, and would recommend relaying this information
to the Modern Tribes support team. Just let us know if you’d like to
proceed.

—
Daniel Morrison
[email protected]
Happiness Engineer, GoWP Support
912-303-7588

I shouldn’t have to have custom work done to make this work so please reply
with another solution. Thanks

• [email protected] • (T) 866.822.2868 (F) 940.325.0590 • http://www.actnt.com

[Victor]

Hi Robert!

Thanks for letting us know about that.

I am not able to reproduce the issue in my own installation, so there might be something else in place.

Did this started happening all of a sudden? Do you recall performing any actions in your site before this started happening, like a theme/plugin update?

I can see the datepicker not showing properly when selecting the ticket start sale date. Does it also breaks when trying to pick an event start date?

Besides the datepicker looking like that, does it work as expected or do you experience any issues picking a date?

Please let me know about this, so I can make a few extra tests in my installation to see if I can reproduce.

Thanks,
Victor

[Robert]

I do not remember doing anything prior to this starting but there has been several events calendar Pro & events ticket plus plugin updates recently so I can’t guarantee that it wasn’t after a plugin update.

It works correctly when selecting an event start/end date (see attachment). Have tried it in other browsers,(IE) and it does the same thing. I generally use Chrome when updating site. I am able to pick a date for the ticket but it is difficult to see all the dates when trying to do that.

I have not noticed any other issues with the plugin other than this one.

[Victor]

Hi Robert!

Thanks for following up with this to let us know that.

Is it possible that you installed the release candidate for our Event Tickets and Event Tickets Plus feature release? If so, this could have caused that issue.

We’ve just shipped the stable version of our feature release for Event Tickets and Event Tickets Plus, along with an update for The Events Calendar. You can learn more about it here > https://theeventscalendar.com/release-event-tickets-4-6-event-tickets-plus-4-6-events-calendar-4-6-4-community-tickets-4-5/

Please update the plugins and let me know if it works for your site.

I suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Please let me know how that goes.

Thanks,
Victor

[Robert]

We installed the new plugins and it seems to have fixed the calendar
problem.

• [email protected] • (T) 866.822.2868 (F) 940.325.0590 • http://www.actnt.com

[Victor]

Hi Robert!

Good to know that. Thanks for following up with this to let us know about it.

It seems you are all set now so I’ll go ahead and close this thread. But don’t hesitate to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Author]

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