Can't Find Where to Review/Edit Attendees

[Daniel Stover]

I have an event that lists 11 tickets sold, but 2 of the 11 appear to be “Awaiting Review”. I am on the attendee list, but I can’t see any statuses of “Awaiting Review” to distinguish some attendees from others. I also do not see an option to “confirm” or “approve” them.

How can I see which two are awaiting my review, and how do I approve those?

Thank you,
Dan

[Cliff]

Hi, Dan.

I see you’re using Easy Digital Downloads.

In your Attendees List Report, do you see statuses, like this screenshot: https://cl.ly/3K0m3E3h2t3f ?

[Daniel Stover]

This reply is private.

[Cliff]

Could you please send me a screenshot of each of this event’s tickets? In other words, if you have 3 tickets for this 1 event, please send me 3 screenshots, one for each ticket edit form.

[Cliff]

Also, this extension may be helpful for you: https://theeventscalendar.com/extensions/attendees-table-show-hide-duplicates/ (and for me if you could re-screenshot your Attendees List for this event with this extension active)

[Daniel Stover]

This reply is private.

[Cliff]

So it looks to me like your report shows 16 sold and 13 complete… but I counted 16 sold and only 12 complete. Do you agree?

I don’t see anything odd about the 2 EDD tickets that you created.

We have seen issues in the past where counts get inaccurate, but I believe all those have been fixed.

Are you experiencing miscounts with other events as well?

Was this event created a while ago, possibly already had an incorrect count going, did one or more updates for Event Tickets and/or Event Tickets Plus, and then the correct counting going forward inherited the incorrect existing count from before doing the plugin updates?

[Daniel Stover]

This reply is private.

[Cliff]

Ah, actually I did find a more closely-related bug that’s still open — and, thankfully, scheduled for release later this month.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

Hopefully, once it’s fixed, the counts will be more accurate… but please do assure your client that the actual data within EDD and within the Attendees Table (not the summary information) should definitely be 100% accurate (i.e. 16 sold and 12 complete is actually correct).

[Victor]

Hi Dan!

Just wanted to share with you that a new maintenance release (for the Week of 1st November 2017) is out, including a fix for this issue

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-1-november-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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