Upgrade to Events Tickets Plus Business

[Sarah Kuglin]

Hello,
I’m trying to upgrade my license to Events Tickets Plus but it’s showing me the full price. Am I not able to upgrade my license and get the credit from my original purchase?

Thanks!

[Victor]

Hi Sarah!

Thanks for getting in touch with us! Let me help you with this topic.

We have recently made some changes in our site that also modifies how upgrading a license work. You can learn more about it here > https://theeventscalendar.com/knowledgebase/upgrading-a-license/

In your case, your Event Tickets Plus license was purchased before these changes were made. This means that if you choose to upgrade your license, you will obtain a new license key, which will be valid from the day of purchase for 1 complete year.

I can see that your Event Tickets Plus license is very recent, so I can offer you a full refund for it and then you’ll be able to obtain a totally new higher tier license, if that is more convenient to you.

Let me know about it.

Thanks,
Victor

[Sarah Kuglin]

Hi Victor,
That would be great – I didn’t know this was changing. Thanks for letting me refund and purchase the upgraded version. What do I need to do?
Thanks!

• This reply was modified 8 years, 6 months ago by Sarah Kuglin.
• This reply was modified 8 years, 6 months ago by Sarah Kuglin.

[Victor]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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